SHE SAID YES Reviews 

977
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful, high-quality products, often exceeding expectations with rich colors and vibrant stones, and appreciate the extensive customization options for creating unique pieces. The website is consistently easy to navigate, offering a smooth shopping experience, clear descriptions, a wide selection, reasonable prices, and a convenient replica program. However, some customers reported significant concerns regarding product quality and authenticity. Several customers reported receiving items that did not meet their expectations regarding material composition. Others felt the jewelry lacked weight, felt cheap, or tarnished quickly, leading to disappointment over the value.

What people talk about most

Product

People report positive experiences with product, often praising the wide selection of engagement rings and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and navigation,... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing rings as stunning,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices fair, reasonable, and great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free shipping. Free ring sizer. Cheap replicas with the cost credited to the account (which makes the replica free) when you purchase the real version. Easy to use website, and good quality jewell... See more

Company replied

Rated 5 out of 5 stars

First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more

Company replied

Rated 5 out of 5 stars

I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more

Company replied

Rated 5 out of 5 stars

So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

977 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(977)

439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It has taken us several months of…

It has taken us several months of shopping around and finding “the one” for both of our rings…SSY has ticked every box thus far…They have been super responsive to all of my questions, assurances given…finally today We placed our order for my ring…MY ring, just how I wanted it…down to every little detail…can’t wait to see it physically on my finger…will definitely be updating, or making a whole new review once I get the ring in my hands…so excited…

May 6, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for this heartfelt and wonderful review! 💛
It means the world to us to hear you’ve found your perfect rings with us after months of searching. We’re beyond happy we could meet every detail of your dream ring and answer all your questions along the way.
Your trust and patience are greatly appreciated. We will carefully craft your ring with great care, just as you envisioned.
We share your excitement and can’t wait for you to receive it soon. Looking forward to your updated review once you get your special piece.
Thank you again for choosing us!

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Rated 4 out of 5 stars

Love the ring

Love the ring! It is beautiful and everything I wanted. Shipping took longer than I expected, but they were very friendly and easy to work with. The ring turned out perfect.

May 6, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you so much for your lovely feedback!
We’re absolutely thrilled you love your beautiful custom ring and it’s exactly what you wanted.
We sincerely apologize for the longer shipping time and greatly appreciate your patience. It was our pleasure to assist you throughout the whole process.
We’re overjoyed the final piece turned out perfect for you.
Hope you enjoy your gorgeous ring for years to come, and welcome back anytime!

Rated 5 out of 5 stars

Easy and affordable.

Easy and affordable.

May 6, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you for your lovely feedback! We’re happy to bring you easy shopping and affordable prices.
Your support is greatly appreciated!

Rated 5 out of 5 stars

Quick and good prices

Quick and good prices

May 5, 2026
Unprompted review
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Reply from SHE SAID YES

Thanks for your great review! We’re happy to offer fast service and affordable prices for you.
Hope to serve you again soon.

Rated 5 out of 5 stars

Amazing site for beautiful jewelry!

The interface of the website is extremely easy to navigate to help you find all the elements to perfectly find your gift for your loved one. Prices and discounts are great as well.

May 4, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your wonderful review and kind words!
We’re thrilled to hear you enjoy our website design, easy navigation, jewelry collection, as well as our favorable prices and discounts.
It’s always our top priority to help every customer find the perfect meaningful jewelry gifts for their loved ones.
We truly appreciate your support, and we can’t wait to serve you again soon. Wish you a lovely day!

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Rated 5 out of 5 stars

Easy and fast

May 2, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you for your lovely feedback!
We’re glad your shopping experience was easy and fast.
Your support means a lot to us. Hope to welcome you back again soon.

Rated 5 out of 5 stars

Last order placed!!!

April 30, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you so much for your repeated support and trust!
We truly appreciate you choosing us again.
Hope you love your new jewelry, and we look forward to seeing you next time!

Rated 5 out of 5 stars

Received my neckless for a milestone…

Received my neckless for a milestone birthday, and I couldn’t be happier. We love that it was fully customisable and were able to chose the stones we wanted, which are stunning with a perfect cut, and the gold quality and overall design are excellent.
We also received a complimentary mossanite neckless, which is beautiful, along with a canvas tote bag - such a thoughtful touch and a lovely way to celebrate my birthday! Very pleased overall, we will definitely purchase from She Said Yes again

April 29, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that you love your custom necklace and that the stones and gold quality met your expectations. It was a pleasure helping you create something so special for your milestone birthday.
We're also delighted that you enjoyed the complimentary moissanite necklace and the tote bag – we wanted to add a little extra sparkle to your celebration!
Your kind words mean the world to us, and we can't wait to welcome you back to She Said Yes for your next special occasion.

Rated 5 out of 5 stars

Good quality

April 30, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you for your nice review! We’re so glad you love the great quality.
Your satisfaction is our greatest motivation.

