Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. Sh... See more
Company replied
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This order was created by mistake. I immediately reach out and no one responded. The item was delivered today and I do not want it. I reached out again and no response. Very disappointed
Amazing jewelry. Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus Definitely will conti... See more
Company replied
The quality of the necklace is great and so beautiful. I got constant shipping updates and it came pretty quickly.
Company replied
Company details
Written by the company
Shani Jacobi is a women-led jewelry brand based in Tel Aviv, designed for women who love fashion, details, and effortless style. We create everyday jewelry with a modern, feminine touch, from delicate necklaces and bracelets to statement earrings, rings, and meaningful charms. Our pieces are made to be easy to wear, easy to layer, and easy to love.
Contact info
32 Shoken Street, 0000000, Tel aviv, Israel
- +972504439344
- info@shanijacobi.com
- shanijacobi.com
4.0
Great
23 reviews
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Happy wife
At first, it took a while to get to us, but when we got it, my wife was really happy
Thank you
July 27, 2026
Reply from shanijacobi.com
Hi Noam,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed.
We’ve reviewed your order (#SJ2329452), and we can see that it was placed on July 27 and successfully delivered on August 3, which is within the shipping timeframe we promise on our website.
We also couldn’t find any previous contact from you regarding this issue, so we’re not sure what may have gone wrong.
If there is any problem with your order or if there’s something we may have missed, please reply to this review or contact our customer care team with more details. We’ll be happy to investigate and help resolve the situation.
We look forward to hearing from you.
Terrible customer service
This order was created by mistake. I immediately reach out and no one responded. The item was delivered today and I do not want it. I reached out again and no response. Very disappointed
July 28, 2026
Reply from shanijacobi.com
Thank you so much! We’re so happy to hear she loves her gift!
The SHANI JACOBI Team ❤️
The quality of the necklace is great…
The quality of the necklace is great and so beautiful. I got constant shipping updates and it came pretty quickly.
June 28, 2026
Reply from shanijacobi.com
Thank you so much for your lovely review! We’re thrilled to hear that you love your necklace and that it arrived quickly with helpful shipping updates along the way. We hope you enjoy wearing it!
The SHANI JACOBI Team ❤️
Amazing jewelry
Amazing jewelry.
Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus
Definitely will continue buying from them.
June 25, 2026
Unprompted review
Reply from shanijacobi.com
Thank you so much for your kind review! We’re glad the delivery issue was resolved quickly and that you had a great experience with our customer care team. We look forward to seeing you again!
The SHANI JACOBI Team ❤️
Very accommodating and everything was…
Very accommodating and everything was amazing. Package came super quick and the jewelry is great quality
May 25, 2026
Reply from shanijacobi.com
Thank you so much for your kind review! We’re so happy to hear everything arrived quickly and that you love the jewelry.
We truly appreciate your support. ✨
I love the jewelry and customer…
I love the jewelry and customer service:)
May 21, 2026
Unprompted review
Reply from shanijacobi.com
Thank you so much for your kind words! We’re so happy to hear you love the jewelry and had a great experience with our customer service.
We truly appreciate your support. ✨
Great service
Great service, got all my items and they are super high quality and packaged beautifully
May 29, 2026
Unprompted review
Reply from shanijacobi.com
Thank you so much! We’re so happy you loved your items and the packaging.
We truly appreciate it. ✨
Fast delivery and I loved every single…
Fast delivery and I loved every single piece I got! Haven’t taken them off and the quality is amazing !!!
May 8, 2026
Unprompted review
Reply from shanijacobi.com
Thank you so much! We’re so happy you love every piece and that the quality met your expectations. Enjoy wearing them! ✨
Reply from shanijacobi.com
Thank you for your support!
enjoy your new pieces! ✨
Perfect gift for my wife!
Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. She kept calling them “classy and chic,” which pretty much nailed it. Just ordered her two more bracelets for the summer.
Really nice quality, simple but elegant, and easy to wear with anything. Definitely very happy with every order so far.
May 5, 2026
Unprompted review
Reply from shanijacobi.com
Hi there,
Thank you so much for sharing this lovely review.
We’re so happy to hear that your wife loved her bracelet and necklace sets, especially that they became part of your Hawaii vacation memories. “Classy and chic” is exactly the kind of feeling we hope our jewelry brings.
We truly appreciate your continued support and hope she loves the new summer bracelets just as much ❤️
The jewelry I order reach quick and in…
Order the jewelry it reach to me in good quality and quickly I love the variety of jewelry the shop offers.
February 15, 2026
Unprompted review
Reply from shanijacobi.com
Thank you so much for your kind review.
