Darren gave us exceptional service. Very polite & went above & beyond to help us. Will definitely contact him for future bookings. Highly recommend
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Tim Allen bless his sole had a lot of stress from me and our group lol but all in all he handled it well we had so many changes and he got us a great deal for Thailand for 12 nights woop woop thx Tim
Company replied
The customer service assistants are amazing. They are very patient, friendly, and helpful. They always do their best to assist and make sure customers receive the support they need. I really appreciat... See more
Company replied
Booked with Tim Indeed professional and so polite as well. He was ready to answer every question. Highly recommend Seven Zones
Company replied
Company details
Written by the company
With over a decade of experience, Seven Zones Holidays offers expert international travel solutions tailored to meet the unique needs and expectations of our customers.
Contact info
9 Station Rd, UB7 7BT, London, United Kingdom
- +442071129223
- info@sevenzonesholidays.co.uk
- sevenzonesholidays.co.uk
4.6
Excellent
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Thank you Angela Brown for organising…
Thank you Angela Brown for organising our lovely holiday. Everything was done for us and we had no issues, Angela was very helpful and answered any questions we had, we had a wonderful holiday. We highly recommend this travel agency, truly an unforgettable holiday. Thank you again to specifically Angela.
July 10, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Valued Customer,
Thank you for your lovely review. We’re thrilled to hear that Angela Brown made your holiday planning effortless and ensured everything was arranged perfectly. Your kind recommendation and appreciation of Angela’s helpful support mean a great deal to us, and we’re delighted your trip was so memorable.
We look forward to helping you plan your next holiday.
Kind regards,
Customer Support Team-Seven Zones Holiday
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Misrepresented as a RwandAir Agent
Thank you for your reply. I would like to clarify the facts of my experience:
I was asked to pay a £250 deposit before any booking could be processed. I received only a payment invoice and was asked to confirm the passenger name. No booking was ever created.
Despite your claim that the booking was “completed”, no reservation number, no booking reference, and no PNR were ever issued. Without these, no confirmed booking exists.
You stated that my deposit had been paid to RwandAir and was “non‑refundable”.
I lodged a formal complaint with RwandAir, and after completing their investigation, they confirmed in writing (CRM: 422700690657) that:
Seven Zones Travel is not an authorised RwandAir agent
No booking exists in my name
No payment was received
I have evidence of my complaint and the airline’s written reply confirming these findings.
Airlines do not hold deposits. Airlines only hold funds for issued tickets. Deposits paid to agents remain with the agent until a ticket is actually issued. This makes it impossible for RwandAir to have received my deposit.
I have written proof of your agent stating that you would “adjust the new fare with my deposit” and that I would only pay the difference, not the full new fare. This is only possible if you still hold my deposit. It directly contradicts your claim that the money was already sent to the airline and was “non‑refundable”.
When I requested a refund, I was offered a voucher. A voucher can only be issued by whoever still holds the funds. If the money had genuinely been paid to the airline, a voucher would not be possible.
Your office later said you could “adjust” my deposit into a new booking. This again confirms you still retained my funds and contradicts your claim that the money was already with the airline.
As no booking was created, no PNR issued, and no service provided, the “non‑refundable deposit” clause does not apply.
These are the facts, supported by written confirmation from the airline and your own messages. I intend to pursue this matter further, as RwandAir has confirmed in writing—after their investigation—that Seven Zones Travel is not an authorised ticket agent, despite presenting themselves to me as one.
June 29, 2026
Unprompted review
Had a great experience with Seven Zones…
Had a great experience with Seven Zones Holiday, especially with frank who handled our package. I must say he was extremely patient with me. Helping to give the best deal. He was not tired of my questions and he is happy to make adjustments if I needed it. Finally gotten my sure plug for my holiday bookings.
July 7, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Angela,
Thank you for your wonderful feedback and for choosing Seven Zones Holiday.
We're delighted to hear that Frank provided you with a great experience by being patient, answering all your questions, and helping you find the best holiday package. Your kind words and trust in our services mean a great deal to us.
We truly appreciate your recommendation and look forward to helping you plan many more memorable holidays in the future.
Kind regards,
Customer Supports Team-Seven Zones Holiday
I wanted to go for a safari trip
I wanted to go for a safari trip. So I reach out the team, fortunately the kind and well behaved person responded to me that is Mr. Tim. Tim you're the best... Unfortunately we dropped the plan bcz of personal reasons.. I wish again we will go for the trip, with Tim guidance.
Thank you Tim
June 29, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Preethi,
We look forward to helping you plan your safari adventure when the time is right. We'll be here to assist you every step of the way.
Thank you once again for your support, and we hope to serve you soon.
Kind regards,
Customer Support Team-Seven Zones Holiday
I had a great experience booking my flight
I had a great experiencebooking my flight throughSevenZones Holidays.Jazz was professional,friendly and very efficient.The entirebooking process was quick,easy and stressfree.All my questiions were answered clearly
I highly recommend SevenZone Holiday to anyone looking for reliable and excellentcustomer service.