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Rated 5 out of 5 stars

It was very easy to read and purchase…

It was very easy to read and purchase it. Just would have liked faster delivery but understood or option to get faster delivery.

April 29, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your honest feedback and great review!
We’re happy to hear our website is easy to browse and place your order.
We totally understand your expectation for faster delivery. We will forward your suggestion to our production team to improve processing efficiency, and cooperate with our logistics team to develop faster shipping options for our customers.
Hope to serve you again soon.

Rated 4 out of 5 stars

Easy to order so many great options

Easy to order so many great options! Can't wait to receive it.

April 28, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your wonderful feedback!
We’re thrilled to hear you enjoyed our easy ordering process and loved our wide range of beautiful options. We truly appreciate your support and can’t wait for you to receive your special piece soon.
Hope you absolutely love your new jewelry!

Rated 5 out of 5 stars

Very simple

Very simple, well explained. Helpful when needed help. Thanks

April 27, 2026
Unprompted review
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Reply from SHE SAID YES

Thank you so much for your lovely review!
We’re glad to hear our process is simple and clear to you, and we are glad to offer support whenever you need it. Your satisfaction is always our priority.
Enjoy your beautiful jewelry and welcome back anytime!

Rated 5 out of 5 stars

Top top top.

April 27, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your amazing feedback!
We’re overjoyed with your lovely "Top top top" compliment. Your satisfaction is always our top priority.
Hope you love your jewelry and welcome back anytime!

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Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer, I was able to purchase a few replicas before making my final purchase. The process is always seamless and easy. Customer service communication is also fast and efficient. I highly recommend.

April 27, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for being our wonderful repeat customer!
We truly appreciate your long-term trust and support. It means a lot to know our ordering process is always smooth and seamless, and that our customer service can respond to you quickly and efficiently. We’re beyond grateful for your sincere recommendation.
Looking forward to continuing to serve you with fine quality and great experience in your future purchases!

Rated 5 out of 5 stars

I looked everywhere …

I looked everywhere for this graduation gift and I could not find the ring I wanted for her. She said yes had it and was easy to get the right size!

April 25, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your heartfelt review!
We’re incredibly honored that our ring became the perfect graduation gift for her. It makes us so happy to hear you found exactly what you were looking for, with easy sizing and a smooth shopping experience.
Wishing her all the best for her graduation and bright future ahead!
We truly appreciate your lovely support.

Rated 1 out of 5 stars

WHERE IS MY RING?? Don't BUY FROM HERE!!!!

There was ZERO communication with this company. The ring is decent but 6 week turn around with not one update. Oh Yes!!! Try to email and you get nothing. They don't answer anything. They don't pick up the phone. You're on your own to figure their sh*t out. Please save your money and move on to another company.
Patricia

April 23, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your lovely feedback!
We’re thrilled to hear you’re loving your ring and that everything is perfect for you. It’s our greatest pleasure to bring you a satisfying shopping experience.
Hope you enjoy your beautiful jewelry every day, and we look forward to serving you again in the future!

Rated 4 out of 5 stars

The prices all seemed quite fair

The prices all seemed quite fair. My only complaint would be the lack of variety in ring band designs, but maybe I'm just picky. Overall great options on engagement rings though.

April 24, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you for your honest and valuable review!
We’re delighted to hear you found our prices fair and loved our selection of engagement rings.
We truly appreciate your sincere feedback regarding the limited variety of ring band designs. We will definitely take your suggestion on board and keep expanding and updating our styles in the future.
Your satisfaction matters most to us, and we’ll keep improving to bring you more diverse and exquisite designs.
Thank you again for your great support!

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Rated 5 out of 5 stars

From many choices for design

From many choices for design, or color this is the best way find the perfect ring! And flexible financing available is a bonus

April 23, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your wonderful review!
We’re so glad you loved exploring our wide range of designs and colors to create your perfect ring — that’s exactly what we aim for.
We’re also happy to hear our flexible financing made your experience even better.
Thank you for choosing us, and we hope you enjoy your beautiful custom ring for years to come!

Rated 5 out of 5 stars

Very easy to create your own style of…

Very easy to create your own style of ring with choice of metal and stone color!

April 17, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your wonderful review!
We’re thrilled to hear you enjoyed creating your own custom ring with our metal and stone color options.
We are committed to helping our customers design exactly what they want in a simple and straightforward way.
We truly appreciate your support and hope your unique piece brings you endless joy!

Rated 5 out of 5 stars

Ease of finding products I wanted and…

Ease of finding products I wanted and great customisation options to make sure the ring is perfect

April 20, 2026
Unprompted review
SHE SAID YES logo

Reply from SHE SAID YES

Thank you so much for your lovely review!
We’re so glad you found our site easy to navigate and loved our customization options — helping you create your perfect ring is exactly what we aim for.
We truly appreciate your support and hope you enjoy your special piece!

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