SharkNinja Reviews 

STILL AWAITING MY REFUND!!!
Let me remind you…..

AVOID THIS COMPANY!!
TERRIBLE CUSTOMER SERVICE!!
TERRIBLE CUSTOMER SERVICE!! AVOID!!
I ordered an expensive drinking bottle from Shark (£31.49) The package was left outside my house a few days later.
When I retrieved the package later that day, I noticed it was open at one end.
Unfortunately, there was nothing in the package.
I contacted Shark about this straight away. After a few days, they said 'it's been delivered'. They are not willing to help me at all. They just said 'contact your bank for a refund'. WHY should I have to contact my bank?!
This is disgusting customer service from Shark. I have spent a lot of money on their products, 3 vacuums, 2 air fryers...... and I am treated like this.
I would advise to TOTALLY AVOID THIS COMPANY, because if you contact them, they have no intention to help you. They have my money and they don't care.
I will now purchase a bottle from another company, whilst I pursue a refund from Shark!
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TERRIBLE CUSTOMER SERVICE!! AVOID!!
I ordered an expensive drinking bottle from Shark (£31.49) The package was left outside my house a few days later.
When I retrieved the package later that day, I noticed it was open at one end.
Unfortunately, there was nothing in the package.
I contacted Shark about this straight away. After a few days, they said 'it's been delivered'. They are not willing to help me at all. They just said 'contact your bank for a refund'. WHY should I have to contact my bank?!
This is disgusting customer service from Shark. I have spent a lot of money on their products, 3 vacuums, 2 air fryers...... and I am treated like this.
I would advise to TOTALLY AVOID THIS COMPANY, because if you contact them, they have no intention to help you. They have my money and they don't care.
I will now purchase a bottle from another company, whilst I pursue a refund from Shark!

Have been a big fan of Ninja products, having knives, pots and pans, air fryer, woodfire xl, and airfriers for my children so was excited when they launched the Luxe Cafe coffee machine.

Well, it hasn't been great, coffe was so difficult to get right but we finally got there and then bang! It over pressurised the coffee portafilter and it exploded hot coffee granules everywhere. Thinking we'd done something wrong, we cleaned it all up and tried again. Bang, exactly the same thing happened. Contacted their Customer Service team and because it's just outside the 30 day return period, we have to accept a repair.

HOW CAN I TRUST THIS MACHINE AGAIN.

I tried to purchase a Ninja air fryer online , they
took my money and within 30 minutes cancelled my order . I rang customer services they told me that my credit was good but the computer made a wrong call and cancelled my order and then proceeded to say that it may happen again if I try to re order ? They completely refused to do anything to help me , I have never had to deal with such a poor/ineffective customer service network in my life . They simply do not care about customer relations at all .

Great communication
Attentive customer service
Next day replacement parts for shark vac and our air fryer
Can’t fault

I bought the 10-in-1 Air Fryer-Oven last August and it went down 6 months later. I dealt with Carlos Q (or F). and I couldn't have had a better experience! Carlos is simply amazing!!! Professional, kind, courteous, amiable and so helpful. And 1000% customer-dedicated. From answering the phone to solving my problem and guiding me through the process (he is 4000 miles away in Costa Rica), Carlos goes far beyond the job. And He's the reason I will continue to buy Shark-Ninja products! Give Carlos Q/F a pay raise!!!!

I recently bought Ninja Deluxe Black & Copper Double Stack XL 2-Drawer Air Fryer 9.5L SL400UKDBCP, advertised the amazing things you can cook, unfortunately it’s not as advertised, just over priced so I would recommend try another manufacturer with out getting disappointed ☹️

Absolutely diabolical
I ordered an air fryer through their brand direct eBay page

I was sent a juicer

I contacted them 3 times through eBay with no reply

I found their customer service address which prompted a reply through eBay requesting information, I replied within 5 mins at 9am today and 7pm still no reply

They seem more bothered about recovering their juicer than delivery of my actual order

We bought our second air fryer for our holiday home as we were happy with the first one from Ninja. Unfortunately the second one was damaged. We rang the company and they were excellent. They sent out a replacement within 2 days with instructions to put the damaged unit in the box the new one arrived in. They arranged a courier collection for a few days later. It all went smoothly.

What a terrible company to deal with! I ordered a product, paid in full, and was given an estimated delivery time of 7 to 10 working days. After 10 working days with no sign of my order, I sent a follow-up email, which was completely ignored. After 12 working days, I called to inquire about the status of my order. I spoke with a gentleman who seemed willing to help but had no information or update to provide. He promised to look into it and send me an update, but I never heard back.

We are now at 15 working days since I paid in full for my air fryer, and when I called today, the automated answering service told me there are no agents available to take my call. What is going on, guys? How can you be this bad at running a business?

Consider this a warning: I absolutely do not recommend dealing with Ninja.

I had a problem with my Ninja Creami and sent an email with my issue. Unfortunately they couldn’t open the images as I sent them in the wrong format. I called them up and spoke to a wonderful woman called Cammi (sorry I hope I spelt your name right!) who was so kind and explained everything so clearly! She was extremely helpful and an absolute breath of fresh air.

I’m only rating 4 stars, based on the problem with my Ninja Creami itself, but I’d give Cammi way more than 5 stars. Thank you so much!

Fair price for good air fryer , qvc was twice the price , however John Lewis was £88 , straight away instead of qvc £150 , or ninja at £99 ( -10% = £88 )
John Lewis also automatically gives extended guarantee .