We’re so happy to hear your order arrived quickly and that you loved the quality and variety of our jewelry.
We truly appreciate your support and hope you enjoy your new pieces!
Reply from shanijacobi.com
Hi Leanne,
Thank you so much for your kind review.
We’re so happy to hear that you loved the jewelry, the packaging, and that you’re enjoying your order.
Thank you for choosing SHANI JACOBI. We truly appreciate your support! ❤️🙏🏽
Terrible
My boyfriend ordered me jewellery from here last year in December a week before Christmas and it is now march 19th and I have still not received anything. He has contacted the place multiple times and they said they sent it to Melbourne when I live in the Gold Coast then they said they would resend it and refund him. They refunded him and said they ‘sent’ another package and it has not come still he has contacted multiple times and they said they won’t do anything about it because they can’t. It is poor customer service and they can’t even send a package to someone. Do not buy from this place unless you want to be waiting for months. They haven’t sent him even a tracking code or asked for his details when he got ‘sent’ a new package and they haven’t reached out or sent literally any information or saying your order will be here soon. There has been zero contact from them. They are terrible at customer service and I’m still waiting on my order.
March 19, 2026
Unprompted review
Reply from shanijacobi.com
Hi Charli,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience, however we’re currently unable to locate any order or details matching the situation you described. At this time, we don’t have any information connected to you or your boyfriend in our system.
We also want to kindly note that what you described does not align with our standard service. All of our orders are shipped with UPS, include full tracking, and are delivered with signature confirmation. Our shipping times are typically very fast, including to Australia, where delivery usually takes between 4–15 business days (and often sooner).
We would really like to look into this and help resolve it for you. Please reach out to us at [info@shanijacobi.com](mailto:info@shanijacobi.com) with your order details so we can investigate and assist you as quickly as possible.
We look forward to hearing from you.
Great Customer Service
Great customer service! They were super kind and helpful!! Also, the shipping is super quick. Thank you!
February 26, 2026
Unprompted review
I just wanted to say that I love your…
I just wanted to say that I love your jewelry so much! My package was beyond beautiful and the jewelry is so so perfect, I will definitely be ordering again💗
February 15, 2026
Unprompted review
For the grand price you only get a set for one ear
For the price I paid $57.00 then UPS makes you pay $37.00 at time of delivery for shipping. It is crazy. So you are paying close to 100.00 for earrings for only one ear. Rip off! I could go on Amazon and get earrings for both ears for that price!!!!
September 3, 2025
Unprompted review
Reply from shanijacobi.com
Thank you for taking the time to share your review.
We completely understand your frustration regarding the additional UPS charges. Unfortunately, these fees are not set or controlled by us — they are customs duties and import taxes determined by U.S. Customs under the updated trade regulations introduced during the Trump administration.
Please note that this information is clearly stated on our website before checkout. All our international orders are shipped DDP (Delivered Duties Paid), which means we also cover part of the shipping and customs costs ourselves. However, any additional domestic taxes or duties applied within the U.S. are beyond our control.
We truly value your feedback and hope this helps clarify the situation.
Horrible quality
Horrible quality. I’ve been in denial for so long, but this business is such a scam it’s not even funny. I’ve easily spent over $1,000 here over the years, and the products I get genuinely get worse and worse. Ex: I brought a gold necklace set and it got so tangled by hanging next to each other, that it broke itself apart. $120 gone. Not to mention over about 8 pairs of earrings have broken due to not being able to clamp anymore. Don’t waste your money.
August 4, 2025
Unprompted review
Reply from shanijacobi.com
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
All Shani Jacobi jewelry pieces come with a one-year warranty, and we’d be more than happy to repair or replate your items so they look brand new again. We haven’t seen any previous inquiry from you, so if you could please reach out to our customer care team or update your review with your order number, we’ll gladly take care of this for you as soon as possible.
We look forward to resolving this and making things right.
RIP OFF
My daughter purchased 2 necklaces (that I picked out) and when it got here it was so thin and the pendants were so tiny I could barely make out what it is. She paid over $100 and when I told her to return them they never responded to her email to get a refund. This place is a RIP OFF!
May 5, 2025
Unprompted review
Reply from shanijacobi.com
Thank you for taking the time to share your feedback.
All product images on our website show the exact jewelry pieces our customers receive, and we make sure to photograph them from multiple angles to help convey their true proportions. We’re sorry to hear the pieces didn’t meet your expectations and will share your feedback with our studio team.
We weren’t able to locate any previous email from you, so please reach out to our customer care team or update your review with your order number, and we’ll be happy to assist you further.
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