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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The app is frequently highlighted as intuitive and easy to use, with clear instructions and a smooth user experience. Many people appreciate the prompt payment for tasks, often noting the speed and ease of withdrawing earnings. The variety of available jobs and the overall user experience are also highly regarded by consumers. However, some customers also noted occasional issues with customer service, describing it as unhelpful, slow, or even passive-aggressive at times. A few people mentioned that job templates sometimes don't flow well or that task rejection can lead to unpaid fees, especially for tasks requiring travel. There were also isolated concerns about the in-app camera quality and the lack of support outside of business hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

People report positive experiences with the user experience. Many customers find the app straightforward,... See more

Application

Consumers generally express satisfaction with the app, highlighting its ease of use and clear navigation.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting that payments are prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 stars for Shepper

I came across Shepper by chance whilst looking online for ways to make some extra cash. I have now been a Shepper mystery shopper for more than a year. Money is earned by completing jobs which are made of a set of tasks. The jobs are accessed through the Shepper app and if you get stuck you can ask for help. I have really enjoyed my time so far as a Shepper mystery shopper.

November 28, 2025
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Rated 5 out of 5 stars

It s a great app with good shops and…

It s a great app with good shops and active support advisors
I really enjoy doing shops with shepper
They pag jn a very reasonable time frame and always gives brief guidelines that no need to contact again and again

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

A great company

A great company. The Shepper staff are only a text away and very quick to answer. It’s a great way to earn a bit extra money.

November 27, 2025
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Rated 5 out of 5 stars

Amazing mystery shopping company

Amazing mystery shopping company so many different tasks definitely something for everyone and the support team go the extra mile to help. Great way to earn extra money wherever you live. Fast payment and very easy to use. Highly recommended.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

The Shepper team are always a pleasure…

The Shepper team are always a pleasure to work with. They are fast, supportive, and consistently go out of their way to help me. Every time I’ve needed assistance, they’ve been accommodating and made the whole process smooth and straightforward. Brilliant service

November 22, 2025
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Rated 5 out of 5 stars

Great company to do work for....

Great company to do work for as they actually listen and change some things because of Shep feedback, which I haven't known with any other similar company. There is plenty of opportunity to chat about jobs on Discord too.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great Mystery Shopping App…

I came across this Mystery Shopping App by chance and have been completing jobs quite regularly.
The App is extremely easy to use and you can pick your own jobs to do. You don't have to wait to be approved for them.
There is always a prompt response from one of the Shepper team members if needed.
Payment is instant after completing the job and easy to withdraw.
I would highly recommend Shepper to anyone who is looking to make a few extra £'s.

November 21, 2025
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Rated 5 out of 5 stars

Shepper is a great way of making a…

Shepper is a great way of making a little extra money. The tasks are simple and are paid well. The team are fab when you need to speak with them. I always have options of local tasks when I have a quiet week and always manage to fit something in to keep me busy.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Works well for beginners too

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the task according to the requirement. The only drawback i have found so far is you cannot start another task without finishing the previous one. This may work well with the tasks that are store based and can be completed instantly but may be bit tricky if the taks involves series of activities.

November 17, 2025
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Rated 4 out of 5 stars

For me they have the best app and maps…

For me they have the best app and maps of a few mystery shopper apps I use. However, jobs have got more complex and there seems to generally less jobs available that a couple of years ago. So whilst still a very good offering, still room for improvement overall.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic way to earn and learn!

Shepper has genuinely transformed how I approach earning a little extra. The variety of interesting tasks they offer is amazing, constantly getting me out and about all over London and even further afield. It’s the perfect way to explore new areas! Beyond the great tasks, the support staff are always helpful and prompt. Getting paid is effortless, whether I choose the monthly auto payment or use one of the three manual withdrawals available each month. This flexibility makes budgeting super easy! Highly recommended for anyone looking for varied work and reliable, accessible earnings!

October 29, 2025
Unprompted review

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