Shielded Insurance Reviews 

11,457
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,035 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, helpful, and professional, often going above and beyond to provide excellent service. Many people appreciate the quick response times and clear communication, which makes the process of finding insurance easy and seamless. Reviewers frequently highlight that the company secures competitive prices and the best deals, often saving them money. However, some customers also noted concerns regarding communication speed, with instances of slow email responses or policies being renewed at the last minute.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Price

Reviewers mention positive feedback about price, often finding better rates than elsewhere and competitive... See more

Response time

People report positive experiences with response times, highlighting the efficiency and swiftness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of working with account manager, Callum Young who was very knowledgeable and always willing to answer my questions. He was very efficient and helped me to find the most competitive... See more

Rated 5 out of 5 stars

I have been with Shielded Brokers for a few years now and am really impressed! They not only find me the best insurance company for my needs before coming up for renewal they automatically shop aroun... See more

Rated 5 out of 5 stars

Brilliant service! Bill offered us a great service, very responsive and provided individualised help for our personal situation. Communicated well and called when he said he would. He liased well wit... See more

Rated 5 out of 5 stars

Chris Amon was great to deal with. Communicated well, and covered and gave me confidence in all his answers to my questions. One of the main reasons i stay with Sheild for car and house insurance poli... See more


Company details

  1. Insurance Broker

Written by the company

Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(11,457)

2,822 reviews in the last 12 months

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