Sharktv Reviews 115

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and helpful responses from support when issues arise, often leading to fast resolutions. People frequently mention the variety of service options and the stability of the connection, with minimal buffering. The staff is often described as knowledgeable and courteous, providing excellent customer service. However, some people were dissatisfied with the customer service, reporting slow or non-existent responses and a lack of effective solutions. A few other people also felt that the user experience could be frustrating, citing issues like an un-updated Electronic Program Guide (EPG) and unexpected charges for support. There were also mentions of rude staff and inconsistent service quality.

What people talk about most

Service

Consumers find service to be ambiguous. Many reviewers praise the service as excellent, stable, and reliable,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report negative experiences,... See more

Response time

Reviewers highlight ambiguous aspects of response time. While many customers praise the quick responses from... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers, for example, found the program... See more

Staff

Clients share ambiguous opinions on staff. While some reviewers praise the support staff for being very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been with SharkTV for over a year and for the most part it’s pretty good, I have had a few hiccups here and there, most of which were solved fairly quickly and easily. I have tested ou... See more

Rated 5 out of 5 stars

Great service. Very reliable. EPG for most part very accurate and up to date. Offer variety of services . Also very responsive during temporary tech issues. Have tried various services, all have... See more

Rated 5 out of 5 stars

SharkTV has been great. On the rare occasion when there has been an issue, support has been very good. Response is quick and they keep you informed if there are any servers that are experiencing pro... See more

Rated 5 out of 5 stars

Great stable connection. Support responds within 24 hours. Left another provider due to poor connections, lack of timely support and channel selections. Happy I made the switch. Recommend


Company details

  1. TV store

Written by the company

SharkTv.ca is your one stop Canadian IPTV store. We provide iptv services for all type of devices such as Amazon firestick, smart tv, android boxes, mag box, buzztv, apple tv, smarters pro iptv app, tivimate app, STB emu APK and all other IPTV apps and devices.


Contact info

3.2

Average

TrustScore 3 out of 5

115 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve had a great experA Seamless and Entertaining Streaming Experience!ience with…

I’ve had a great experience with service this company has provided! Their content selection is diverse, with top-quality movies, TV shows, and exclusives. The streaming is smooth, with minimal buffering, even in high resolution.

What sets them apart is their user-friendly interface and smart recommendations, making it easy to find new favorites.

Customer support is quick and responsive, and frequent content updates keep things fresh. Overall, this company delivers an excellent streaming experience, making it my go-to platform for entertainment!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Account issue

Had a misunderstanding about what package I was on and had to have them reset my account to gain access again. They took care of it for me quite quickly.

February 22, 2025
Unprompted review
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Reply from Sharktv

Thank you so much for taking the time to leave us your feedback.

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Rated 5 out of 5 stars

Great services

Great services, doesn’t lag too much like all the other ones do, fast an easy customer support as well! Definitely recommend

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Sharktv.ca is the best service provider…

Sharktv.ca is the best service provider when it comes to iptv and also their customer service and products are great whenever I have an issue I can always rely on them to come to the rescue and I definitely recommend them

February 20, 2025
Unprompted review
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Reply from Sharktv

Thank you so much Romell for taking your precious time to leave us a review. We truly appreciate your feedback and always looking to improve our services to keep our customers happy and loyal.

Rated 4 out of 5 stars

Best IPTV service provider

I have been with Sharktv for over a year and a half and it's the best iptv provider I've had and I've been doing this for over 10 years. I have both the Super 4K and Zeal (for the Canada IPTV app) which are 2 different packages. I have 2 because sometimes you need a backup because if you have been using iptv as long as I have, you know that iptv can have issues because it's not perfect and you need to be patient. There are a lot of iptv services out there that are completely junk and what I love about Sharktv is that they have developed their own servers that come with each package and I have never found anyone else that does that. If you have a good service like Sharktv, you need to have a good android box and a strong internet service. I haven't found a better iptv service than Sharktv and I like that they're based in Canada.

February 19, 2025
Unprompted review
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Reply from Sharktv

Hello Bruce, Thank you so much for taking the time for this beautiful review and being our loyal customer for over a year. Just a small correction that we have developed our own iptv apps not servers. The servers we sell are third party servers that are only sold by Sharktv.

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Rated 5 out of 5 stars

Great IPTV & Great Service.

Great IPTV & Great Service.
I bought the 3months Fire IPTV package. Installation was so easy. Very good connection. Customer service was so helpful. They added some Channels I requested within 24 hours. I am so happy to find Sharktv.

February 17, 2025
Unprompted review
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Reply from Sharktv

Hello Houssam, thank you so much for taking the time to write your experience with us. We appreciate you.

