Shark Vacuum UK Reviews 

I had purchased the expert pet Cleaner from shark. The box was open inside and out the internal box looks like it had been opened at least two times on the phone to customer service and the Hoover looks like it had been taken out of the box and used across the floor as it was very dirty underneath and the wheels were scuffed. Was offered a 10% discount which I refused as I feel that that’s a poor offer for a dirty Machine. The customer service representative told me to take it back to the post office with a label which I refused as I told them it’s my petrol. I’m using can they collect? He told me he was going to charge me £15. I finally got them to collect eventually and refused a replacement as I feel the customer service wasn’t great
I have many other shark/ninja products( have been told it’s an addiction ) including the slushie;shark Hoover; ninja stack; Ninja knives;Ninja saucepans; Ninja blender; Ninja thirsti; shark air purifier/ heater and shark handheld Hoover. I’ve never had any issues before with customer service or any of my products. So was very disappointed this time about the carpet cleaner Cleaner issue.

I have this vacuum cleaner for a little while and to be honest rarely use it for these reasons
1) it is top heavy and uncomfortable to use after a short while.
2) the brush head constantly lift you have to put it back down with you feet throughout usage.
3) it's suck ability is next to useless I would be better of using a straw.
4) the motor gets increasingly hot and this blows onto your hand which is a sweaty experience in use.
5) the green light indicating the drive is running constantly goes to red meaning you have to switch it off then on again.
6) ridiculously difficult to store.
The model is a HZ500UKT avoid this model it's a pile of rubbish I'm going to get a VAX as soon as possible.

The two issues is being told the replacement head i needed should be back in stock in 2 weeks but after 4 weeks I was told that there was another model head that fits and works with my vacuum that I could have purchased 4 weeks earlier!!!

The second issue is the soft roller pictured on the web page and a major part of the head is not included.

I’m the owner of a Shark Duoclean Powerfin cleaner.
I have become very dissatisfied with it continually getting blocked up in the flexible tube. It requires stripped and cleaned almost after every use.
Is there something that can be done to eliminate this problem.
James McRae.

Wish I had not bought this - irritating and annoying to use - cant get the handle to go from straight to angled - faulty maybe? Nightmare waste of money.

Had issues with the floor attachment on my rather expensive £550 IP3251UKT. Phoned customer service and was told they'd replace the whole vacuum cleaner with a brand new one.

Waited a week for replacement, and they'd sent the wrong item; a £170 cheap corded vacuum cleaner. Immediately took photos f everything before phoning them. I sent all the photos over via email whilst on the phone - box, untampered postage label where even the creases of the label lined up wholly with the creases in the postage box, serial numbers, carton numbers, etc blah blah. They said I'd have to send that back and wait 3-5 days once they've received it to receive my item.

Fair enough in a sense maybe, it'd protect them against fraud. But I sent them absolutely everything, they'd know whether that carton, serial number, etc was presently used in fulfilment - and the shipping boxes and delivery photos would evidently be different sizes/dimensions. I evidenced everything for them. I run my own business and we have cameras covering our fulfilment area - they 1000% would too.

I decided to comment on Facebook (they delete/hide people's comments when they have concerns) and they came back with the spiel "we'll definitely find a solution" before inboxing me suggesting they wouldn't.

I decided to cite Section 19 Consumer Rights Act and how their policy doesn't override it, and their response was that "this is our procedure for all our customers, and we cannot bend it" - implying their procedure isn't in line with regulations. But I'm supposed to bend over taking this to a shop ten minutes down the road, when I suggested a return on delivery could be an option (something I've seen them do for others).

Wholly disappointed at this service. First time I've ever had an issue with a Shark or Ninja product, but I won't be buying another of their products. When all is said and done, I'll have been without a vacuum cleaner for over two weeks - second week entirely owing to their own fulfilment error which they'd well know.

Fabulous customer service...which is the reason I buy shark. It is not what goes wrong that matters...it is how it is resolved. My vacuum motor failed. Quick phone liaison and the new parts were delivered within 24 hours. Many thanks Shark. Excellent job

Absolute waste of money. It doesn't do it's basic function of hoovering. It's a disgusting process to empty the dust and even after emptying and removing hair wrapped around, it still doesn't hoover anything up bigger than dust. The only thing going for it is it is lighter than my Henry....but what does that matter if it doesn't actually hoover.

