SHD Medical Reviews 

286
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the medical items provided are of exceptional quality, highly affordable, and budget-friendly. People frequently appreciate the exceptionally swift delivery, secure packaging, and wonderfully smooth ordering process from start to finish. Buyers also note that customer support handles various inquiries professionally and quickly whenever assistance is required. However, some customers also noted experiencing troublesome issues with missing items, unexpected delivery delays, or receiving incorrect products. A few reviewers expressed frustration when packages failed to arrive altogether or when their online orders arrived incomplete.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast and discreet... See more

Product

Customers consistently note positive experiences with product, highlighting great prices, a huge selection,... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the simple website, great value,... See more

Service

Users describe positive interactions with service, highlighting brilliant experiences, swift delivery, and... See more

Price

Clients share deep satisfaction regarding the price, noting that products are reasonably priced and among the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect. It was big and great experience. Because of some stupid automatic filling,my address was totally messed and not delivered. Only because wrong address. SHD perfectly responded to my email an... See more

Rated 5 out of 5 stars

I’ve now used SDH Medical for a second time and have been very impressed on both occasions. They consistently offer some of the cheapest prices I’ve found, and the whole ordering process runs smoo... See more

Rated 5 out of 5 stars

Great company, selling quality products at very reasonable prices. Was super quick delivery, there was a matter that needed to be addressed (on my end) and they did so quickly and professionally.

Rated 5 out of 5 stars

One of the best online medical suppliers i have used. Im so impressed with the products i buy, that i keep coming back for more. Top quality syringes and needles i havent had any issues with anything.... See more


Company details

  1. Online Marketplace

Written by the company

SHD Medical is a supplier of medical products including condoms, lube, disposable syringes and needles. Fast, discreet and free delivery on all orders. SHD Medical is a small Limited company based in Plymouth. We started the business back in 2013 on a part time basis and as the business and our interest in the field grew, it was quickly decided this was what we wanted to do, i.e supply quality products at the cheapest possible prices. In 2014 we became a Limited Company After studying the medical supply market, we noticed that the market was flooded with inferior quality products such as non medical grade syringes and gloves. We decided that this was what we wanted to concentrate on seeking out, and stocking the best products in each area, and working with the manufacturers to get these prices as low as possible for the customer. Our key success has been the relationships built up with customers, helping them find the right product at the right price.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

286 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(286)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great item description and arrived…

Great item description and arrived pretty fast.

Overall happy with this purchase.

July 31, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you for your kind review. We are glad to hear you're happy with your purchase :-)

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Rated 1 out of 5 stars

SHD Medical may be a scam

I ordered 100 hypodermic syringes from SHD Medical on 19/07/24 which were supposed to be delivered on 29/07/24. They never came. I made many phone calls to the company but phone was never answered. Email sent to the company was also unanswered.
I suspect this company is a scam. Prospective customers please beware!

August 9, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you for your review,
I can assure you we are NOT a scam company. Our many positive reviews prove this.
We have checked our emails and we have had no communication from you. Please email us at shdmedical@outlook.com as your Royal Mail tracking shows that they have attempted delivery but you were not home and have not collected it.
Thanks
SHD

Rated 5 out of 5 stars

Used this company numerous times

Used this company numerous times . Never anything but correct and prompt .

August 8, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you so much for your positive review, it is very much appreciated :-)

Rated 1 out of 5 stars

Never received

Never received

August 6, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

If you could email shdmedical@outlook.com so we can locate your tracking that would be appreciated
Thanks
SHD

Rated 5 out of 5 stars

Five star

Prompt, on time and excellent quality.

July 17, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you very much for taking the time to leave us a positive review :-)

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Rated 1 out of 5 stars

My package didn’t arrive

My package didn’t arrive, I’ve had no refund, I’ve fell ill with health reasons as there’s no pharmacy where I am to get what I need, I’ve not had a refund, I made my order almost 2 weeks ago, this place is a joke, don’t order anyone or you’ll get robbed

July 12, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you for your review.
We emailed you on the day your ordered as you had not put your delivery address down, only the street name and postcode you had provided. Royal Mail need a house number or name to be able to deliver.
We then emailed you a second time in response to you asking where your order was.
A full refund has been issued to you as we did not hear back. All we received from you was a threatening email and have now had to block you from messaging us further.
The transaction is complete our end as the refund has been issued to you.
To stop this happening to you in the future, you may want to check your email settings to ensure you receive emails
Many thanks
SHD Medical

Rated 5 out of 5 stars

Packed securely

Packed securely, and delivered quickly. Recommended

July 12, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you for your positive review, very much appreciated :-)

Rated 5 out of 5 stars

Very professional

Very professional. Orders picked and dispatched promptly at a good price. Would definitely recommend

July 20, 2024
Unprompted review
SHD Medical logo

Reply from SHD Medical

Thank you for taking the time to leave us a review. We do try to dispatch as quick as we can and keep our prices as low as possible :-)

Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service, my parcel was not delivered, despite the royal mail giving a time and date they say it was delivered on, I checked my CCTV and no delivery was made on that date and time, contacted your service people and told them this and they told me to try and find It, and chase the royal mail to see if they can find it, I did this to no avail, I now have nothing, no refund or goods, I will never use your company again.

June 24, 2024
Unprompted review
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Rated 2 out of 5 stars

Pins too small

Easy to buy, delivery fine.
But, the pins were 1ml which aren't what I need and they weren't 1ml in the image perhaps I missed it in the wording.

May 29, 2024
Unprompted review
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Rated 1 out of 5 stars

The main reason I purchased from and will never again SHD…

The main reason I purchased from SHD medical was because of the “discrete packaging”… it did not come in discrete packaging as stated “brown padded bag” when it actually came in a thin plastic bag. I ordered it to work luckily I was there to handle the package otherwise it would’ve cost me my job as my boss has dealt with this sort of stuff before.
Thanks
Won’t be buying again
F U

May 2, 2024
Unprompted review

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