Rated 5 out of 5 stars

Quality product

I got great customer service and it works great even though my internet is garbage. I always get the help I need

February 17, 2025
Unprompted review
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Reply from Sharktv

Hey thank you very much for taking the time to leave us a review. We are always happy to take care of our loyal customers that understand how IPTV works and not blame us for all their problems.

Rated 1 out of 5 stars

I only bought a month because been…

I only bought a month because been burned before. First day of order there were red flags. When I had problems kept asking same questions what is your mac. Address you already have it that's why we are here. Takes days to get reply from them . Paid early for my renewal which expired 2 days later when I inquired as to why they tell me it's my email provider. How do they have access to you charging customers then not providing service although that IS a new one I haven't heard . These guys will have no problem taking your money then not providing service. Blaming it on your internet provider . As to why they took tour money and never provided service ....OH refunds? Forget it. #wearethieves. Update.....I have sent several emails . It has nothing to do with fights getting blocked . It's about my subscription expiring 4 days after I pay you. Again o reiterate ....THIEVES
IM donr sending you eemais and texts . Cheers lesson learned

February 13, 2025
Unprompted review
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Reply from Sharktv

Tony I agree that sometimes we may get busy and not answer on time but we do our best to help all our customers. You are welcome to come to our live chat and I will take care of you. Please remember that it's correct that some internet providers block iptv during sport games, you may not be aware of this. For the refund yes we have zero refund policy it's written on our privacy policy on our website. You have check marked to that at checkout so I'm sure you have read that before placing an order and paying for it. Our business is straight up. We have many happy customers that don't bother writing a review or else we would have 100s of 5 Star reviews. Please send us an email with your order number and the issue you have so we can take care of this.

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Rated 1 out of 5 stars

It doesn't work.

Signed up for a month and it hasn't worked once. Terrible customer service that responds once a day, with useless repetitive recommendations. Save your time and money, look elsewhere.

I installed the app. I asked for a link from you to ensure I was using the correct version. You didn't offer that. You would give a single incomplete 5 word sentence as your instructions, which were obvious and unhelpful, like "Give us t He Mac adress" .

You responded to this post, but not my email asking for a refund or another subscription of equal price. If you had been helpful, I would've changed the score.

February 7, 2025
Unprompted review
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Reply from Sharktv

Hello, all our 5 star reviews are not fake. It doesn't work because you are not educated enough to install an app. Even after spending an hour with you over the chat you still came to leave a one star review. It's not our fault. Like we always tell our customers if you don't know how to install an app save your money and our time and don't buy from us.

Rated 1 out of 5 stars

I’m a current customer

I’m a current customer, I only purchased 3 months (thank god) because it’s terrible! The customer service has to be the worst I’ve ever encountered. Havent even gotten to watch anything yet cause I’ve been so frustrated. DO NOT BUY

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible!!!

Customer service is horrible! I've waited three days for someone to help me and then finally get a half answer and ignored again! I bought a three month subscription to try it out only to be not able to use it after a week, was told I needed a vpn which then I couldn't access anything at all!

December 21, 2024
Unprompted review
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Reply from Sharktv

That's correct Tina, Canadian internet providers block Fire IPTV servers during sports games. It's clearly written on our website to not buy Fire package if you don't have a VPN and buy our other packages that don't require a VPN but guess what most people go straight away for Cheapest package possible and expect it to work like the most expensive package.

Rated 5 out of 5 stars

Very Happy.

I can honestly say that this provider is top notch! They actually do care about their customers. I raised an issue in had and it was fixed on phone call. I would highly recommend.

December 7, 2024
Unprompted review
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Reply from Sharktv

Thank you Karl, as I told you on the phone we are super busy but we do take care of our customers and the issues. Now sometimes customers can't not follow directions or install apps. In that case we are not to blame because they can't even follow the first step which is installing apps. Anyhow thank you for taking the time to write a review and hope to keep you as one of our loyal customers.

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Rated 1 out of 5 stars

Don't do it!

Absolute crap, don't waste your money. Not enough time to list what is wrong with this company & it's services

December 3, 2024
Unprompted review
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Reply from Sharktv

What is your order number and what is the problem wih your IPTV ?

Rated 5 out of 5 stars

Best customer support

I'm a customer of sharktv for over 2 years. I got the iptv subscription for my parents to watch Portuguese channels and soccer stations. I have nothing bad to say about them. Since then I have sent them 4 or 5 of my family friends as well. We have bought a box from them and we all have the super 4k package.

November 19, 2024
Unprompted review

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