18 months ago I spent almost 300 euro on a Stratos Cordless Stick Vacuum Cleaner with "Anti Hair-Wrap Powerfins Technology and Flexology with Pet Brush" and, after endless problems with it , the motor seems to now have burnt out. I can't get a refund or replacement as it's out of warranty. At that price I expected it to last for years. It barley got to 1.5. Absolutely shocking. Should have returned it from the start as the "anti hair -wrap" thing always got jammed and made the vacuum useless so I had to remove it. Don't buy. Junk

I am someone who only writes a review when they have had a negative experience, however sharks customer service is unbelievably good and therefore I feel compelled to leave a 5 star review for this company!

Friendly service who want to sort out your issue and I totally love shark products which I feel are incredibly good value for money.

I have bored everyone with my constant recommendations for a hoover!!!

I don’t know how anyone can give less than 5 stars for this company!
Every single time without fail I have received the most incredible service!! So helpful and always get whatever issue sorted immediately!
Fabulous items and 10/10 customer service!! Have a lifelong customer here! ☺️

Just bought a cordless Shark vacuum and I am very disappointed. It’s feels cheap and tacky for the money, doesn’t do a very good job. I will NEVER buy another Shark again!!! I definitely wouldn’t recommend anyone buying one! I usually buy Dyson and will definitely go back to them in future.

After contacting Shark help line regarding excess water left behind on the floor when using my Steam Pick up SD200UK, I was referred to Ask-Crew, who could not help and suggested I contact Shark direct. They in turn referred me back to Ask Crewe, I concluded they are using AI for their response. Phoned directly and was put through to a lady who was no help and then said she could not find my registration (I have been told this before although filled in twice on line) and came to the conclusion that this is how they treat customers. I have 4 shark products, but will not be purchasing any future items

Rang to report lack of suction on Stratos vacuum, very helpful guidance. Sent new part that arrived the next day and fixed the problem. Can't ask for more than that. This brand was recommended to me by a friend, and I will definitely do the same.

I have had a faulty shark flexstyle so…
I have had a faulty shark flexstyle so sent it back 2 weeks ago and did not hear anything from shark within the first week once DPD said it had arrived. Called them 3 time where they said they had escalated to the correct team three times and waited the time. No email came when they said each time it would take 24-48 hours each time. By this point I have no shark flexstyle tool still and has not been escalated. Really really disappointed.

Reply from Shark Clean UK
14 Oct 2025
Hi Katie,

We're really sorry for the delay and the lack of communication you've experienced; we understand how frustrating this must be. Your return should have been processed more promptly, and we appreciate you reaching out.
Please allow a little more time.

Kind regards,
Shark Beauty UK

after this response I still have not been contacted by the team a week and a half after this review. Under UK law it should be replaced within 7 days

Bought cordless hover two years ago , hardly ever used it , gave it to our son and it blow up after about 1 month , what a load off crap , never again .

I’ve had two now great to start of with then something
In the cheap and nasty plastic breaks and you can’t replace because they are out of stock.
Will not be purchasing one ever again as they are way overpriced for the length of time that they last .

Great item but don’t make a mistake! I realised after about an hour that I’d ordered the wrong item, phoned Customer Service who told me that I couldn’t cancel, despite the fact that the order hadn’t been processed. I tried to explain but had the call disconnected. I then had to wait for the order to be delivered then contact them again to ask for a return label. I was then supposed to take it to the post office, no mean feat on your own! Then had to wait about 10 days for a refund. Really unhelpful and totally unnecessary. I do love the products but Customer service let them down,

I have a Shark NV602UK The drive belt needs replacing. Shark do not sell the small drive belt separately. I have to re-purchase the whole motor part of the machine at 70.00 to replace a small rubber ring. Null points for sustainability. Rubbish would not purchase again

Shark vacuum cleaner..
paid £200 for a cleaner that on first use was playing up .. flashing lights & strange sound.
Returned item 12 days ago.
On chasing it up. It still hasn’t been attended to..
it’s been received by Shark . without an offer of a replacement
Or any refund. - So without a cleaner for over 2 weeks.. this is shoddy service from a high price company .