While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.9

Average

TrustScore 3 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

never received my delivery

never received my delivery. placed an order on monday. delivery was supposed to be a day later. Messaged them they said it was a day delayed...so far its now Friday and no sight of my delivery.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

4th order made to shayona fresh (Says)…

Another made to shayona fresh (Says) frozen foods well packed no issues no damage foods sealed well came quick 2 days very happy with order but good is nice when fried or airfryer quality is excellent thank JSN 🙏🏼 😃 😊

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered fresh guava

Ordered fresh guava, cornmeal flour and 2 different snacks. Arrived quickly and well packaged. Snacks are delicious, cornmeal has a use by date of Jan 2027 so good, long shelf life and the guava are fresh and smelling amazing. Will definitely be ordering again.

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered several varieties of 'crisps'…

Ordered several varieties of 'crisps' from this company and must say in all honesty, NONE of the crisps were pleasant......They had a soft chewy weird texture and flavour.....The peanut brittle was edible, but not fresh tasting as it wasn't crunchy.....Kept the brittle and threw ALL the crisps away, so out of pocket .... Will absolutely not be purchasing from Shayona again....

April 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Feeling cheated at Shayona Wembley

Brought an item from Shayona Wembley today, when the item was scanned,the computer showed GBP 1.99 per piece, the Shayona website online showed GBP 1.99 per piece. However the smart gentleman at the counter initially increased the price to GBP 2.20 per piece and finally decided to sell at GBP 2.29 per piece.

For 10 pieces, I paid GBP 22.90 instead of GBP 19.90.

Feeling cheated for my money as well as the rude behavior whereby after making the payment, when asked about the price difference online, the person at counter said to return the item and go and purchase it online.

Please DO NOT VISIT this store. It's not worth it.

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience

Poor experience, complete liars sent me wrong order and now telling lies that the correct order has been sent !still awaiting the items
I would not buy from them again
Very poor customer service and only can contact them through a form

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Came across website while searching for…

Came across website while searching for Indian groceries online. The website easy to use and navigate. The prices are competitive with other retail shops and not over inflated like they are on other websites. Good range love the selection no onion and garlic choices. The delivery was quick and really well packaged. Will certainly use again. Thanks Shayona UK.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

“I was very impressed with the quality…

“I was very impressed with the quality of the products I received. It was exactly what I was hoping for.” “The customer service at this company is excellent. I would recommend them to everyone.
Thank you for your superb service.
Nina from Harrow.

August 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

impressed

My first experience of this company and I am impressed. They sorted out a delivery problem within minutes (DHL running late and missing me out). The mangoes I ordered were in perfect condition, unlike three orders I placed with another online supplier.
Customer service excellent

July 4, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look