Shell Energy for Home Customers 

Jill was clearly spoken, and she listened to my queries. Then she answered those queries in a logical manner and ensured I understood what she was explaining. She provided good advice on things that I could try myself to improve the quality of sound on our landline.

I would like to thank Lydia for real personal service received. There was lots of empathy and very much a positive attitude to helping me during my house move. I had emailed in to explain a situation and was able to be treated as an individual and valid customer. I definitely would recommend Shell broadband to others it’s been a great experience.

I called to talk about renewing my broad contract with you today and was lucky to speak to Mindo.She was so helpfull,pleasant,professional and just so nice.You are really lucky to have such a lovly pereon working for you.

Simran was extremely attentive, listened to all my technical issues and was knowledgeable. There was no need to repeat anything, she was extremely efficient, called me back as promised, was patient throughout the call. Clear and concise when explaining next steps and would definitely like to praise Simran for her customer service skill. Well done as it’s very difficult to find great service these days. You didn’t speak over me, pace was perfect and was a pleasure speaking to you. You deserve the credit and your calls should be listened to as an example for training purposes on what a great call looks like! Thank you for the additional help you gave me with resolving the problem.

Amazing Jill really helped and fixed the issue

Agreed to switch to shell energy when I bought a new PC at currys . Was given a date for new router 18 days later
On the day no one arrived . BT have now stopped my broadband. No internet for my kids to do homework. Really frustrating. Wish I had never switched .

Mikhail. H was the gentleman I spoke to, he was very professional, understanding and explained everything so I could understand easily, truly a nice person to have on your team.

Am amazing customer care
All customer care at the time of my different calls are calm, efficient, polite.

Very efficient and well communicative, precise and concise.

I really felt comfortable to speak to them explaining my concerns.

This is a 5 star customer service from the team.
Very well impressed with all their effort and patience.

The customer services stayed on the phone to enable me explain that my enquiry had been resolved.

This adjectives has encouraged me to share my experiences with friends and family so they can also change their internet service provider to Shell

Thank you for your support.

Thank you very much Shell Energy/ Octopus for an excellent 10/10 service.
Found the operator Davin P courteous, professional and provided clear advice about my problems with the new router and landline. Taking his advice the problem was resolved. later he gave me a call back to ensure the matter has been sorted, which it had been. Well done from a satisfied customer

Great guy sorted everything so prompt amazing thanks

Very helpful young lady who sorted my problem and helped me make a payment and sent me the details by email so I can set up future payments. She guided me through the call and was exceptionally patient. Thank you😊

So went with this company in Feb to be later cut off wifi after 2 weeks to be told robotic error still 2 weeks later and dead line for my courses today gets a email final bill 24 99 for 10 days of WiFi rings them to explain for a horrible employer to cut me off after been on hold don't choose these as provider very bad staff and poor service

Kenan H was very professional in resolving my issue re broadband and telephone loss of service, he listened to my complaint and was very apologetic and concerned that my service loss could have lead to a medical issue as i have many health problem's and rely on my phone working at all times, he compensated me accordingly and made sure i was fully satisfied, i would also like to thank other staff members Robert, mohammed and Gahga for their help over the past few days in helping to resolve this matter, many thanks and kind regards, Howard.

Liam M was very polite and helpful.
He made sure all checks were done and that my internet was up and running again before we ended the call.
Thank you Liam.

Anita and Vishal made my new contract easy! Both were so kind and friendly. Anita took time to really understand my issue and Vishal came up with the best package to suit my pocket and my needs. Thank you to you both as I was nervous before I called you both are fantastic!!

Very helpful agent worked hard and was very patient and informed thank you so much 😊

Billing me when I cancelled three months ago… VERY NAUGHTY

The technical support person I dealt with was very helpful and professional and courteous. Issues were resolved immediately. Very impressed.

Absolutely 💯 % brilliant service this women did exactly what she said she would do and that is help me and solve the problem she is a great asset to the company and is a very polite and softly spoken person she was brilliant
Thankyou Aigla for helping me

I spoke today with Kenan H
And he helped me so much through the problem I was experiencing with my Internet and this problem I had with the Internet it wasn’t a new one. I had it for a couple of weeks now and I have been calling the company so many times but none of other workers help me, same as him help me today he tried his best and he took his time to do all the researches and updating and reboot in the Internet and everything he could. He did like he stayed more than 45 minutes on the phone with me and making sure that the Internet it’s connected and I’m able to use it, he Said the Internet will maybe face against some problems but he will do his best to monitor it and to see it how it will be working. I really appreciate his work and his time that he help me.