SheMed UK Reviews 

6,432
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,314 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff and incredibly helpful customer service team for guiding them through the program and making their daily interactions deeply reassuring. Consumers genuinely appreciate the comprehensive medical evaluations, which include convenient home blood tests and structured weekly check-ins to monitor their ongoing health safely. Some reviewers were not happy with delayed blood test results and frustrating communication gaps when waiting for their prescribed medication to arrive. However, a few people also felt rather frustrated that customer support could be completely unhelpful when attempting to resolve ongoing billing or account cancellation issues.

What people talk about most

Customer service

Clients share positive opinions on customer service, highlighting that team members are very supportive,... See more

Service

People report positive experiences with the service, highlighting professional health monitoring and... See more

Product

Users describe ambiguous interactions with product, noting that while some reviewers experienced significant... See more

Staff

Customers had positive experiences with staff, frequently highlighting the supportive, polite, and... See more

User experience

Consumers find user experience to be positive, highlighting that the application is easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support and trusted site. Liked before starting completed health checks and blood test before commencing regime. On line help from consultants and support when needed. Although like most offers of c... See more

Company replied

Rated 4 out of 5 stars

I really like that you get to see and speak to someone online prior to starting the medication, I also like you have a weekly check in with photos ( or on line with a human). I feel that with this co... See more

Company replied

Rated 4 out of 5 stars

I choose Shemed as a was struggling to manage my menopause symptoms even with HRT. This is my 5th week, even though I have not lost much weight on the scales. I have lost inches,I know this because m... See more

Company replied

Rated 4 out of 5 stars

I’ve not been with SheMed very long. Initial app set up was easy, weekly check-in can be a little bit frustrating not reading your weight on the scales, I like to do self check. The app has a few goo... See more


Company details

  1. Women's Health Clinic
  2. Weight Loss Service

About SheMed UK

Written by the company

SheMed Logo

The UK's First Clinician-Led Metabolic Health Brand for Women

Created specifically for women, the SheMed programme is dedicated to making metabolic health and weight loss work for you. We start by working closely with you to understand your medical history and your full health picture. Every member begins with a free at-home blood test, so your plan is built on your actual health data rather than a generic questionnaire.

This personalised approach, combined with a full range of GLP-1 treatment options and ongoing support from our clinical team, means SheMed is built to help you reach your goals with real medical oversight behind every step.

At SheMed we offer:

  • GLP-1 Medications (Wegovy pen, Mounjaro pen, Wegovy Pill, Foundayo)
  • Free at-home blood test
  • Weekly progress monitoring
  • In-app women's health support
  • 24/7 side effect support
  • Tailored, monthly dosing
  • Extensive assessment and eligibility review
  • Women's metabolic health content

Find out more


Contact info

Promotion box for SheMed UK

SheMed Weight Loss Programme

Effective and proven weight loss medication, delivered directly to you

4.1

Great

TrustScore 4 out of 5

6K reviews

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4.1

All reviews

(6,432)

2,262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great helpful lady

Great helpful lady. Helped me within second. Her name was Spho'M

September 11, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you so much for your kind feedback! We’re delighted to hear that Spho'M was able to assist you so quickly and provide such a helpful service. We’ll be sure to pass your lovely comments on to her.

Rated 5 out of 5 stars

I had an empathic agent that was…

I had an empathic agent that was patient and knowledgeable. She helped me troubleshoot my details multiple times til we had success. She was calming throughout the call and reassured me that my issue will be handled. Spho'M was an exceptional supportive agent and made me feel at ease during my very stressful call.

September 11, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for your wonderful feedback. We're delighted to hear that the agent was able to support you during what was a stressful situation. We'll be sure to share your kind words with her; it's fantastic to hear that her patience, knowledge, and reassurance helped put you at ease and resolve your issue.

Rated 5 out of 5 stars

Nandipa was extremly helpful

Nandipa was so quick with the infomation i needed ive had communication before with this Lady before and every time im given clear instructions to what i needed to do .