Thank you for making the wholeexperience smooth and hassle free
June 26, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Nyandoro,
Thank you for your kind review. We're delighted to hear that our Customer Sales Executive made your booking experience smooth, easy, and stress-free.
We truly appreciate your recommendation and look forward to helping you with your future travel plans.
Kind regards,
Customer Supports Team-Seven Zones Holidays
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Ask tim for a great deal
We ask about a safari pack and tim looked and got us a great deal unfortunately we could not comit to a holiday at this time we shall ask in the future time did a great job
June 18, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Lee,
Thank you for your kind feedback. We're delighted to hear that Tim was able to find you a great safari deal.
We completely understand that the timing wasn't right for your holiday plans, and we appreciate you considering us.
We look forward to assisting you again in the future and helping you find the perfect trip when you're ready.
Thank you for choosing us!
Regards,
Customer Support Team-Seven Zones Holiday
This was our first holiday with Seven… was a good experience
This was our first holiday with Seven Zones and Tim was very helpful with our travel arrangements and administration of our booking. We would definitely recommend!
May 25, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Rajeev,
Thank you for sharing your experience with Seven Zones.
We are delighted to hear that your first holiday with us was a positive one and that Tim was able to assist you effectively with your travel arrangements and booking administration. Your recommendation means a lot to us and motivates our team to continue delivering excellent service.
We look forward to assisting you again on your future travels.
Regards,
Customer Support Team-Seven Zones Holiday
Highly Recommend Angela!
I’ve been travelling with 7 Zones Holidays for a while now and I can definitely say that Angela has been so helpful and very attentive to all details regarding our holiday.
Angela made sure that everything was handled properly and planned everything very well for our special trip.
Thank you so much for planning everything Angela!
June 5, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Priya,
Thank you for your continued trust in Seven Zones Holidays.
We are delighted to hear about your positive experience and truly appreciate your kind words for Angela. It is great to know that she was able to assist you with attention to detail and ensure your special trip was well planned and smoothly handled.
Your feedback motivates our team to continue delivering excellent service, and we look forward to assisting you on many more journeys in the future.
Regards,
Customer Support Team-Seven Zones Holiday
“Excellent service and great…
“Excellent service and great communication. Highly recommended!
Thanks Tim.
May 26, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Darren,
Thank you for your kind words and for taking the time to share your feedback.
We are delighted to hear that you were satisfied with the service and communication provided by Tim. Your recommendation means a great deal to us and motivates our team to continue delivering excellent customer service.
We appreciate your trust and look forward to assisting you again in the future.
Kind regards,
Customer Supports Team-Seven Zones Holiday
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Booked with Tim
Booked with Tim
Indeed professional and so polite as well.
He was ready to answer every question.
Highly recommend Seven Zones
May 21, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience with Tim and found him professional, polite, and helpful throughout your booking process.
We truly appreciate your recommendation of Seven Zones . Your feedback will be shared with Tim and the wider team, as it motivates us to continue delivering excellent service.
Thank you for choosing Seven Zones. We look forward to serving you again in the future.
Regards,
Customer Support Team-Seven Zones Holiday
Great services provided by Tim
Great services provided by Tim, will highly recommend!
May 20, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Saba,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience with Tim and found him professional, polite, and helpful throughout your booking process.
Thank you for choosing Seven Zones Holiday. We look forward to serving you again in the future.
Regards,
Customer Support Team-Seven Zones Holiday
Very convenient and hassle free journey
Very convenient and hassle free journey
Well planned
May 17, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Ahmad,
Thank you for sharing your feedback with Seven Zones Holiday.
We are delighted to hear that you experienced a very convenient and hassle-free journey and that your trip was well planned. Your satisfaction is very important to us, and it is always our goal to provide smooth and well-organized travel experiences to all our valued customers.
We truly appreciate your kind words and support, and we look forward to assisting you again in the future with more memorable travel experiences.
Best Regards,
Customer Supports Team-Seven Zones Holiday
We had a great experience with them
We had a great experience with them. Everything was up on par, they were completely honest, truthful and gave options that were really good. Tim really understands the needs of a person and does his best to provide it 24/7 and go out of his way to help and quite literally answered to my thousands of questions lol.
So glad we decided to go with them. Had nothing but an amazing trip, all thanks to tim.
May 17, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Nauman,
Thank you for sharing your wonderful feedback.
We are delighted to hear that you had a great experience and that everything met your expectations. It is especially pleasing to know that Tim was able to understand your needs so well and provided honest guidance, helpful options, and continuous support throughout your journey. We truly appreciate your recognition of his dedication and commitment.
Your kind words motivate our entire team to continue delivering reliable, transparent, and customer-focused service.
We are glad your trip was amazing and we look forward to assisting you again in the future.
Best Regards,
Customer Supports Team-Seven Zones Holiday
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Frank was really helpful
Frank was really helpful. Went out of his way to find me a good deal. Wud never use anyone else. So very kind nothing was to much trouble thanks again frank
May 2, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Beech,
Thank you for sharing your kind feedback with us.
