ShadowPay Reviews 856

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Many customers find the website reliable and easy to use, appreciating its straightforward process and competitive pricing for items. The customer support is frequently highlighted as helpful and fast, with many issues being resolved quickly. People also praise the low commissions and the speed of trades and deposits, especially when using cryptocurrency. However, some reviewers reported significant issues with withdrawals, including accounts being suspended, funds locked, or payments not coming through. There were also complaints about hidden fees, difficulties with crypto withdrawal methods, and situations where deposited money became stuck, requiring users to take additional steps to access their funds. A few people mentioned that the listed low prices for items were not always available, and that funds could become inaccessible.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers expressing strong dissatisfaction... See more

Payment

Reviewers mention ambiguous feedback about payment, with many customers reporting issues such as funds being... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues such as items... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices low and competitive, making... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive used this site several times. but now suddenly with 739$ in my funds. my account got temp suspended and my funds are locked. first i deposited around 677 or something with cypto to cash out a k... See more

Company replied

Rated 4 out of 5 stars

I sold my CS2 items worth 23.58$ in website, but when i try to withdraw money using cyripto, it says the maximum amount's 0$ and I'm not able to write number here. As a result I completely unable to u... See more

Company replied

Rated 4 out of 5 stars

Didn’t know that such a thing exists and shoutout for the idea of making such a platform where gamers can sell/buy used gaming equipment from other gamers

Company replied

Rated 4 out of 5 stars

sold a 99 dollar item ... the trasaction said it was finished but the payment didint come throught ... was worried and wrote a ticket no response a hour later i got it .. was worried it might have be... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

Welcome to ShadowPay, your premier destination for peer-to-peer (P2P) trading of CS2, Dota 2, and Rust skins. Founded in January 2019. We are powered by an innovative spirit and the relentless pursuit of providing a secure, efficient, and user-friendly trading environment. Gear Up, Game On: Jump into the heart of the action with ShadowPay, where trading CS2, Dota 2, and Rust skins isn't just easy—it's an epic adventure. Get ready to revolutionize your gaming swag! Trust Your Trade: With over a million warriors and countless victorious trades, ShadowPay stands as the undisputed champion of safe and transparent trading. Here, every deal is a seal of trust. Effortless Victory: With our sleek tech—think ninja-like Chrome extension and app—trading becomes part of your victory dance. Snag the best deals with instant trades and analytics that would make any strategist proud. Loot More, Spend Less: Why spill more coins than you have to? Our lean 5% fee means you keep the lion’s share of your loot. More treasure, more triumph! Join the Elite Squad: Step into a realm where traders thrive, grow, and conquer. ShadowPay isn't just a marketplace; it's where legends come to play. Unleash Your Inner Trader: Whether you're a battle-hardened trader or a fresh recruit, we’ve got your back with all the gear you need to dominate the trading arena. Trade with might, trade with insight. Conquer the Marketplace with ShadowPay: Prepare for glory in the ultimate trading expedition. ShadowPay is your gateway to a world brimming with rich trades and unrivaled opportunities. Enlist today and unlock the treasure trove of trading.


Contact info

4.0

Great

TrustScore 4 out of 5

856 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Seems not legitimate

Seems not legitimate. My card got blocked without even a possibility to unblock it, right after trying to deposit some money, my bank basically told me that my card was leaked. I'd avoid this site

January 28, 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
ShadowPay cannot block your bank card. This can only be done by the bank itself. Regarding an unsuccessful deposit, we recommend contacting our technical team. support.

Best Regards, ShadowPay team

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Rated 1 out of 5 stars

saw a good offer and wanted to quickly…

saw a good offer and wanted to quickly desposit some cash to buy the skin. after i completed the giropay desposit and sent the money. after that the money didnt arrive and i instantly wrote the support. got an answer that they have problems at the moment. i told them to send my money back cause the skin i wanted to buy is already gone. took like 9 days till the money was on my shadowpay-account, although i said i want it back on my bank account. the refund was refused by the support. also i cant withdraw the money cause you can only withdraw skins.

also i told them my transaction id. so they could have just compare the details with their provider but no, lets rather wait 9 days and then say glad we could "help" after doing nothing.

btw. looking at the reviews you have problems with your provider since october 2023 but somehow still doesnt do anything about it and let people fall for it. so maybe its time to change it.

you did only find a solution that works for you. i told from the start i want it back on my bank account before receiving it. but now i have to withdraw it with overpriced skins. no i dont have any problems now i just withdraw it and avoid this site at all costs.

