SharkNinja Reviews 

I purchased the SharkNinja 3in1 air purifier back in 2022. Kept up the maintenance on it and changed out the filter as per the maintenance guidelines. The unit stopped working in October of 2025. As per SharkNinja customer support, the unit was no longer under warranty and my only option was to replace the unit at current price of $449.99 with a 30% discount. Some may see this as a great offer. But I see it as poor customer service for a product that should have lasted longer then three years. If I could rate them less than one star, I would.

Product stopped working - customer services say a warranty replacement is available but it's been SIX MONTHS (and waiting).

In July, my partner bought me a SharkNinja Luxe Premier Coffee machine which very quickly developed a fault with the dual-coffee basket. It's a known issue, and it relates to the scale not working correctly.

I contact Customer Services and ask for a replacement part to repair myself, but they insist on the machine being sent back to them.

However, it's been over six months later, the coffee machine is boxed up and awaiting a label and collection (or at least an address to post the item back to them) and there has been no communication from SharkNinja support.

Every time I contact them, I log a new Zendesk support ticket or reply to an existing ticket - and every time a customer service agent says something to the effect of 'we'll be back in touch' and they never do.

I have no idea what's going on at SharkNinja, except we have a very expensive coffee machine sitting in a box awaiting pickup and this seems to be the only way to get in touch with their customer service - via a negative TrustPilot Review.

We have >LOADS< of SharkNinja products; vacuums, air fryers (x3), woodfire BBQ, the entire pots and pans set, the knives set and sharpener - and probably much more. This will be the last time I purchase anything from SharkNinja, as the customer service experience has been surprisingly awful.

What should be a simple part exchange or warranty replacement shouldn't take months to organise.

Purchased an air purifier that is supposed to be good for 5 years before you have to change the filter. WRONG!!!! I constantly had to clean the sensors to get it to work properly and finally it quit working at all. They were going to replace the unit, but wanted me to mail back the original unit. I did not have a box and wanted to get the replacement so that I could put the unit in that box to return it. Why should I pay $10 or $15 to get a box and packing material to mail it back. They refused to send the new unit until I sent the old unit back. THEY DON’T TRUST YOU!!! I purchased an air cleaner from one of their competitors and it works GREAT. I am now out $99 from the Shark Ninja unit and the unit is in the garbage.

I ordered an air fryer with next-day delivery, which was delivered promptly and initially impressed me.

However, on opening the package it was immediately obvious the item had been previously opened. The internal box seal was broken, the document envelope was ripped with dirty fingerprints on the tape, the protective white bag was dirty and torn, and all internal tape had clearly been opened and re-stuck.

I emailed support and was told they had opened the box to “check the condition” because I’d allegedly had an issue with a previous order. I have never ordered from this company before.

When I phoned customer services, the response was simply: “Is the product OK? If so, what’s the problem?” I explained that receiving an opened, handled item sold as new was unacceptable and requested a replacement.
I was told a replacement would be shipped the next working day and the original collected. The courier collected the item as arranged, but 24 hours later customer services told me the replacement was on hold pending return of the original, despite it already having been collected by their own courier.

Overall, poor communication, misleading explanations, and unacceptable handling of a “new” product.

I’m genuinely saddened and surprised to read such negative reviews.

I recently purchased a Ninja air fryer from Argos and, upon unboxing it, noticed that the heating element in Drawer 1 was making a rattling noise.

I contacted Ninja directly to ask whether this was unusual, and they responded within an hour. They offered me the option to return the item to Argos (providing a reference number to cover a manufacturing fault) or to have the unit replaced.

I chose the replacement option, as returning it to Argos would have resulted only in a refund not exchange. After sending Ninja a copy of my receipt, I received confirmation within two days that a new unit was on its way.

My personal experience has therefore been extremely positive. Having previously purchased both Ninja and Shark products, I’ve always been impressed by their quality—and even more so by their customer service.