September 11, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for your lovely feedback. We're delighted to hear that Nandipa was able to provide the information you needed quickly and clearly. We'll be sure to share your kind words with her; it's wonderful to know that she has consistently provided helpful support whenever you've been in touch.

Rated 2 out of 5 stars

You took money out of my bank account…

You took money out of my bank account without my permission.
I did not sign up with you for six months.
And I am thoroughly annoyed.
I have withdrawn my next delivery.
And do no longer wish to receive any more. The medication Was not right for me after seeing my own doctor.

August 7, 2026
SheMed UK logo

Reply from SheMed UK

We're sorry to hear that your experience has left you feeling frustrated.

We understand your concerns regarding payments and your decision to stop treatment following advice from your doctor. Patient safety is always our priority, and we would never expect a patient to continue medication if it is no longer considered appropriate for them.

Our commitment plans, including the programme duration, pricing structure and applicable terms, are displayed during the sign-up process and must be accepted before a purchase is completed. We appreciate, however, that these details should always feel clear and easy to understand.

We're sorry to hear that you feel a payment was taken unexpectedly and that the medication was not the right fit for you. We recognise how disappointing this situation can be and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Siphokazi helped me out with a query…

Siphokazi helped me out with a query when I was unable to check in and was worried that it might negatively affect my membership. She was clear and reassuring and it got resolved to my satisfaction.

September 8, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for your review. We're pleased to hear that Siphokazi was able to help resolve your query and provide reassurance when you were concerned about your check-in. We'll be sure to pass on your kind feedback, and we're delighted that the issue was resolved to your satisfaction.

Rated 5 out of 5 stars

Really impressed app is so helpful

Really impressed app is so helpful, quick to respond to any queries.

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your feedback. We're delighted to hear that you're impressed with the service and finding the app so helpful. It's also great to know that our team has been quick to respond whenever you've had questions. We appreciate your support and wish you continued success on your journey.

Rated 5 out of 5 stars

Highly Recommend SheMed

I had previously used Asda but SheMed is so much better and feels safer because you get regular check ins and blood test prior to meds. All arrived on time.

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your review. We're delighted to hear that you've had a positive experience with SheMed and found the regular check-ins and blood test screening reassuring. It's also great to know that everything arrived on time. We appreciate your feedback and wish you continued success on your journey.

Rated 5 out of 5 stars

SheMed are absolutely fantastic great…

SheMed are absolutely fantastic great support given all the way on my Wagovey journey but just wanted to say a big thankyou to one individual lady called Nosihle,she's been wonderful and helped me so much great customer service skills and so polite and understanding. Thankyou so much Nosihle ☺

September 10, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for your wonderful feedback. We're delighted to hear that you've felt supported throughout your Wegovy journey. We'll be sure to share your kind words with Nosihle; it's fantastic to hear the positive impact she has had on your experience. Thank you for choosing SheMed, and we wish you continued success on your journey.

Rated 2 out of 5 stars

Not losing weight

The company is fine and the check in etc. are very simple. However, I'm not losing weight on the Wegovy pills. That's six weeks and I've lost 2kg and I'm on 4 mg. A lot of money for little loss.

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your feedback, and we’re sorry to hear that your experience has left you feeling disappointed.

If a patient is experiencing side effects especially from their first prescription, we usually prescribe the same dosage for the next month as a safety precaution. This will allow time for the body to get used to the medication before the effectiveness of the medication starts, and also to manage/reduce the side effects of the medication.

Please ensure to manually submit your next refill request when you are due, and feel free to mention how you feel about your progress and your dosage preferences. Our clinician team might contact you for further discussion if needed, and they will be able to make a decision on the best prescription for you to boost your progress.

If you have any other questions, please contact us via the app and we can investigate it for you.

Rated 4 out of 5 stars

Support and trusted site

Support and trusted site. Liked before starting completed health checks and blood test before commencing regime.
On line help from consultants and support when needed. Although like most offers of cheaper medication that's only for 1st purchase. It's not a quick fix and commitment required as it's expensive and requires a lot of thought when committing .

