Sherman & Young Timber Ltd Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency of the delivery process and the high quality of the products received. Many consumers appreciate the helpful and friendly staff, both over the phone and during deliveries, noting their professionalism and willingness to assist with orders and special requests. The ordering process is frequently described as straightforward and easy. However, some customers also noted issues with delivery communication, mentioning that they did not receive prior notice of delivery, or that delivery instructions were not always followed. A few other people also felt that some items arrived damaged.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Service

Users describe positive interactions with service, consistently praising its efficiency and helpfulness.... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of ordering online and the... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of materials,... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Great place, with friendly, helpful staff who provide excellent customer service. My order for decking was ready and waiting within the hour, great quality product and noticeably cheaper than Savoy... See more

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Rated 5 out of 5 stars

Delivered to the doorstep within two working days, even though the weather wasn't the best for poor guy. Great materials and products including MDF and saws at great prices. Obviously proper timber pe... See more

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Rated 5 out of 5 stars

The order was as expected and the delivery driver was a helpful and friendly guy. I'll be returning for more timber soon. The materials arrived a couple of days after placing the order and the quality... See more

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Rated 5 out of 5 stars

What a fantastic customer experience I had with Sherman & Young. I ordered via their website & then rang the office to discuss a delivery date. Andy in websales told me it could be 7 days, but it onl... See more

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Rated 4 out of 5 stars

The ordering process was straightforward and product quality seems good. I was surprised after ordering to receive an email stating that delivery would be up to 10 days and that we would be contacted... See more

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Rated 5 out of 5 stars

Fantastic service! I was looking for some tongue and groove to do a splash back on my new kitchen and the best I could get was costing me over £200 for the amount I needed, then I found Sherman and on... See more

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Rated 4 out of 5 stars

Very efficient online ordering method, using a clear, bright and easy to follow web page. More information regarding delivery would have been helpful but the guy I spoke to on the telephone was helpfu... See more

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Rated 5 out of 5 stars

Absolutely great service. Went online and found out I lived outside their delivery area. Emailed them with my potential order and Andrew came straight back with they can deliver and the what the cost... See more

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Rated 5 out of 5 stars

Really good service, panels came the next day despite me ordering very late the day before. I left instructions on my delivery incase we wasn't home and they did exactly what I asked. Would definitely... See more

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Rated 5 out of 5 stars

fantastic service . I made an initial enquiry by telephone at 8:30 am was advised that items were in stock ,I mpurchased online and 30 sleepers were delivered by 11:30 the same morning. The delivery g... See more

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Rated 5 out of 5 stars

The delivery guy was a credit to the company. Very polite and helpful. Great service, great choice of materials. Searched high and low for the timber size I required and was pleasantly surprised wh... See more

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Rated 5 out of 5 stars

Really good service, we order an odd sized panel wich they made with no fuss , dropped fences of where we asked super service indeed

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Rated 5 out of 5 stars

Excellent service, ordered Tuesday evening, called the day after to say it was ready for delivery that day. On delivery I realised I had order the wrong coloured sleepers. Not a problem, driver retu... See more

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Rated 5 out of 5 stars

Outstanding service. Arrived within hours of placing the order. Great product, delivery was spot on. Driver placed the delivery in my back garden safely. Couldn't have asked for any more. Would highly... See more

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Rated 5 out of 5 stars

We ordered 25 railway sleepers and we asked for them asap as I was only had a short period of time to put them in place. I was very pleasantly surprised when I received a call the next day asking me i... See more

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Rated 5 out of 5 stars

Absolutely faultless. Couldn't believe it when my order arrived within a few hours of ordering,...I was expecting a few days. Great, respectful, friendly delivery chaps who respected my property. Will... See more

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Rated 5 out of 5 stars

Good product choice and excellent customer service. Had plywood sheets delivered while I was at work, the driver covered them with plastic sheets because it was raining which kept them protected until... See more

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Rated 5 out of 5 stars

The service could not have been better. I ordered the Sapele timber on Tuesday phoned up on Wednesday morning to see if I could collect it and the guy said he would get it prepared and I could collec... See more

