The only reason for my 5 star rating is because of the customer support rep Kayla J. She is absolutely amazing! She went above and beyond to help me with the issue I called with. As for Shapiro, I nev... See more
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See what reviewers are saying
Love the products! They work. My hair has never looked so full. Had a small issue and Kayla resolved quickly and professionally. Excellent customer service!
My wife and I have had to make budget adjustments because of inflation. I had originally thought I canceled my Shapiro MD deliveries online, but I called and learned that the only way to cancel is vi... See more
Pamela Englert provided the best customer service experience that I think I have ever had. She was friendly, courteous, and personable. She went the extra mile to check on specials the company was of... See more
Company details
Information provided by various external sources
Created by two dermatologists and featuring Three Potent Natural Ingredients, the Shapiro MD hair loss solution helps to create thicker and fuller hair by the stopping DHT (dihydrotestosterone).
Contact info
10549, Mount Kisco, United States
- shapiromd.com
Hasn’t replied to negative reviews
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Morgan was very helpful
Morgan was very helpful. I appreciate that very prompt, courteous action was taken to take care of my request!
Understood my request and acted…
Understood my request and acted promptly and professionally to satisfy my requirement.
Pamela was just great
Pamela was just great . Totally on top of her game and gave excellent service . Excellent service and deserves a raise.
Pamela Englert was a great help
Pamela Englert was a great help. Took care of everything I needed. In today's world, especially with subscription services, you are not often treated well. She was receptive to my circumstances and helped fix everything. Thank you Pamela!
Morgan was absolutely wonderful to work…
Morgan was absolutely wonderful to work with. She went above and beyond to help me. Thank you!!
I called to correct my order yesterday
I called to correct my order yesterday, and spoke to Pamela Englert. I really appreciate how she resolve my issue with the order. Also, when I told her what happened to the previous shipment, that the boxing was thin, and the shampoo and conditioner were leaking, she offered to give me 1 bottle of shampoo and 1 bottle of conditioner for compensation of the leakage. What a great customer service! Thank you, Pam.
Pamela Was professional and…
Pamela Was professional and understanding. Will do business next time.
Great customer support
Pamela was excellent and efficient at updating my information and getting my order out the door. Thank you!
Pamela was pleasant and professional
Pamela was pleasant and professional. I wish more companies had people like her to assist customers.
Thanks Pamela
Collaboration with Pamela
Collaboration with Pamela. She was really helpful and resolved the issue quickly
Your rep Pamela was kind and thoughtful…
Your rep Pamela was kind and thoughtful and efficient. She quickly was able to find the issue i had with my order and corrected that. She was lovely to speak to and I enjoyed having her assist me. Thanks so much!
Pamela got 5 stars today!!
Pamela assist me with my order today and she was very good with the information I asked.
The order went smooth and professional.
Thank you Pam and Shapiro for a great product!
My review
Pamela took my order. Great customer service and a delight to work with.
Great Customer Service
Your rep Pamela was kind and thoughtful and efficient. I enjoyed having her assist me. She's a great reflection on your company's wonderful service providing much needed products. Thanks so much!
What a great experience
The staff is very communicative about your individual needs. The product is amazing.
They are so attentive throughout the entire process. I’m so glad I tried Nava products.
Thanks to Shapiro MD products, I'm a Happy Camper.
Thanks to Shapiro MD products, my hair feels and looks great. Plus, great customer service. Today, I contacted Shapiro MD Customer Service, representative Pamela Englert provided excellent customer service. What an angel. I'm a Happy Camper. Thanks again!
Kayla was amazing
Kayla was amazing. She handled my issues effectively and efficiently, and ensured that the product was shipped immediately. I have been using Shapiro MD hair products for more than 2 years. I LOVE how simple and effective these products are. HIGHLY RECOMMEND!!!
Billing help
I had an issue with my billing and I called customer support. Kayla helped me and was very helpful and super efficient. I felt like she went above and beyond to help me and she was very pleasant the whole time. Great experience!
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