Shelvingmegastore Reviews 4

I had an issue with an address (my fault completely) where I mistyped one of the digits of my postcode. I emailed them before they dispatched the items and they assured me they had already spotted the issue and the items hadn't been sent yet.

However, once the parcel hadn't come I contacted them but the staff were unhelpful and told me I had to fix it myself contacting the courier etc. Which I did (although I would expect this to be done on the customers behalf from previous experience). Despite my efforts parcel force returned the parcel to sender.

I went back to shelving megastore and told them it had been returned, showed them the tracking and requested they be sent again as I was on a tight deadline. I was basically told there was nothing they could do as far as they were concerned they sent the item to the correct address. Even though I messaged them before they sent the item to say one of the digits on the postcode was incorrect. I said I'd spent a lot of money with them and expected a solution. They then said that my order was a small order to them - which I don't think is something you should say to a customer??

After an exchange of emails where I said their customer service was poor (to which they took great offence) they then backtracked and as a gesture of goodwill sent me my parcel again and it arrived very quickly. It's a shame that being nice gets you no where. Adding an extra star as the unit was very good and easy to assemble - but I will not be using them again.

Asked Shelvingmegastore for a price match (as guaranteed on their web site) on like-for-like chrome wire shelving. I followed up the form submission (which seemed to time out) with a phone call.
They said "We're not interested in matching that price. You can buy it from the other supplier."
I pointed out the price match guarentee and was then given and a list of excuses.

Ordered shelving. it arrived and was missing wooden shelves. We have complaint about this immediately. They never accepted our complaint, advice we got is to go to B&Q and buy wooden shelves from there. I have purchased from this company several times before. At first they were good, however last 2 of my orders were unsatisfactory. In my previous order I have ordered dump bin baskets, they called me and said they were out of stock and if they can send a replacement. I did agree but regret that later as the replacement was poor quality. And now sent storage shelving with no wooden shelves. No help, they make you feel like you;re stealing from them. I will definitely avoid to purchase from this company in the future!!!!

I recently bought a cable reel storage trolley from this company and was delighted with the product and the service. The trolley arrived very quickly and was extremely reasonably priced. Staff were very helpful and I would recommend this company highly.