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Rated 5 out of 5 stars

Very friendly helpful staff on phone, had items I needed, ordered and ready to collect immediately. Other staff member gave me a great deal of help loading heavy sheet materials into my car and went e... See more

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Rated 5 out of 5 stars

Wanted delivery on a Saturday but the lads wanted to deliver Friday instead, I wasn’t going to be in but they kindly and respectfully unloaded and placed it all carefully and neatly in my shed for m... See more

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Rated 5 out of 5 stars

After looking around I came across this company and could not find a better price anywhere. Mine was a collection order and when I arrived I discovered that I had in fact got my order wrong. The staf... See more

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Rated 5 out of 5 stars

Excellent service I had ordered on line ,ad went to collect before it was ready ( My mistake not reading the E mail correctly) The young man behind the counter went and got my order himself to save... See more

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Rated 5 out of 5 stars

Ordered at 8 am. Delivered by 11.30am. Friendly, helpful driver. Great quality items. Amazing service. Definitely ordering from here for all my future projects.

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Rated 5 out of 5 stars

Great service from the counter, I ordered on line for click and collect, while on the phone the staff member offered to deliver the order the same morning. That was very much appreciated. Great servic... See more

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Rated 5 out of 5 stars

Once again, my timber came the day after ordering. Delivery is exceptional. One of my items was damaged and they replaced it immediately with no fuss. Can’t rate them high enough!

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Rated 5 out of 5 stars

Great service,my husband and I are over 70 and we mentioned that we could not manage lifting the concrete panels.They sent along another driver to help and they even fitted the 3 panels for us . So t... See more

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Rated 5 out of 5 stars

Easy to order on line, notifications at every step of my orders progress. Fast delivery (following day, but would of been happy with the within 10 days). Friendly staff.

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Rated 5 out of 5 stars

Great communication, always really helpful staff and delivery drivers. Good quality materials at great value. Used this company a few times and plan on using them again.

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Rated 1 out of 5 stars

4 of the panels were cracked I was very unhappy about this and I won’t be using use again

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Rated 5 out of 5 stars

Easy process. Ordered online and received 2 days later. Product is very good and exactly as described. Driver was pleasant and helpful. 1 issue but might have been just a oversight. Email said th... See more

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Rated 5 out of 5 stars

Arrived in the yard and was advised to go to reception with my order. Got great advice and then waited while all my timber was collected and cut to size and left at the boot of my car. Fantasti... See more

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Rated 5 out of 5 stars

Fast turn around time from order to delivery, the 2 very nice delivery guys offloaded to back of house in double quick time. Would definitely recomend this business.

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Rated 5 out of 5 stars

As ever excellent service if only every purchase I make was as good, life would be so simple keep on doing what your doing sherman young

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Rated 5 out of 5 stars

Easy to order online, helpful over the phone when I wanted to arrange a delivery day, as well as timely and good service on the delivery day too. Would recommend, Thanks to all.

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Rated 5 out of 5 stars

Brilliant service, ordered in the evening and was delivered next day !! Delivery driver very pleasant too which was a nice. Quality of the timber also looks super so very happy

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Rated 5 out of 5 stars

Superb service. Ordered Sleepers which were cut to size perfectly on a Sunday, all delivered on Monday. Delivery guys especially helpful. Highly Recommended.

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Rated 5 out of 5 stars

I found the ordering of wood to my requirements very easy Delivery was free of charges with the delivery to my home on date and on time Sherman Young are a very good company I would definitely ord... See more

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Rated 5 out of 5 stars

The product was in stock and the technical advice was knowledgeable and helpful. Prices were competitive and the online booking was easy to navigate. I had noted some particular delivery requirements... See more

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Rated 5 out of 5 stars

Easy to order. Great responses and fast delivery. Delivery people very accommodating on where I wanted the delivery dropping off. Great product, just as I expected and great service all round. Would r... See more

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Rated 5 out of 5 stars

Easy to order on website & found exactly what I was looking for. Order was processed quickly & ready to collect. Staff were very helpful and friendly. They double checked everything before I left. Gre... See more

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Rated 4 out of 5 stars

Product is great and the price was good. Delivery instruction was delivery on any day other than a Tuesday. Guess what. They delivered on a Tuesday. This is the second time it’s happened.

