Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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4.9

All reviews

(416)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic company to have…

Absolutely fantastic company to have found. Rob came out and quoted the job and found him very professional. He explained all that would be done for the boiler replacement and even said that they might be able to fix the old boiler, but for peace of mind I decided to go ahead with a new one. Very reasonable priced and the fitting team were brilliant.
Clean tidy polite and even got the water back on in no time .
I can highly recommend this company
And for ease they even give you a call for when the boiler needs a service
Mr t baker

October 22, 2025
Unprompted review
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Rated 5 out of 5 stars

The service

The service , and communication from the company was fantastic, really positive and helpful, straight forward, engineers were too class friendly and tidy wish all companies were like this one
Highly highly recommend really helped me out when I needed it ! Thank you

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star all round

From start to finish everything has been spot on and professional. I dealt with Rob initially then one of his lads called over to look at the boiler replacement.

On the day of fitting (Saturday in our case) and a top lad called “Will” arrived who carried out everything himself to a very high standard.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service - Highly recommended !

The team removed an old Aga system, replaced with a new Combi system including all radiators.
Competitively priced , and reliable ,with a great team who put customer service and satisfaction at the heart of the experience.
We have used them for a few jobs now and each time the service levels are exemplary- the staff are very professional and kept us informed explaining everything as necessary.
We would definitely use them again in th future.
Highly recommended

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent company

Excellent service from Rob and his team. Rob advised what would be the best boiler for our needs as it was a complicated job. The two engineers Alan and Asha are a great asset to Rob, they were very efficient and we would highly recommend this company.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Had a really helpful initial discussion with the installer to explore the best options, location etc before settling on a plan. Unfortunately we had chosen to buy air-con iat the hottest point of the year which meant there was a delay in sourcing units despite best efforts of Rob and the team - we were kept well nformed throughout of what was happening though. Installation was very quick once units arrived and we are really pleased with the results - they will make such a difference.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Installation by Shelter-Adams Ltd

We have just had our boiler replaced by Shelter Adams and received fantastic service. Rob came out to do a survey and was extremely thorough. Within a few weeks a team of three came out to replace the boiler and a vertical flue. They were a great team and went over and above to protect our carpet (which was relatively new) as well as all the furnishings. Everything ran like clockwork and all rubbish was removed promptly. I can highly recommend Rob and his team.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Rob came out to check all details and…

Rob came out to check all details and suggested which oil tank would be suitable. Very reasonable quote. Excellent communication and work done by his excellent team to A1 standard and who were very friendly and cleared up completely when finished. Highly recommend the company

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Boiler service, radiator fitting and air con units

We had this company to service our boiler and fit a radiator in our kitchen. The young man that came was very pleasant. He was very respectful of our home and clean and tidy. He did a very good job. We decided to use the same company to install air con in a bedroom and conservatory. Matt came to do the fitting and he was excellent. We are very pleased with the finished job. Thank you Shelter Adams

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Full heating system replacement

Rob and the team have just completed a complete heating overhaul to our property. Installing a new boiler, cylinder and radiators throughout. The guys worked incredibly quickly, whilst still being very neat and considerate. Nothing was too much trouble and there hasn’t been any query about popping back to remedy a few things that needed tweaking after they’d completed. I’d highly recommend Shelter-Adams if you need any heating work doing. They’re very well priced and go above and beyond.

August 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Boiler installation

After a not so straight forward boiler installation. Rob and his team overcome all the issues and went above and beyond to make sure the job was completed. Would definitely recommend.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and workmanship

The whole experience was great, from my first enquiry which was answered very promptly , to completion of the work of servicing our air con. Matt was very thorough and explained and advised on ongoing use of our air con.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

New Boiler Installation

Once again, another great service provided by Shelter-Adams Ltd. A pleasure to receive a quote from Rob (more than competitive), installation date agreed and carried out professionally and without fuss. After a bad experience previously from a well known large company...its a joy to have a local company to trust and use again and again. Wouldn't hesitate to recommend...and actually you would be mad not to utilise any of the services they provide.

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Oil tank replacement and boiler service

We found Shelter-Adams via the checkatrade website who provided us with a very competitive quote for the work. Rob was very knowledgeable and professional and the job was completed to a high standard. The team were very approachable, clean and tidy as well as explaining clearly how the tech on our new oil tank worked. The boiler was serviced a few days later. We would highly recommend this company and will likely use them again for our annual boiler service from now on.

July 21, 2025
Unprompted review

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