Shapermint Reviews 41,203

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 10,891 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their comfort, support, and high quality. Many appreciate that the items feel natural and are suitable for everyday wear, with some noting the excellent fit once the correct size is found. People also frequently praise the customer service for being helpful and efficient, often resolving issues quickly. However, some customers were dissatisfied with aspects of their order and delivery. There were instances where items were missing or incorrect, and some experienced difficulties with returns or exchanges, particularly when trying to reach a live person in customer service. A few people also mentioned issues with items not performing as expected or with sizing inconsistencies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the comfort and fit of the bras,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers praise the comfort,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first noticed Shapermint on IG, so I was skeptical. However, I went direct to their website, read the reviews, and saw all the variety offered and had to order. I am glad I did. I LOVE the strapless... See more

Rated 5 out of 5 stars

I recently tried bras from Shapermint and I’m honestly really happy with them. The biggest thing for me is comfort—they’re super soft, stretchy, and don’t dig into my skin like traditional br... See more

Rated 5 out of 5 stars

Buying undergarments online was a bit scary. Size charts can be off, returns can be intimidating. Thankfully with Shapermint, every step was easy! The product is amazing, so there will never be a retu... See more

Rated 5 out of 5 stars

Excellent customer service & quality of the products is amazing. Little disappointed it didn't 100% do what the video shows on the cami - my waist is a little smaller but it didn't enable me to fit i... See more


Company details

  1. #76 of 136 best companies in Women's Clothing Store
  2. #201 of 291 best companies in Clothing Store

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great purchase!

I am very pleased with the bras and cami I purchased from Shapermint. They give great support and lift. Each delivery is prompt. I am glad I gave them a try and have recommended to two of my friends who were looking for a good supportive bra with no wires.

April 30, 2026
Rated 4 out of 5 stars

The items were a great fit and I…

The items were a great fit and I ordered more , however a few of the them were out of stock but customer service were helpful in finding a solution. My only issue now is that I still have not received the other items in that order.

May 1, 2026
Unprompted review
Rated 4 out of 5 stars

I like the cami with the built-in bra

I like the cami with the built-in bra. It works very well for my shape.

April 30, 2026
Shapermint logo

Reply from Shapermint

Thank you so much for sharing your experience! We’re so happy to hear the cami with the built-in bra works so well for your shape. That’s exactly what we aim for. We truly appreciate your support! 💗

Rated 1 out of 5 stars

Misleading prices and email spam

It isn't clear from the website (unless you read the FAQs) that the currency shown (GBP) is not the currency of the payment(USD). I thus incurred a non sterling transaction fee on my credit card.

The product itself (Shapermint Essentials All Day Every Day Scoop Neck Cami) was average and no better than a significantly cheaper version from Tu.

I am now also being spammed with email despite unsubscribe requests

April 18, 2026
Unprompted review
Shapermint logo

Reply from Shapermint

We’re sorry for the disappointment caused by this experience, K N. We’ve reviewed your order and have already sent you an email to help resolve these concerns. Please check your inbox and spam/junk folder in case it landed there.

Rated 1 out of 5 stars

Bad customer service

Well, I received an order but it wasn’t what I ordered. Tried to find a phone number to call and complain but could find one, had to do a chat which wasn’t as good as thought it should be. I was told to send back the item I received and once ya’ll received the item then the company would send me what I order. I order 2 Bra’s and received a pair of shorts/ under garment. This isn’t how you should run a business. Ya’ll made the mistake not me.i paid for the Bra’s.

May 1, 2026
Unprompted review
Shapermint logo

Reply from Shapermint

We’re really sorry about this mix-up, and we completely understand how disappointing it is to receive the wrong items. Our support team has shared more details with you regarding your case. Please feel free to continue the conversation there if you have any questions. We’re here to help and make this right.

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