The new swirl pints on the Ninja creami with the nozzle are a game changer. No joke, it made vanilla frozen yogurt last night and piped it straight into cones like Dairy Queen. UTurnsed the Soft Serve Frozen Yogurt program, whipped in so much air it felt light but still creamy. The best part is that the cleanup after was literally just rinsing the paddle and tossing everything else in the dishwasher.

I placed an order on November 30, 2025, for the Build Your Own Shark Flexstyle Air Styling & Drying System. At the time of purchase, there was no indication that the product was out of stock or on back order. The company shipped the attachments promptly, but the main styling system has been stuck in “processing” status for over two weeks.

When I contacted customer support on December 15, 2025, I was told the product was on back order and “usually restocked within two weeks.” I explained that it had already been delayed for two weeks, only to be informed that it would not be restocked until the end of December.

This was intended as a Christmas gift, and had the company disclosed the backorder status upfront, I would not have purchased it. To make matters worse, I was never notified of the delay or given an expected delivery date—just a vague “processing” status. When I asked if they could upgrade shipping once restocked, the representative said no.

Overall, this experience reflects poor communication, lack of transparency, and unhelpful customer service. Customers deserve to know when a product is unavailable before placing an order, especially during the holiday season. #sharkninja #poor communication #misleadingconsumers

Just placed an order for an air fryer and accepted the free case of beer yeah right !!! Received an email to cover postage what a scummy move

An awful shopping experience. Like someone mentioned here, I also ordered a Shark Ninja Air fryer, the first was stolen by Evri/ damaged/never turned up. Shark Ninja said they will send a replacement and this was also stolen by Evri/gone missing?! and the tracking evidenced neither items were ever delivered. After contacting customer services multiple times to request a refund/cancellation of the order they keep fobbing me off saying will send to another department?!! I'm here 10 days later, after raising a second formal complaint, with no air fryer, and them holding £170 of my money. An absolute disgrace of a retailer. Avoid like the plague.. What a waste of time and money. Will have to raise a charge back with my credit card now

Absolutely disgusted! Ordered an air purifier, paid in full on debit card, received order confirmation, 5 mins later an email advising my order had been cancelled, no reason given. Told to wait 5-10 business days for my money back. AVOID!

An awful shopping experience. I ordered a Shark Ninja Air Fryer, the first was stolen by Evri. Shark Ninja kindly sent a second, and this was also stolen by Evri, and the tracking evidenced neither items were ever delivered. After contacting customer services twice, I was told I would receive my refund within 1-2 days. I'm here 10 days later, after raising a second formal complaint, with no air fryer, and them holding £152.99 of my money. An absolute disgrace of a retailer. Avoid like the plague.

Run! Bought a ninja foodi XL air fryer (DT201). It died right after our warranty ended. The customer service was actually considerate and sent us a replacement. We received that nearly a year ago and guess what, its doing to the same thing now. So you spend HUNDREDS OF DOLLARS on an oven for it to die within a year RIGHT AFTER the warranty ends. I have a family member that got an air fryer 7+ years ago and its still working. They must be desperate for money so they make their products ready to break. They survive off making their customers keep buying new products. The most they can do is give 30% off. I said why would I even waste my money when your product is just going to die again after a short period of time. This company needs to be shut down.

This team handles Ninja Nl.

Pathetic service and customer care. They gave false information about ninja crisp air fryer and also said that they will refund 10% post i place the order as due to some technical glitch the code wasn’t getting sent to the user account.
Now they dont even respond to emails.

I have several Shark/Ninja products including an air fryer, a kettle, and a vacuum cleaner.

I have major issues with both the vacuum cleaner and the kettle. I first attempted to contact Ninja about the kettle and have been completely fobbed off by them. They want me to take part in a phone call despite me reiterating that I don't need to do that. They are demanding that I take part in troubleshooting exercises which have already been completed. They are completely and utterly ignoring any further requests for help or a replacement if my faulty product.

I'll have to file andhargeback on both the kettle and the vacuum cleaner as they are just so against the idea of providing customer service.

I’m writing this after a painfully disappointing experience with SharkNinja’s customer support regarding my SP100 Series Foodi Air Fryer Oven. The appliance started acting up—its control button stopped working—so I reached out to the “Consumer Experience” team hoping for a quick fix.