I have never had any problems with any of my ninja products, always top quality for me, and defo worth paying that bit extra. I have pans, Dual air fryer, grill/air fryer, soup maker, and never had any problems, I would recommend

An Appalling Experience: Ninja Air Fryer MAX (AF160UK) Review
Dealing with Ninja's customer service has been nothing short of a nightmare. Their service is extremely bad and frustrating, lacking a basic email address for customer support. The absence of a proper complaints procedure adds to the misery, making it clear that they have no interest in addressing customer concerns.

As for the Ninja Air Fryer MAX, the product itself is equally disappointing. The quality is shockingly poor, with an awful residue left after cooking that's incredibly hard to clean. The so-called non-stick basket is a farce; food sticks persistently, making the entire cooking and cleaning process infuriating. To make matters worse, the crisper needed replacing within the first year, highlighting the shoddy construction of this appliance.

The cooking performance is atrocious. Despite being marketed as a versatile 6-in-1 appliance, it fails to cook food evenly. The air fry and roast functions produce inconsistent results, leaving dishes half-burnt and half-raw. The Max Crisp feature is a complete gimmick, offering no significant advantage over a standard oven.

In conclusion, the Ninja Air Fryer MAX is a total waste of money and an absolute headache. Its poor quality, dreadful cooking performance, and abysmal customer service make it a product to avoid at all costs. Save yourself the frustration and steer clear of this disappointing appliance.

The Ninja site offered 10% discount off a sale price of £169 using an on-screen code for AF300UK air fryer. When I went to check out it is impossible to enter the code, there is no field to enter it. I went to Ninja Facebook site to get clarification. I got a reply within minutes informing me in summary that the discount can't be used for all kinds of reasons, meaning Ninja offered a discount on an offer they had no intention of honouring. I didn't purchase even at the sale price. I refuse to do business with any company that treats customers with dishonest contempt

I have been researching the Ninja A400Max air fryer and decided to order with the 10%off for first time buyers.
This proved impossible online with two different codes sent by Sharkninja.

I eventually phoned today and went through the buying process after I had to send a copy of my codes by email to the sales lady to get my 10% off.

All was fine until I had to insert my 3 digit code on my credit card to the online robot.
Despite pressing the 3 keys on the security number of my credit card the robot insisted I had only pressed one digit!
This went on until I was eventually returned to the salesperson.
She advised that I order again without the 10%!off and write for a refund!

She was not at fault and was as baffled as I was.
I think I have dodged a bullet here and will not be buying from this shambles of a company!

I wish I had read the reviews before placing an order with this company. They have said that I failed their payment review, but I have an excellent credit rating and I checked and the payment had been approved by my credit card. I do hope this useless company haven’t damaged it!

I wanted a Ninja Air Fryer for a present which I will now be buying from another source.

I am very upset by the whole experience. Needless to say I will never use this company again neither will I recommend them

On December 5, 2023 I purchased two items from SharkNinja via order #124000146775, a HEPA Nanoseal filter ($89) and an air purifier. Purifier 3-in-one MAX. I did not believe the colour was accurately represented in the online listing and subsequently requested a refund (which was provided for as per the terms on the SharkNinja Canada website).

SharkNinja sent two prepaid Fed Ex labels:

7745 3828 8697
7745 3829 6537

Both are recorded as being delivered and accepted by MROBERT on December 20, 2023 at 9:12AM.

However, to date, only one of the items has been processed for refund (HEPA NANOSEAL; refunded January 23, 2024))

As the returned Purifier 3-in-one MAX has been in the possession of SharkNinja Canada for over 45 days, I am requesting SharkNinja Canada process the return for Purifier 3-in-one MAX ($487.49) without further delay.

Thank you,

Nanci Murdock
Montreal, QC

I'm surprised people are having so many problems with this company, though I do notice most of the bad reviews have to do with the website and customer service rather than the products themselves, and admittedly I have never dealt with either.

As for the products, my Ninja blender, air fryer and Shark robo-vacuum are all beyond terrific. In fact, when I rant about how most companies overpromise and under-deliver these days, I use my Ninja products as the rare exception. Hey, blenders aren't high tech, I know, but my Ninja does what it's supposed to and does it better than anything else I've tried. The layers of blades and the pulse modes really give a great result, whether I'm making frozen drinks or pureeing curries or sauces. My air fryer is handy, easy to use, and SUPER easy to clean. Seriously, I consciously notice every time I'm cleaning it how easy it is. Then there's the vacuum which isn't as head-and-shoulders above the competition but still does what a high-end Roomba will for less money.

So, maybe I would feel differently if I had to get on their website or deal with their service reps, but as a person who buys their products in brick-and-mortar stores and then just uses them, I have nothing but praise.

We bought an air purifier from Shark on 18.06.2023, direct from their site.
A couple of weeks ago our purifier died. I contacted the company last Sunday and after a man used WhatsApp to view that the device was broken, he gave me a reference number. He said that the item was out of stock (untrue, it was discontinued) and that we would have to keep checking for new stock delivery.
I followed up on Thursday 18th January and that is when I saw it was discontinued. The lady on the phone said our claim was being upgraded and we should hear in 48 hours.
Nothing heard.
Don't trust this company
Don't touch them at all.
SHARKNINJA ARE A RIP OFF - AVOID