SharkNinja Reviews 

I ordered a Ninja [Air Fryer] Foodi Dual Zone wire rack for my wife's AF300UK air fryer (which she purchased just last week). For some reason, the online transaction didn't go through, or appear on my Banking App.
Not wanting to waste my 10% discount code, I rang SharkNinja and after a not unreasonable wait (it was Sunday) I got through to a VERY helpful lady named Lucia S (supervisor please note).
She confirmed an order hadn't been placed against my email or postcode, and offered to enter the order manually for me. Something I haven't seen before: I was transferred to another phone number to enter my 3 digit verification code, then passed back to Lucia to complete the order. A very welcome additional security step.
She confirmed I can ring back after the rack has been delivered, give them the ticket number and I will get a 10% refund.
This was not only a very satisfactory outcome but it was also handled by a customer service rep who couldn't have been more helpful.
PS my wife's own 10% discount code also had to be applied in a similar fashion after she forgot to add it at the point of ordering! So two examples of how to treat customers well. Very highly recommended.

Tried to Order a Ninja Food Grill at 1pm on Saturady afternoon on Next Day delivery. Ninja Foodi FlexDrawer Dual Air Fryer 10.4L AF500UK

Sunday afternoon still chasing to see where it is as payment is 'pending'. Their problem but they can't do anything for another 24 hours - then another 24 hours to deliver. Should have purchased through AMAZON. Customer services weren't helpful and told me delivery is 2 days - not what it says on their website!!

Damaged £200 air fry received. With very delayed response and causing a lot inconvenience, very little help offered! Won’t be shopping from them again!!

When their products work they work great when they don't customer service is the worst in the business. They lie to you, mislead you! My story I purchased a HEPA filter from a Club store that's a drive from my home over 100 miles away the filter worked ok for 3-4 days normally I would have just return it but since the store it came from Was so far away, I decided to call Shark about it, Everything seemed ok at first I answered all the questions and was told a replacement would arrive in 3-5 business days! I waited a week and nothing, so I logged into the customer service website to check on the status, it said it was being held pending the return of the old product? I was never told to return or provided with any instructions, so I sent another message they took almost a week to respond with "What email and phone number "was used for the warranty claim? I provided it, a week later they said I no longer need to return it? guess someone messed up, so I wanted another week and nothing send another email they took another 4-5 days to respond now they want a receipt so I send a copy to them. A few days pass nothing, another email sent, 3-4 days later they want me to cut the cord off and take a photo and send it to them so I do, more than a week later nothing, I sent another email again 3-4 days later they say they are out of stock it will be 4-6 weeks till I get a replacement sent. This is going into months now! They had me basically destroy the product making a return impossible to the. Store! my wife has COPD we needed this it wasn't cheap, I just purchased a house don't have a lot of money to throw around right now, if I knew I was going to have this experience and all the delays I would have just returned it and purchased a different filter from someone else. It was working but not correctly the sensors in it were bad so I kept running full speed because it thought the air was not being cleaned. If they would have told me I would loose use of.it for 2 months I would definitely have driven to return it

I ordered a ninja foodi max duel zone AF400uk 9.5L air fryer on 20th December 2023. Got an email that day to say it had been dispatched, DPD delivery tracker said It was never received for delivery. Called customer services today. They said they would have to return my payment as the product has been lost in transit and is now out if stock. The return of the purchase price will take 5-7 days, total joke. With discount I was able to purchase the air fryer for around 90pounds off the retail price. It is now £249 anywhere else. Such bad service and my mother didn't have her Christmas present. Find it hard to believe it was ever dispatched at all.

Help needed with my new knife set
The knives are fantastic and arrived very, very sharp. Great knives and are extremely comfortable to use. Really happy with the knives after searching for many years for a really good set - I think at long last I have found them! The knife block and sharpener I am less convinced about! I tried the knife sharpener for the first time and the knife got stuck! After several attempts to free the knife I eventually succeeded but since then when trying to sharpen the knives the sharpener does not seem effective at all and does not engage properly with the knives - sadly I think its is no longer working. I've tried to go on-line to Ninja to see if I can get a replacement knife block - but in all honesty, doing that on-line is far too difficult - the website seems so user un-friendly and difficult to navigate around. Hence, I've given up!!! It's such a shame, I absolutely love Ninja products and I have bought many items such as air fryers for me and my family, pressure cooker, food processor etc etc - I am a real fan - and in truth this is the first product I've bought that just hasn't felt good that I've needed to exchange. If someone from Ninja reads this and would like to help me exchange the knife block and sharpener I would be extremely grateful!

Despite promises of two day delivery including Saturday and Sunday delivery, I am still waiting delivery 12 days later by Yodel of my Ninja air fryer which I ordered on November 1st from their Black Friday sale. One of the excuses given by Shark Ninja is that the couriers are all busy due to black Friday sales! They both need to sort their service out!

Terrible company, only good for landfill - where is the sustainability policy? Bought an Air Fryer OL750UK and it failed after 21 months with ~Shut lid" error (which I can only presume is a simple sensor issue as lid is closed), seems at the time Ninja only offered a 12 month warranty at the time, refused to look at it, offered me 50% off a new one, I just want to get mine repaired rather than having to throw more into the tip... Shocking policy from a modern company.

Also had an failure of a bowl from a Ninja Mixer, can you buy any spares, if course not.

In todays society, surely in line with working on developing products which use less energy, there should be a requirement to build something to last and have spares freely available to continue using it.

I find the behavious abhorrent and will avoid buying any SharkNinja products in the future because of this.