What followed was a marathon of frustration:

Generic Apology, No Solution – The first email from Rebecca politely apologized and told me to call a toll‑free number, insisting the issue couldn’t be solved by email. That alone felt dismissive, but I was willing to give them a chance.

Hour‑Long Phone Call, Zero Resolution – I spent over an hour on the phone with a representative, walking through every possible troubleshooting step. Nothing worked. At the end of the call, I was handed two unsatisfying options: pay for a repair myself or accept a 30 % discount on a brand‑new oven. Neither option addressed the fact that the product I already own is defective.

Empty Promises – After the call, I received a follow‑up from John, who again apologized and said they “wish there was more we could do.” He hinted that maybe someday they’d earn back my trust, but offered no concrete remedy. It feels like a polite brush‑off rather than genuine accountability.

Overall, the whole process left me feeling ignored, undervalued, and completely burned out on a brand I once loved. I invested time, patience, and money, only to be handed a half‑hearted discount that doesn’t compensate for the hassle or the broken appliance.

Bottom line: If you’re looking for reliable customer service and a company that stands behind its products, think twice before buying a SharkNinja appliance. My trust in the brand is shattered, and I won’t be purchasing anything else from them. Save yourself the headache and look elsewhere.

I bought the Ninja Foodi MAX 15-in-1 SmartLid Multi Cooker with high expectations, but it has not lasted. After less than a year of occasional family use, the inner pot rim deteriorated badly and the air frying basket’s coating started chipping. This raised concerns about safety and quality. When I contacted Ninja, they refused to take responsibility, saying my retailer was not ‘authorised’, despite the product being genuine. For such an expensive cooker, this is disappointing. Be cautious if you expect durability and proper after-sales support.

I ordered a Ninja air-fryer oven and was promised next day delivery. Nothing arrived and I had to contact them everyday until I got someone to deliver a second Ninja air-fryer as the original order had not arrived after 6 days. I then received 2 items and was informed that I need to take the second one to the post office to return. I have refused to do this and suggested that they collect it.
Staff need further training as some of them contradicted previous staff.

One star is one too many for this completely incompetent sales organisation.
Ordered and paid for an air fryer online.
It did not arrive… checking up released a flurry of useless and meaningless communications- its on its way - couldn’t be delivered to your address so give us a better one - to the latest- couldn’t be delivered as it was never sent as there was no stock!
Avoid this platform like the plague!
If I ever see a refund I will be surprised!

I recently purchased the Shark HEPA Air Purifier 3-in-1 HC450UK and found it didnt work so contacted Shark and they advised me to return the item for a refund. They have since had the item returned to them since the 7th June and have been ignoring all my emails chasing my refund. I would avoid ever ordering anything from Shark unless you want to be robbed. I am still chasing this and my refund with no one responding to me. Shark is the worst service they I have ever had the unpleasantness of dealing with. AVOID THEM AT ALL COSTS! They have the device back and still have my money

Still awaiting my refund for the item I haven’t received…….
I ordered an expensive drinking bottle from Shark (£31.49, order no 101008969391). The package was left outside my house a few days later. When I retrieved the package later that day, I noticed it was open at one end. Unfortunately, there was nothing in the package.
I contacted Shark about this straight away. After a few days, they said ‘it’s been delivered’. They are not willing to help me at all. They just said ‘contact your bank for a refund’. WHY should I have to contact my bank?!
This is disgusting customer service from Shark. I have spent a lot of money on their products, 3 vacuums, 2 air fryers…… and I am treated like this.
I would advise to TOTALLY AVOID THIS COMPANY, because if you contact them, they have no intention to help you. They have my money and they don’t care.
I will now purchase a bottle from another company, whilst I pursue a refund from Shark!
I can also see your generic reply below. Yes, you’ve dealt with it…… you’re refusing to help me!!! Disgusting company. It would seem this is not the first time you have treated customer like this, as you have many similar negative reviews!!
AVOID THIS COMPANY AT ALL COSTS!