Shark Clean UK Reviews 

50,529
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 9,868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, functionality, and powerful performance, often highlighting their effectiveness in cleaning and purifying. Many people appreciate the ease of use, lightweight design, and the convenience of features like self-emptying bases and quick recharging. The ordering process and delivery service are frequently described as efficient, quick, and well-packaged, contributing to a positive overall user experience. However, some customers also noted issues with product power being weaker than expected for cordless models, or difficulties with certain products not performing as intended, such as a fan that wouldn't charge or a vacuum that stopped picking up. A few other people also felt that delivery issues, like items not arriving or being delayed, caused frustration and inconvenience.

What people talk about most

Product

People report positive experiences with product, often praising the quality and functionality, with some... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising products as amazing, exceptional,... See more

Order

Customers generally report positive experiences with the ordering process, finding it quick and easy to order... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the products easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its... See more

Rated 4 out of 5 stars

Experience of buying was spot on, vacuum is so powerful. I was slightly embarrassed by amount of dust it found on first run around house. Only reason for 1 star drop is that we have thick pile carp... See more

Rated 4 out of 5 stars

Shark hoover purchased for the odd quick clean round the house. Power alot weaker than expected for a cordless rechargeable hoover.But Ideal for a scoot round the place but not for everyday cleaning a... See more

Rated 5 out of 5 stars

I’m not easily impressed but the build quality of the Shark Ninja equipment I have bought from fans to air purifiers and carpet cleaner all have worked as described. Seen well made and I wouldn’t keep... See more


Company details

  1. Appliance Store

About Shark Clean UK

Written by the company

Shark, the leading brand in vacuum cleaners in the UK*, is committed to crafting high-quality household products. Our range includes a wide selection of corded, cordless, and handheld vacuum cleaners, as well as steam mops, air purifiers, hair dryers, and other innovative solutions.

Shop Upright Vacuums Shop Cordless Vacuums Shop Stratos Shop Shark Beauty Shop Offers Contact Us

Free Next Day Delivery
7 days a week*

Automatic 5-Year Guarantee*
Confidence in our design and quality

30 Day Returns
Free returns on main units

Pay-in-3
Shop now, pay later with Klarna


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(50,529)

9,186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent…

Good website which made it simpler to find exactly what I was looking for. Ordering and paying no bother. Delivery in good time.

Product I ordered is of exceptional quality and a reasonable price. Recommend 100%

February 25, 2026
Rated 1 out of 5 stars

Always bought Shark from the moment…

Always bought Shark from the moment they came out, Have the carpet cleaner, The air Fryer, Toaster, Knives, pizza oven, coffee machine and have had several Hoovers. Never an issue previously and Highley rated them.
Now I purchased a new hoover last winter. I have been trying to get the hoover replaced with a different model as it is absolutely useless, the worst Shark product I have ever had.
Dissapointed as a valuable customer that Shark will not replace for something else! I think its the worst product to come out of Shark and It leaves me no choice but to stop purchasing further Shark produts. The hoover is and was not from day 1 fit for purpose. Shark do better.

May 21, 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hello Emma,

Thank you for your review.

We're truly saddened to hear about your experience, especially as a long-standing customer who has previously had positive experiences with our products. We can understand how disappointing it is when a product doesn't live up to the standards you've come to expect from us. We appreciate you taking the time to share your feedback. Comments like yours are important to us, and we're sorry we've not been able to provide the outcome you were hoping for. Your experience will be shared with the relevant teams as we continue working to improve both our products and the support we provide. If you need anything feel free to contact us using the link below, we're here to help.

https://support.sharkninja.co.uk/contact-us

Kind regards,
Shark Home UK

Rated 5 out of 5 stars

Third hoover from this company ( bought…

Third hoover from this company ( bought for family members and myself as daughters love thrm and borrow mine on long term !). Each one has been brilliant and still are
Delivery is quick and well packaged
All of the Sharks are very efficient easy to use not heavy and are quiet. Great for stairs and those nooks and crannies. Daughter has a pet one and has found her allergies are less.would always go for a shark now nothing else. Great price great service excellent hoover

October 12, 2025
Rated 1 out of 5 stars

Abysmal customer service - broken products

Abysmal customer service when finally getting a replacement it arrived broken. I then had to fight for months after receiving the broken replacement to be promised new machines that were never sent! Multiple calls and the need to get frustrated to eventually get a working replacement delivered.
I've now had another very expensive ninja product break! My £600 coffee machine. Dreading handling this with the guarantee process...
I will never buy another shark ninja product again.

