While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Shepton Mallet Cabs provides professional and reliable taxi services across Shepton Mallet, Wells, Castle Cary, and surrounding areas in Somerset. We specialise in 24/7 airport transfers and station pick-ups, ensuring every journey is safe, punctual, and comfortable. Our experienced drivers focus on customer satisfaction, offering friendly, dependable service for local and long-distance trips.
16 York Mews, BA45GX, Shepton Mallet, United Kingdom
3.4
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
★★★★★
Great service from Shepton Mallet Cabs. Reliable, punctual and professional. My transfer from Shepton Mallet to Castle Cary Station was smooth and comfortable, and the driver arrived exactly on time. Highly recommended and will use again.
Booked taxi in March to go to Bristol Airport in April. I received a message 10th March asking if I still wanted to go to the airport the next day - 11th March!!!
Robert apologised said it was his mistake and would see me 12th April.
I should have been worried then.
On 7th April and every day until 9th I tried to reconfirm the booking but no response from Robert. Finally on 9th April Robert cancelled the booking saying his car was off the road leaving me two days to find another company.
Very poor service CANNOT recommend
Reply from Shepton Mallet Cabs
Hi
I’m really sorry for the experience you’ve had – I completely understand how frustrating and stressful this must have been, especially with an airport journey approaching.
You’re absolutely right that the initial date mix-up shouldn’t have happened, and I appreciate your patience at the time when I corrected it.
Unfortunately, the later cancellation was due to an unexpected vehicle issue that put the car off the road. While this was outside of my control, I fully accept that the communication leading up to it should have been better, and I apologise for not responding sooner to your messages.
I always aim to provide a reliable service, particularly for important journeys like airport transfers, and I regret that on this occasion I fell short.
Kind regards,
Robert
Shepton Mallet Cabs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
