I met the ninja ice cream maker creami through some influencers on Instagram and I immediately fell in love. As soon as there was an opportunity with the sales I wanted to buy it and I must say that i... See more
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Great device full of useful functionalities. The device is really great, it works perfectly. I tried many cooking functions and everything is working fine. The manual is full and easy to use, with... See more
The Ninja air fryer has finally arrived today and it's absolutely fantastic! I'm impressed by how intuitive it is and by how quickly it arrived. I can't wait to try out all of its features. The only s... See more
My shark vacuum was great for a few months but it no longer sucks up much. It leaves a lot behind, even dog hair on the tile floor doesn't get picked up. We bought the vacuum about 18 months ago be... See more
Company replied
4.2
Great
2K reviews
Asks customers to review
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Veloci ed efficenti
October 26, 2026
May use AI-assist with repliesRead more
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Reply from SharkNinja IT
Thank you so much for sharing your experience with us — we really appreciate your feedback! 💙
I love the product
I love the product, it is simple to use and perfect. I would prefer more colour options though.
April 6, 2026
Reply from SharkNinja IT
Thank you so much for your feedback! We’re thrilled you find our product so easy to use. We truly appreciate your suggestion regarding more color options and will definitely share it with our team.
Terrible experience Terrible grill
Terrible experience Terrible grill! Honestly worst experience ever! And don't get me started with the refund! It takes forever! Why? So disappointing
May 21, 2026
Unprompted review
I should give it a zero because it never arrived...
I should give it a zero because the food processor never arrived. They use a completely inadequate shipping service: the courier lost the package—it was probably shipped in its box so it would be clearly visible, thanks a lot... and I, who had paid for it, am left with nothing but bitterness and the loss of my money. Customer service doesn’t even respond to PayPal messages. A full-blown organized scam. Ugh, I’ll have to take legal action, which will cost me even more money.
P.S. Update: After two days of emails, phone calls, and “visits” to the courier, the package turned up and I finally got what I paid for. However, the negative review stands because you did nothing to verify or resolve the issue; I’m the one who wasted time, money, and patience... Only now that you see the review do you respond with a copy-paste form to chat with your useless and incompetent bot.
April 22, 2026
Reply from SharkNinja IT
Hello Emanuele,
Thank you for taking the time to leave a review.
We are truly sorry for the frustration and concern caused by the delivery issues, and we fully understand how upsetting it can be to believe an order has been lost after payment has been made.
We would like to clarify that, following our internal verification, the order appears to have been withdrawn on April 22, two days after it was placed. This aligns with the subsequent update you shared confirming that the package was eventually located and delivered.
That said, we sincerely regret the stress, time, and effort you had to invest during this process. While the shipment was handled by the courier, we acknowledge that the overall experience did not meet the level of support you expected, and we apologize if our response time contributed to your dissatisfaction.
Our goal is always to support our customers and provide clarity and help when issues arise.
Best regards,
Ninja Kitchen IT
Don’t buy their products
Don’t buy their products! Product rubbish and customer service appalling. Bought a Sharkninja steam mop in February, a month later the pads stopped spinning and randomly it stopped steaming intermittently. I contacted customer service who advised I need to send a video of the issues. As it was intermittent it was about another 3 weeks before the pads stopped spinning and the steam randomly stopped. Luckily I managed to get it on video.
I sent the video to which they responded they would replace the mop IF I sent a photo of the mop with the cord cut. I have three dogs and a very large area that needs mopping, it could take a couple of weeks before I received a new mop so I advised them I would send them a picture of the cord cut once I had received my new mop. They refused. Bearing in mind this is a two month old mop which I first reported issues with only a month after purchase this is ridiculous. I have contacted ACCC who will hopefully get a better result than I did.
April 21, 2026
Unprompted review
Reply from SharkNinja IT
Hello Pia,
Thank you for sharing your experience with us.
We’re sorry to hear about the issues you encountered with your steam mop and understand how frustrating it is when a product does not perform as expected, especially so soon after purchase.
We appreciate the time you took to contact our customer service team and to provide a video of the intermittent fault. Requesting visual evidence allows us to correctly assess the issue and offer the most appropriate resolution.
Regarding the replacement process, we would like to clarify that requesting a photo of the power cord cut is a standard safety and warranty procedure. This step is required to ensure the faulty unit is rendered unusable before a replacement is issued, preventing potential safety risks .
We understand that this can be inconvenient, particularly when a replacement delivery is pending, and we regret the disruption this caused you.
We are sorry if the experience did not meet your expectations and if our policies were frustrating in your circumstances. Your feedback has been noted and is important to us as we continually review our processes to improve customer experience.
Kind regards,
Shark Home IT
The package arrived fast and easy and…
The package arrived fast and easy and also the price was good too
April 8, 2026
Good choise
Good, fast shopping, beautiful e Easy to use.
It makes wonderful Ice cream and dessert.
March 24, 2026
Very good experience
The shipment was very fast. The item has good manufacturing and high quality in processing food. The packaging is also good.
February 28, 2026
I had a Truly serious, available and professionalproblem with the main unit of…
I had a problem with the main unit of my ice cream maker under warranty, and they replaced it quickly and free of charge. Their professionalism and availability were exceptional.
February 26, 2026
Absolutely woeful customer service.
Absolutely woeful customer service.
Almost 3 weeks since order and multiple follow ups with them that have now turned into formal complaints...and still nothing. Just obfuscation.
My item has apparently sat in the warehouse since purchase. They use aramex as courier, well known as the worst in the industry.
When you dont get delivery and try to have it rectified, you just get told "we can't do anything, aramex won't respond to us".
Absolutely pathetic.
And as for the lies in their response below, their customer service have confirmed on multiple occasions that aramex have the item...but won't respond to them. The tracking provided also shows the item sitting in an aramex warehouse for weeks. Their lies confirm they should not be dealt with. Save your money and buy anything but a shark.
February 20, 2026
Unprompted review
Reply from SharkNinja IT
Hello Michael,
Thank you for taking the time to leave us a review.
We're sincerely sorry to hear about your experience and we understand how frustrating it can be to wait so long without updates.
We'd like to clarify that we do not use Aramex as a courier for our shipments.
To be able to fully verify what happened, we need to know if the order was placed through one of our official websites.
If the purchase was made through our channels, we're more than happy to immediately check the status of your order and provide you with direct support.
Therefore, you can contact us directly at 800 035863, monday to friday, 9:00 o 17:00 , or via the following link:
https://support.sharkclean.it/hc/it/articles/360021333999-Informazioni-sui-contatti
Best regards,
Shark Clean IT
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