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Rated 5 out of 5 stars

I bought a load of timber for a construction project. You can't really go wrong with the product itself but the service was great. Got a call the next day to arrange delivery. Delivery was on time. Dr... See more

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Rated 5 out of 5 stars

Superfast delivery, they had what I wanted, at a good price and it was delivered the next morning, that was very quick and very positive. Thanks I got the job done quicker.

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Rated 5 out of 5 stars

Very good timber made for my measure and really good delivery service. I definitely would recommend and I also order some timber again. Great job 👏 👍 👌

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Rated 5 out of 5 stars

Excellent friendly, knowledgeable and professional staff, from order through to delivery. Great "old fashioned" service and quality products at the right price! Thanks guys.

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Rated 5 out of 5 stars

Timber was ordered in the morning and delivered by 3 pm the same day. Exceptional service. Slight damage to one of 30 landscape battens, but otherwise perfect.

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent service and quality products I recently ordered timbers, plywood boards, and some accessories from Sherman & Young Timber Ltd. The delivery arrived earlier than expected, and t... See more

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Rated 1 out of 5 stars

Ordered the materials last Wednesday hoping to start the work over the weekend and I have STILL not received the email confirming when I can pick them up?

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Rated 5 out of 5 stars

Great service, I accidentally clicked collect from store so had to ring up to amend and they got it delivered the next morning. Great quality sleepers.

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Rated 5 out of 5 stars

Quick, easy and efficient. Helped by speedy delivery and friendly service alongside good quality products. Would highly recommend

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Rated 5 out of 5 stars

Excellent service, competitive prices, I ordered at around 10am my order was delivered the same day at 2pm! Will definitely order here again.

Company replied


Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Fence Supply Store
  4. Hardware Store
  5. Millwork Shop
  6. Wood Supplier

Written by the company

Sherman & Young Timber Ltd are Wigan-based timber merchants who deal in timber products, sheet materials, hardwoods, and bespoke joinery. We are a family-owned business with long-term employees who offer our customers, both public and trade, with extensive knowledge of our timber products and building supplies. We've been supplying quality products throughout the North West for over 50 years and look forward to assisting you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Extremely helpful staff. Highly recommended

Extremely helpful staff.
I made a mistake when ordering but the lads in the office couldn't have been more helpful.
Delivery staff are spot on as well as good quality products.
Will definitely use again and can highly recommend.
Thank you to all the staff.
Tony.

April 10, 2026
Rated 5 out of 5 stars

Garden Fencing

Ordered some garden fence panels and the team where more than helpful as I had a few little problems with delivery. They sorted it out and delivered early.
Great people to deal with.

April 9, 2026
Rated 5 out of 5 stars

Great price

Great price, kept informed and delivered on time

April 7, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Hi,

Thank you for your great feedback!

We’re really pleased to hear you were happy with the price, kept well informed throughout, and that your delivery arrived on time. That’s exactly the level of service we strive to provide.

We appreciate your support and look forward to helping you again in the future.

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Rated 5 out of 5 stars

Quick delivery, excellent service

Delivery was quick. I wasn't in to receive delivery, the driver covered everything with plastic sheeting to protect it from the rain. Great service.

April 8, 2026
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Reply from Sherman & Young Timber Ltd

Hi,

Thank you for your lovely feedback!

We’re really pleased to hear your delivery arrived quickly, and it’s great to know the driver took the extra step to cover everything with plastic sheeting to keep it protected from the rain — that’s exactly the level of care we aim to provide.

We truly appreciate your support and hope to assist you again in the future.

Rated 4 out of 5 stars

From ordering to delivery easy only one…

From ordering to delivery easy only one issue no one gave me any notification of date or time of delivery just turned up and I was in work give the driver his due he left it all safely outside the house

March 31, 2026
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Reply from Sherman & Young Timber Ltd

Hi,

Thank you for your feedback.

