Sew Centre Reviews 

295
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and honest advice received without any hard sales pressure. The staff are frequently described as helpful, knowledgeable, and patient, going the extra mile to ensure satisfaction. Many people are thrilled with their product purchases, noting the machines arrive in perfect condition and are a pleasure to use. The efficiency and helpful attitude of the team are often mentioned, particularly regarding machine servicing and repairs, with quick turnaround times. However, some customers also noted a slight hiccup with a missing foot pedal upon delivery, which was quickly resolved after a phone call.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding and excellent... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find products to be positive, with many expressing happiness and satisfaction with their new sewing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, even though I was buying one of their lower end models , the salesman took his time to explain everything and advising which model was the best value and why , I’ve got it home and tried it... See more

Rated 5 out of 5 stars

Tears of happiness!! Flawless customer service and genuine friendly and helpful staff. No hard sales pitch just honest and professional advice which has been greatly appreciated. I am thrilled wit... See more

Rated 5 out of 5 stars

What a lovely gentleman Will is. Nothing is too much trouble. While at a retreat he serviced my sewing machine and took the overlocker back with him. He delivered the overlocker in person which I was... See more

Rated 5 out of 5 stars

Having spoken to 2 very helpful members of Sew Centre team I received my ‘new’ Singer Heavy Duty sewing machine today!! I am extremely pleased with the look of the machine and am confident I can look... See more


Company details

  1. Sewing Machine Store
  2. Quilt Shop
  3. Sewing Company
  4. Sewing Machine Repair Service
  5. Sewing Shop

Written by the company

Sew Centre is your authorised dealer for Bernina, Janome, Baby Lock & Pfaff Sewing machines in the UK. With a huge range of industry-leading sewing machines available, searching for the right one can be a daunting task. Our team of experts are here to offer their specialist knowledge & guidance both in store & online with no pushy sales staff!


Contact info

4.9

Excellent

TrustScore 5 out of 5

295 reviews

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No recent history of asking for reviews

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4.9

All reviews

(295)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, even though I was buying one of their lower end models , the salesman took his time to explain everything and advising which model was the best value and why , I’ve got it home and tried its perfect .Excellent service would highly recommend thank you

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent place

We went into the sew centre having never bought a sewing table before .
Ben served us and was so lovely and very helpful .
What a great shop .
I would recommend this shop 100%

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My machine has been sluggish and full of fluff. I took it to be serviced for the second time to the Sew Centre.
Once I got it home I used it straight away. What a difference and how lovely and clean it is. It is two years since it was last serviced by the Sew Centre, I ought to get it done more often.
I recommend the Sew Centre and the staff are so very helpful. The samples of the stitching are a great idea and the written report tells me what has been done.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are amazing

The staff are amazing . Nothing is too much for them. From arriving for the b990 master class Chris didn't just ask to help with bringing in my machine he helped get it out of my case and onto the table.
The tutor Janet was amazing . Her ability to manage some very determined ladies master different aspects of their machines while at keeping us on task to complete our schedules without pressure brilliant . These people really know their stuff and delight in sharing that knowledge.
If you are thinking about booking a course, don't wait get on one, just do it you won't be disappointed.
Thank you x

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fully recommend this company.

Fully recommend this company.
I am so impressed by their efficiency and helpful attitude when I purchased my Bernina Sewing Machine.
It was reassuring to deal with such a reliable company.
I would like to thank both Ben and Chris for always carrying out and communicating what they said they would do.
I will certainly be using this company again and will recommend to other crafters.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sew Centre

Sew Centre have just serviced my Pfaff sewing machine & Janome Overlocker & I am very pleased with the excellent service they provided. I did have a slight problem with the darning stitch on my machine & took samples in to ask for help & this was investigated & on collection was fully explained where I had been going wrong & a sample of the correct stitch was provided - very helpful & easy to understand. When I bought my Pfaff machine I chose Sew Centre as they are a family run firm and had extremely good reviews and this has been reflected in the service I have received. They also have a fabulous shop on site that stocks everything you would need - I could have spent all day there if I'd had the time. I regularly use their website which is also very user friendly & often has special offers available. Thank you to both Chris & Will for providing excellent service all round.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive service.