Omg I ordered a ninja max air fryer form shark ninja off ebay. When I received it I couldn't not believe it. It was dirty and there was scratches all over the item.i was so disappointed I emailed them straight away but it took over 2 days for them to get back to me. They said they would be happy to send me another appliance but I replied it would rather have a refund as if they think sending such a damaged dirty item in the first place .. definitely avoid

Shark ninja customer services are lovely. My air fryer broke down and they quickly agreed to a replacement. Unfortunately this is where my experience took a negative turn. The DPD collection never took place! I called Shark ninja who tried again to arrange this, still no collection. In the end I asked for a return label to send it back myself. I am physically limited,and so my son took the parcel to the post office for me. Via a print shop to get the label. This is all because DPD cannot do the job you pay them to do. You guys are great. Why tarnish your reputation by bring joined with DPD. The turned a 5 star experience in to a nightmare.

Awful customer service, there is no scope to repair items bought. I was happy to pay for the repair of having a new power cable to my air purifier, but they can do nothing to help, and the machine I bought only 2 months ago is now out of stock and not to be replaced warranty is now invalid as I have to take it to a local repair company. Awful after sales support.

Bought the speedi air fryer in June 2023. Still not arrived, refund not processed and customer services ignore my emails and phone calls. Currently in the processing of disputing the transaction through my bank to get my money back. Would never buy from these charlatans again.

OK, so I have a Ninja Airfryer which I love (only gripe is the fryer plate has lost it's non-stickness, but I put that down to not following the washing instructions properly and using metal tongs, forks etc. Despite that, I rate the product and decided to buy a Ninja Speedi.
Now, first things first, it claims to cook in 15 minutes - that is not entirely accurate. Ignore the prep time for ingredients, when you select the Speedi setting, temp & time, the unit goes in to Pre mode (it flashes Pre on the timer- don't check google as you will get a lot of US reviews (& the US Speedi flashes something different on the timer). Pre is when the unit is setting up the pressure to ensure that the 15 minute meal does actually take 15 minutes once the unit begins cooking.
Spoiler alert - it does take 15 minutes to actually cook, but add maybe 8 to 10 minutes of 'pre' time.
That said, once you have put all your ingredients in the unit, you just choose the setting, time & temp, press start and leave it to cook.
There is a handy recipe book, though you might want to play around with some of the measures. I did the colcannon mash & pork meal, but found the mash was way too watery. But, recipes are more of a guide than a gospel - I always modify mine.
I have used the Speedi meal setting and it's brilliant. Not only quick and easy, way less washing up required! There are 9 other settings - I haven't tried them all, but those I have tried have worked excellently. There is a recipe book and cook guide, which could have had a few more recipes, but Google helps no end with different options, temp settings, time etc.,
Overall, I would definitely recommend adding this to your kitchen gadgets. It is well worth it.

Why have they designed their steam mop so it doesn't stand up!! lean it against something and before you turn around it has fallen on the floor, as for the Air fryer dual baskets they KNOW there is a fault and the baskets on not fitting correctly so why don't they sort it out!!

My Ninja Air Fryer Grill stopped working just a month after purchase. The support website was non-functional for several months, preventing me from getting help. When I finally reached out to support, I found them mistrustful and unprofessional. They doubted my claim and required extensive evidence. A replacement was only agreed upon if I covered the shipping costs. Disappointed by the product's durability and the customer service.

I agree with Mustafa review 2nd Feb 23, wrote to CEO Mark Rosenzweig, no acknowledgment or reply re my Ninja air fryer. Notified customer support, then escalation team of a potential fire hazard as the air vent at rear of appliance had melted. As just out of warranty offered 50% reduction on a replacement. No interest shown to investigate the potential fire hazard or any further communication on this issue. It could be another Whirlpool who knows, Ninja not interested. Anyway why would I want a replacement at 50% reduction not knowing if safe to use☹️

Af400 air fryer drawer damaged, no replacement available and hasn’t been for around 5 months for me. Customer support is useless, all I get told is it is out of stock and I should keep checking. Very poor.

I am staggered by the quantity of negative reviews re this company . I have nothing but praise from start to finish. Air fryer Ninja AF400 was very hard to get hold of it was out of stock everywhere i tried ,i somehow happened on this company who appeared to have stock so i purchased on 16th of December late at night i was notified several times that my payment had been recieved that my product had been despatched and was with courier - on the 19th i recieved this hard to get hold of Air fryer ,even the courier company Yodel were top notch keeping me informed at every step . Praise from me for sure ,the product was mint and well packaged . i would use SharkNinja europe again in a flash.

By far the most awkward and worst company I’ve ever come across. Phoned Monday to say my air fryer was playing up, no problem we will collect and get you a replacement as it’s only six months old! I asked numerous times did they have stock now as places are struggling to get them was told each and everytime that, that’s was only an issue back in October/November time and my new one was reserved and it would be with my as soon as they received mine. Then was told if I phoned back with the dpd reference number once it had been collected they would dispatch my reserved one and I would have it within 48-72 hours. Phoned multiple time to see why I’d had no dispatch email to be told they don’t have stock and it’ll be weeks before I receive my new one! What an absolute shambles of a company. I’d definitely avoid at all costs

i ordered a air fryer from them AFTER asking about delivery times, was told if ordered i would receive item in 3-5 days. 8 days later still no fryer. called and cancelled order was told i couldnt due to it was shipping told agent to bad. i hung up and called capital 1 and disputed the charge and i will never do business with these theives