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for sharing your experience. We’re pleased to hear you’ve found our service supportive and trustworthy, and that the health checks and ongoing consultant support have been helpful. We also appreciate your feedback regarding pricing and the commitment involved. We’re working hard to keep our prices as affordable as possible while continuing to provide a safe and supportive service.

Rated 5 out of 5 stars

Good assistence

Good assistence

September 1, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your feedback. We're pleased to hear that you've had a positive experience and found our team helpful.

Rated 5 out of 5 stars

Love the app good to be able to keep…

Love the app good to be able to keep track.
The extra meds for possible side effects was a bonus, although I haven't needed any yet.

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your review. We're delighted to hear that you're enjoying the app and finding it helpful for tracking your progress. It's also great to know you appreciated the additional support medications provided, and we hope your journey continues to go smoothly.

Rated 5 out of 5 stars

App is easy to use

App is easy to use. Check ins there is always someone to assist

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your feedback. We're delighted to hear that you've found the app easy to use and that our team has been there to support you during your check-ins. We appreciate you choosing SheMed and look forward to continuing to support your journey.

Rated 5 out of 5 stars

A very professional company.

The customer service is very good if you have a query of any kind. In fact, any of the services that are offered are very good.

September 10, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your kind feedback. We're pleased to hear you've had a positive experience with our customer service and the support we provide. It's great to know our team has been able to help whenever you've had a query. We appreciate you choosing SheMed and wish you continued success on your journey.

Rated 5 out of 5 stars

Easy to follow and motivated by the…

Easy to follow and motivated by the weekly updates

September 9, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for sharing your feedback. We are extremely pleased to hear that you are feeling motivated and positive about your journey with us!

Rated 5 out of 5 stars

Impressed with the professionalism of…

Impressed with the professionalism of the service
Health check before starting
Check id and weigh in

September 9, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your lovely review! We’re so pleased to hear that you’ve been impressed with the professionalism of our service and found the health checks, ID verification and weigh-in process reassuring. We really appreciate you choosing SheMed!

Rated 1 out of 5 stars

Want to be thinner…

Not had any food suppression so far and into my 5th week. No big weight loss as I expected. Disappointed so far.

September 9, 2026
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience has left you feeling disappointed. You’re still at the beginning of your journey, and weight loss progress can vary from person to person, especially when starting on the lowest dosage. Based on our records, you’re currently progressing at an optimal rate of weight loss, which means you’re making healthy and steady progress.

For your next prescription, please feel free to share how you’re feeling and how your progress has been in your refill request. Our clinical team may contact you if needed and will assess the most appropriate dosage to support your progress safely.

Rated 3 out of 5 stars

My dealings with your company have been…

My dealings with your company have been fine. Very efficient and the app is easy to navigate. Found taking the pills fine too ( no nausea after first day, bit of wind, no constipation) but I’m not seeing results on the scales or changes in food noise- I want to do this slowly and sustainably and make it affordable so don’t want to up the dose yet but a bit disappointed.

September 9, 2026
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience has left you feeling disappointed. You’re still at the beginning of your journey, and weight loss progress can vary from person to person, especially when starting on the lowest dosage.

Some side effects can be normal when starting treatment and often settle as your body adjusts. We also provide a complimentary side-effect kit to help manage common symptoms.
If you’ve experienced side effects during your first month, continuing with the same dosage may be the safest option while your body gets used to the medication. For your next prescription, please feel free to share how you’re feeling and how your progress has been in your refill request. Our clinical team may contact you if needed and will assess the most appropriate dosage to support your progress safely.

Rated 4 out of 5 stars

So far so good with meds and my weight…

So far so good with meds and my weight loss.
With regards to the plan I was under the impression I was paying £59 per month however it would seem you are charging 3x this figure. Please explain ⁉️

September 9, 2026
SheMed UK logo

Reply from SheMed UK

Thank you for your feedback. Our commitment plans offer the lowest price on the first purchase, and depending on the timing of the selected plan, other offers may apply for the following months. However, if the same dosage is prescribed again, the standard price will apply.

Please feel free to review the pricing of your selected plan on the app or on our website, and if you have any further questions, contact us via the app.

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