Very responsive service.
Ben called me back after I made initial enquiry, came back quickly.First time I had dealt with this company so great experience

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Embroidary machine course

I visited this company earlier this week to attend one of their courses "Master your embroidery unit". I've had my embroidery machine for over a year not really being able to understand it fully. This course has given me the confidence to experiment with my machine and to understand how to use it correctly. The tutor Janet was a fabulous lady with so much knowledge and really made this course so informative and worthwhile. I recommend anyone who is having difficulty grasping how to use their machine to attend. You won't be disappointed

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I rang the Sew Centre to enquire about a machine service for my Bernina. They were very helpful, and the machine service was competitively priced. The machine was collected on Saturday and returned the following week having had a full service. There is a stitch out, and a detailed list of what has been checked, plus advice. I dealt with Chris who was pleasant and knowledgable and could answer all questions I had about the machine and the service procedure. I will be using them to service my machine in the future. Would definitely recommend.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Barnyarns Great Service

I have delt with Barnyarns Sew Centre several times and each time I have received excellent service. the last time I delt with them was when I purchased my Babylock Gloria overlock/coverlock machine. I exchanged this for my old Babylock Ovation machine and the process was quick and simple. The Gloria was a great buy and is the best Overlock machine I have ever owned.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent technical knowledge and expertise

I dropped off 2 machines for servicing in the same day, planned a day out in Ripon as it was a near 80 mile round trip. Will is excellent. First thing he asked me was if I'd had any issues with a foot pedal, yes I had, that took me ages to resolve and Will knew of the common issue straightaway. Will has excellent knowledge and technical expertise in so many machines and I had complete confidence with leaving my machines with Will in a well run, secure and tidy workplace.
Would definitely recommend.
And a browse around Barnyarns is always a good thing.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I took my very old sewing machine for a service, the team were so helpful and great to deal with, sadly it is beyond repair but I was not given the “hard sell” for a new one just good sound advice and time and space to consider my options. Thank you for such excellent customer service. I would not hesitate to recommend you .

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely people to deal with

Lovely people to deal with, and I felt my machine was going to be in good hands.
It was serviced very quickly but unfortunately it needed a new light bulb which took a few weeks to arrive ( no fault of the Sew Centre)
A slight hiccup when I received my machine however…..there was no foot pedal! However after a phone call to one of the lovely men at Sew Centre I received it by Royal Mail the very next morning. A genuine mistake.
I would certainly recommend the company.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from sew centre

Amazing service from sew centre last week. Took my bernina in with a fault and they called me within 24 hours to say it was fixed. Very reasonable charge. Everyone I dealt with was super helpful and at all times I felt my machine was in safe hands. I would recommend them.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Knowledgeable Servce

Delightful, knowledgeable advice and customer service while deciding what machine to buy and then deciding to go ahead and purchase from Sew Centre.I’ve never felt pressure to make a decision, excellent advice with all questions answered well. Highly recommend this company and I’m thrilled with my new machine.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Machine repair

As usual Chris and Will have done a great job repairing my sewing machine. My machine was out of action for less than one week. Thankyou x

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, courteous and helpful staff who provide a great service

Having spoken to 2 very helpful members of Sew Centre team I received my ‘new’ Singer Heavy Duty sewing machine today!! I am extremely pleased with the look of the machine and am confident I can look up any instructions etc online. The machine arrived in perfect condition and not at all damaged. Thanks to the staff for courier- ing to me and for the telephone updates to let me know progress on the journey. Recommend this company 100% for their professional approach.

February 7, 2026
Unprompted review

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