January 25, 2024
ShadowPay logo

Reply from ShadowPay

Hello!
We had some problems on the payment provider side, but a solution was found and all funds were credited to user balances. If for some reason you have not received the funds or the problem is still relevant for you, please leave your email for contact or indicate your ticket number

Sincerely, ShadowPay

Rated 1 out of 5 stars

Horrible support and horrible website

Horrible support and horrible website. Apparently their payment provider is having issues. Waiting 2 months now for my balance that I deposited to appear on the site. Support closed my ticket twice now, do not use this website. Support keeps telling me that "this week we will fix it" for 6 weeks in a row now.
Still waiting for the balance or a refund

January 23, 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We have solved the problem and today we have restored all user transactions, the funds are already in your account. We apologize for the inconvenience and long wait

Rated 5 out of 5 stars

Excellent experiences

Fast and easy market transfer for game items. Good support team. I highly recommend. it best site to compared to other sites

January 7, 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!

Thanks for your feedback! We are very glad that you were satisfied

Rated 3 out of 5 stars

Withdraw to sites too slow

Withdraw to sites too slow , don't do it

January 5, 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We apologise for this inconvenience, kindly ask you to leave your email here or contact our support on the website
Best Regards, ShadowPay

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Rated 1 out of 5 stars

Scam - No support

Scam

Bought an item for 300 Euros, got nothing, no support via ticket.
Do not pay - keep your money!

January 1, 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello! We are very sorry that you encountered such a problem, please indicate the number of the ticket you created or leave your email here for contact

Rated 1 out of 5 stars

SCAM

SCAM - DONT PAY

I just bought an item for over 400€ on this page and got nothing.
I wrote to the support and never got help with my problem!!
Absolutely NOT trustworthy!!

January 1, 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello! We are very sorry that you encountered such a problem, please indicate the number of the ticket you created or leave your email here for contact

Rated 1 out of 5 stars

dont use their browser extension

dont use their browser extension

i have no idea why any site thinks forcing you to use an extension which can access a LOT of sites is a positive. it drives away most traders

December 19, 2023
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
If you encounter any problems and need help, please leave your email or create a ticket. Waiting for your reply

Best Regards, ShadowPay

Rated 2 out of 5 stars

Awful sellers and support

I use shadowpay on a daily basis but i'm having problems with certain sellers. I have tried writing to support but ig they don't let you send tickets 💀. So this user provided below should get banned : "76561199179529720"
I have tried buying about 25 items from him. He never delivers, always makes me waste 15 minutes of my life and idk how he's still on the app. I hope you guys do something about it.

December 4, 2023
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Kindly ask you to provide your e-mail
Best Regards, ShadowPay

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Rated 1 out of 5 stars

Thank God i only have 10 Euro on my…

Thank God i only have 10 Euro on my Account. First i didn't get my money on my Account. It took a whole day for it. After that i tried to buy some cases. The user i tried to buy it from didnt send anything and for that i got blocked???????? Don't recommend it at all. Maybe good prices but the rest is just plain stupid. I tried to write the support but even that is not possible I cant send it, it doesnt move. HAHAAHHA

December 1, 2023
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are very sorry that u have encountered such a problem. We kindly ask u to provide your email here and we will contact u
Best Regards, ShadowPay

Rated 5 out of 5 stars

Trustworty Skin Market

ShadowPay is the best skin market ı have ever used. I nearly used it for 3 years and dont see any problem. Easy to use interface , low comissions and trustworty payment methods. And even some times, they lowered the comissions to %3. ShadowPay is the Best :)

November 19, 2022
Unprompted review
Rated 5 out of 5 stars

One of the bests

A nice site to buy skins from and to sell them also. They have good skins prices and very competitive fees on selling.

November 16, 2023
Unprompted review
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Rated 2 out of 5 stars

Still waiting to receive my money

Still waiting to receive my money. Says that I'm unable to transfer it due to not making a sale. I shouldn't need to wait to make a sale just to get my earnings when I transferred to ShadowPay. Does not make sense

November 1, 2023
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
ShadowPay is not Hellcase. We have our own rules regarding withdrawals - all of them are indicated in our FAQ and TOS, they are available to each user, please read
Best Regards, ShadowPay

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