We’re really pleased to hear that you found the ordering process easy and that the delivery itself went smoothly. However, we’re sorry that you didn’t receive any notification regarding the delivery date or time — we understand how important that is, especially when you’re not at home.

We appreciate your understanding, and we’re glad to hear the driver ensured everything was left safely. Your comments have been noted, and we’ll use this feedback to help improve our communication going forward.

Thank you again for your support.

Rated 5 out of 5 stars

Spot on

Spot on. Ordered 2 fence panels online on the Monday. Delivered Thursday. Great service.

April 7, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Hi,

Thank you for your great feedback!

We’re really pleased to hear everything went smoothly with your order and that your fence panels arrived promptly. It’s always our aim to provide a reliable and efficient service, so it’s great to know we delivered on that.

We appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

Battens

Couldn't find the lengths I wanted anywhere else, arrived quickly.

April 7, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Hi,

Thank you for your feedback!

We’re really glad to hear you were able to find the exact lengths you needed with us, especially when they weren’t available elsewhere. It’s great to know your order arrived quickly too.

We truly appreciate your support and hope to assist you again in the future.

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Rated 5 out of 5 stars

These guy's deserve a medal always…

These guy's deserve a medal always helpful and put stuff where you want it. Thank you sherman +young team11/10

April 7, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Hi,

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

It means a lot to hear that the Sherman + Young team were so helpful and attentive, and that everything was placed exactly where you wanted it. I’ll be sure to pass your fantastic feedback on to the team — they’ll be delighted to hear it.

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. Great on price and very helpful when delivering my order.

April 9, 2026
Unprompted review
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thanks so much for the recommendation! We’re really glad you were happy with the price and found the delivery team helpful. Appreciate your support!

Rated 5 out of 5 stars

Simple website to use with quick…

Simple website to use with quick delivery

March 26, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

“Thanks for the great feedback! Really glad you found the website easy to use and that your order arrived quickly. We appreciate it!”

Rated 5 out of 5 stars

Great service at store and the door…

Great service at store and the door casing I purchased was excellent value.

April 2, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

“Thanks so much for the great feedback! Glad you had a good experience in store and that you’re happy with the door casing—great value is what we aim for. Hope to see you again soon!”

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Rated 5 out of 5 stars

Stuart is always really helpful and…

Stuart is always really helpful and friendly

March 26, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

“Thank you so much for your kind words! We're delighted to hear that Stuart has been consistently helpful and friendly—he’ll really appreciate your feedback. We look forward to welcoming you again soon!”

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery

March 20, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thank you, Steven, for your positive feedback. We're glad our prompt delivery met your expectations. We appreciate your support of Sherman & Young Timber and look forward to serving you again.

Rated 5 out of 5 stars

Fast delivery and helpful delivery team.

Fast delivery and helpful delivery team.

March 27, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thank you, Geoff, for your positive feedback. We're glad our fast delivery and helpful team met your expectations. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Waney lap fencing order

Really good service, we order an odd sized panel wich they made with no fuss , dropped fences of where we asked super service indeed

March 27, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thank you, Pat, for your kind words and for choosing Sherman & Young Timber. We're glad we could accommodate your custom-sized panel without any fuss and deliver the fences exactly where you needed them. Your satisfaction is our priority, and we appreciate your positive feedback on our service.

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Rated 5 out of 5 stars

Great service and prompt delivery

Great service and prompt delivery

March 20, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thank you, Simon, for your kind words. We're glad you experienced great service and prompt delivery. Your satisfaction is our priority at Sherman & Young Timber, and we appreciate your positive feedback.

Rated 5 out of 5 stars
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thank you for your positive feedback! We're glad you are satisfied with our product and delivery. Your support means a lot to Sherman & Young Timber. We look forward to serving you again!

Rated 5 out of 5 stars

2nd time I have used this company

2nd time I have used this company. Really great service. Thank you

March 20, 2026
Sherman & Young Timber Ltd logo

Reply from Sherman & Young Timber Ltd

Thank you for your continued trust in Sherman & Young Timber. We're glad to hear you received great service again. We appreciate your support and look forward to assisting you with your future needs.

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