January 10, 2026
Shark Clean UK logo

Reply from Shark Clean UK

Hi Rebecca,

Thanks for sharing your feedback.

We’re really sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it must be to deal with repeated issues, especially after waiting so long for a resolution. This isn’t the level of service we want for our customers, we’d really like the opportunity to turn this around and get things sorted for you properly. Please give us a call so we can resolve this with you in real time. Our team will be able to look into your full history and arrange the right support as quickly as possible. You can find our contact number and email details using the link below:

https://support.sharkninja.co.uk/contact-us

Kind Regards,
Shark Home UK

Rated 5 out of 5 stars

Absolutely love shark

Absolutely love shark. I am slowly replacing everything I can around my home for shark. Long warranties, prompt help, absolutely 5 star customer service- I mean you have a video call with them wow. Products are excellent quality and functionality.

July 22, 2025
Rated 5 out of 5 stars

Great customer service

After having an issue with my hair product I had bought I cannot fault the customer service I received, they couldn't have been more helpful, I was sent a replacement straight away and no hassle at all, would highly recommend

January 30, 2026
Rated 5 out of 5 stars

Replacement of itemexperiencing some problems i…

On experiencing some problems i contacted Shark not to make this personal but there were other difficulties I can only praise their compassion and understanding and not making a drama out of a problem with kind resolve I was treated with help compassion and understanding if only one other company treated their customer like this we would all benefit i am so impressed with the service and the speed of a replacement and I am probably their best advertisement now

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Good light helper does what it says

I love the light portable vacuum with self cleaning station. if I could improve something it would be battery charge- doesn't last very long but recharges also fast. But this make me do sot checks in a room or on one floor once I see something needs cleaning rather than scheduling weekly clean up day. Design... It does nit all the way under furniture, that it could bend the mine pipe or rotate the main brush more to go under more not half way?
I still love it.

March 30, 2026
Rated 1 out of 5 stars

How are people rating this product a 5…

How are people rating this product a 5 star?
Shark flex breeze, with mister.

This is an over priced fan?!? It does not lower the temp in your room like it claims & you CAN NOT use the mist inside, it even says outside use only, yet some sites are saying you can have it on inside without getting you or your furniture wet, you would get drenched!!
What a waste of money!! For a FAN!!!
I’m sick of over priced products that do nothing, it’s a fan…. Buy a fan at reasonable price, what a rip off, other reviews must be AI!!!

June 23, 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hi Haley,

Thank you for your review.

We’re deeply saddened to hear that the fan felt like a waste of money, especially when you were expecting it to cool your room. We get how frustrating that is when it doesn’t match what you had in mind. The FlexBreeze is designed more for personal cooling, so you’ll notice it most when you’re sitting close by, like at a desk or bedside. The misting feature can be used indoors or outdoors, but it’s important to use clean or filtered water only, never warm or hot. We’d like the chance to improve your experience and look into your concerns. Please contact us using the number provided in the link below, and we’ll work with you towards a resolution.

https://support.sharkninja.co.uk/contact-us

Kind regards,
Shark Home UK

Rated 1 out of 5 stars

Worst company I have dealt with

Worst company I have dealt with. Appalling customer service, and complete lack of empathy. They have caused our family massive amounts of stress. Never, ever buy anything from this company.

June 23, 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hi Jonathan,

Thanks for taking the time to leave your feedback.

We’re really sorry to read your review and to hear how stressful and frustrating this experience has been for you. We understand how disappointing it must have been to have your payments declined despite approval from your bank. This is not the level of service we aim to provide, and we truly regret the impact this situation has had. As shared previously, your case has been escalated internally for a full investigation into what happened, including the payment and security checks. We want to ensure you receive a clear explanation and that your concerns are properly addressed,

Kind Regards,
Shark Home UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look