We are delighted to hear that Frank provided you with such helpful and dedicated service while finding you the best possible deal. It is wonderful to know that his kindness and willingness to go the extra mile made your experience a positive one.
Your appreciation and continued trust mean a great deal to us, and we truly value your recommendation and support.
We look forward to assisting you again in the future.
Best regards,
Customer Support Team-Seven Zones Holiday
We have booked several holidays with…
We have booked several holidays with Angela and every experience has been amazing. She has helped us organise trips to Bali, Zanzibar and China, and the service has been excellent from start to finish every time.
Angela always goes above and beyond, including arranging our transport to and from the airport, which made everything completely stress-free. Her attention to detail, communication and support throughout the whole process have been fantastic.
Highly recommend Angela to anyone looking to book a holiday with someone reliable, professional and genuinely helpful!
May 7, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Valued Kamran,
Thank you very much for sharing your wonderful feedback.
We are delighted to hear about your consistently positive experiences with Angela and SevenZones Travel. It is great to know that she has supported you in organising your trips to Bali, Zanzibar, and China, and that each experience has been smooth and satisfactory from start to finish.
We truly appreciate your recognition of Angela’s dedication, attention to detail, and proactive assistance, including arranging airport transfers to ensure a stress-free journey. Your kind words about her professionalism and communication are highly valued.
Thank you once again for your trust and strong recommendation. We look forward to continuing to assist you with your future travel plans.
Kind regards,
Customer Support Team-Seven Zones Holiday
I have had a great experience dealing…
I have had a great experience dealing with seven zones .
I have booked a trip to Dubui in September and really looking forward to it .Hopefully times will have changed and my trip will go ahead .
Seven zones has been more than helpful
Many thanks
Heather
April 20, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Heather,
Thank you, for your kind feedback. We’re delighted to hear that you had a great experience with Seven Zones and that our team was able to assist you effectively with your Dubai trip.
It’s wonderful to know that everything has met your expectations so far.
We truly appreciate your trust in our services and look forward to ensuring your upcoming trip goes smoothly.
Regards,
Customer Support Team-Seven Zones Holiday
Avoid this travel company
Avoid this travel agent! Beware of scam! Seven Zones Travel Services collect your money and disappoint you few weeks before your travel!
I am writing to raise a formal complaint regarding the booking I made on 16th Febryary,2026 for 3 people in the family. I selected the instalment payments option and agreed three instalments. I paid 2 instalments for the three passengers, in February and March, 2026, so far total of £1,296.
However, just before the due date for the final payment, the company stopped answering calls. I called an agent, called consultant Steve, no response several times. Rather I was getting whatts app messages, saying will call back in 5 minutes, but nobody called back. When I eventually got through to the main company line, I was told few times to speak to consultant who was not responding at the time. The following week, I was informed that the flights had been cancelled, that I should pay extra £690 for the 3 of us! That was when I realised the scam!
I contacted the airline directly. Airline staff informed me that the flight was not cancelled and reservation was only made on 8th April, according to the airline staff and no payments was made to airline. The airline said there were still lots of seats available on the flight.
I requested an immediate full refund of all payments made and still waiting to receive money back from Seven Zones Travel services.
Please confirm the refund within 7 days from 17/04/2026.
If I do not receive a satisfactory response, this matter will be escalated further.
April 9, 2026
Unprompted review
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Best ever they were so kind good…
Best ever they were so kind good helpful highly recommend
Tim was a great help
April 16, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with our team and found our service helpful. It’s especially great to know that Tim was able to assist you effectively.
Your recommendation means a lot to us.
Regards,
Customer Support Team – Seven Zones Holiday
I have just booked a Holiday to…
I have just booked a Holiday to Thailand, Frank has been nothing but amazing, Thailand has always been on my bucket list, Frank came up with everything I needed at a very decent price. Will definitely be booking with them again.
April 15, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Taha,
Thank you for sharing your experience. We’re thrilled to hear that your trip to Thailand has finally been planned and that Frank was able to assist you so effectively. It’s great to know he provided a package that met your expectations at a competitive price.
We truly appreciate your trust in us and look forward to helping you with your future travel plans.
Regards,
Customer Support Team – Seven Zones Holiday
We had a fantastic experience booking…
We had a fantastic experience booking our trip through this travel agency, and a huge part of that was thanks to Angela. Organising travel for a large group can be complicated, but she made the whole process feel smooth and stress-free from start to finish. Angela was incredibly patient, responsive, and detail-oriented.
Thanks to her hard work, everything came together perfectly, and we were able to just relax. i wouldn't hesitate to recommend this agency-especially if you get the chance to work with Angela.
April 16, 2026
Unprompted review
Reply from Seven Zones Holidays
Dear Arjun,
Thank you for sharing your wonderful experience. We’re delighted to hear that your group booking went smoothly and that Angela was able to make the entire process stress-free and well-organised. Her patience, responsiveness, and attention to detail are truly valued, and we’re glad this reflected in your experience.
Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Regards,
Customer Support Team – Seven Zones Holiday
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