While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I cannot praise this company highly enough. I ordered from them but my jewellery failed to arrive after the due date had passed. When I contacted them on the phone, they were so kind and helpful and immediately offered to send me a replacement, no quibble. It arrived within two days. Such lovely people and the necklace is beautiful! Thank you so much.
Item needed quickly for daughter's wedding. Was ordered, sent and received by date required within 2 working days.
I accidentally broke the pin and lost it along with the butterfly from my earing. I contacted Sheila Fleet and they asked me to post it to them. It was repaired promptly and returned to me. Excellent service done with care.
Beautiful jewellery from Orkney but also fantastic customer service. I had reason to contact them recently with an issue and they went above and beyond my expectations and very speedily too. Will definitely be buying again!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
