Shades Blinds Reviews 

3,049
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 545 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally polite, professional, and knowledgeable during home visits. People also truly appreciate the remarkably quick turnaround times for measuring, ordering, and fitting custom blinds. Consumers consistently highlight the very reasonable pricing alongside an efficient, smooth, and seamless overall service. However, some customers also noted frustrating issues with incorrect product sizing and occasionally poor installation experiences. A few people mentioned encountering unprofessional behavior, rude attitudes, or defensive communication from certain staff members. Others experienced unexpected scheduling delays, communication breakdowns regarding appointments, or receiving wrong products that required replacements.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the entire process from online booking and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, professional, and... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers praised... See more

Price

Customers consistently note positive experiences with price, describing the costs as competitive, fair, and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among reviewers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, Staff were friendly and knowledgeable with a very quick turnaround to made to measure blinds were installed. The blind fabric is really great quality and price was competitive. Love... See more

Company replied

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied

Rated 5 out of 5 stars

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical... See more

Company replied

Rated 5 out of 5 stars

Milo was very professional when he came round to measure up. He rang me 30 mins before the appointment as I had requested. He treat the house with care and made sure to wipe his feet on the doorma... See more

Company replied


Company details

  1. Window Treatment Store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,049)

536 reviews in the last 12 months

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Rated 4 out of 5 stars

Rep first class

Rep first class, fitter efficient everything as arranged and great price delighted

May 1, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 4* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

New Blind again. Absolutely love this company keep using…

Absolutely love this company keep using them brilliant service brilliant quality and great prices kept in touch through first telephone conversation till arrival at property can't beat them on value and service never had a complaint keep doing what you are doing one happy customer 😀

May 7, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Such an easy experience

Such an easy experience, from booking our measurement appointment online to then James coming out measuring and showing me samples and me choosing what I wanted. It was then a straight forward process to get them booked in ans paying and the fitting was so quick also and no mess or anything left. We absolutely love our blinds. We got 5x wooden blinds in scandi oak and 3x white blackout roller blinds.

May 6, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Was a large office job and although a…

Was a large office job and although a few windows were missed or wrong size, Shades rectified very quickly which is really appreciated. Would recommend- thanks to all at Shades 👏👏👏

April 30, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 3 out of 5 stars

The controls of most of the blinds were…uneaven

The controls of most of the blinds were not set at same length so the blinds pulled up uneven, because all the strings were not tied in a know so came right out the little enclosure, I know it’s a bit silly but it’s pretty awkward to get them all same.
Also the the wee enclosure for the strings were not put on properly.

April 3, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds

Rated 3 out of 5 stars

The blinds were what we ordered but the…

The blinds were what we ordered but the main blind at the balcony is almost 2inc of the floor and the other one is almost an inch short. I hope this can get sorted as I was going to phone you thanks, will wait for your response

May 6, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the issues you have to the customer service team at contactus@shades-blinds.co.uk please

Rated 5 out of 5 stars

Beautiful blinds

Beautiful blinds
Great communication and advice provided
Nothing too much trouble
I’d love Roman blinds for my living room so I will be back
Many thanks

May 7, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Revived my blinds very quickly from…

Revived my blinds very quickly from survey to fitting, Everyone was very helpful and he blinds were an excellent price.

May 6, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades Blinds Excellent

From beginning to end this was a pleasant experience. Rep who came to see us was polite and extremely knowledgeable. Product was of excellent quality, and work was carried out within the week. Definitely will choose Shades Blinds again!!!

April 24, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Did not get email receipt for deposit

Did not get email receipt for deposit. Took 2 weeks to get it after numerous phone calls to them. Also did not turn up on due date, not even a phone call to let my 82 year old mother they couldn't make it. A week later than planned it was fitted. Never using them again and definitely would not recommend. Avoid at all costs.

April 30, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Bedroom blackout blinds

I needed two blackout blinds for the bedroom my grandchildren will use.
Blinds, picked,measured and fitted within a week.
Kept informed regarding delivery and fitting.
No complaints and would recommend.

April 30, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shutters were supplied and fitted as…

Shutters were supplied and fitted as advised, good price and fitter was great and made sure everything up to spec

April 16, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

We are delighted with the service from this company.

We are delighted with our blinds and with the service from the company. From the initial visit, when our options were explained and measuring done, to the follow up for fitting which happened within a week the experience couldn't have been better. We were amazed at the low price too, especially as we ordered five blinds! We would certainly use this company again.

April 24, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Gary arrived on time gave a great…

Gary arrived on time gave a great service with no pressure although I thought I would get my new blinds a bit quicker than having to wait almost two weeks I’m looking forward to getting them done

April 24, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Cancelled at last minute.

Everything went great right up to install day. 2 Hrs before scheduled spot i was left voicemail and email saying my order was cancelled as the product was obsolete and they hadn’t even made it?? this was over three weeks ago and they will not reply to my requests for a refund. terrible service and now have to claim through credit card.
Update 12/05/26 after contacting my Credit card they have repaid me, still nothing from Shades. I would avoid.

April 10, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Can you email your postcode and door number to contactus@shades-blinds.co.uk please as the ID Number you provided does not register on our system

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