Jayden is helpful but a little bit pushy, thinking that he is losing business. My advice to your business is good: give customers room to breathe. Do not push the customer to get the insurance. But he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jayden is helpful but a little bit pushy, thinking that he is losing business. My advice to your business is good: give customers room to breathe. Do not push the customer to get the insurance. But he... See more
Brilliant service! Bill offered us a great service, very responsive and provided individualised help for our personal situation. Communicated well and called when he said he would. He liased well wit... See more
Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
Company details
Written by the company
Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.
Contact info
Office 5-9, 51 Minchinton Street, 4551, Caloundra, Australia
- 1800979899
- info@shieldedinsurance.com.au
- shieldedinsurance.com.au
4.9
Excellent
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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Worth a quote
Lachlan was super efficient and helpful easy to deal with. Will definitely get more quotes and recommend him
July 17, 2026
Awesome service & achieved a very…
Awesome service & achieved a very competitive premium for our business.
July 17, 2026
Tim Cantwell is a great bloke to deal…
Tim Cantwell is a great bloke to deal with you should be proud of his work . I’d be giving him a pay rise if he worked for me . Thanks . Corey Chambers
July 15, 2026
good knowledge and easy sign up
July 17, 2026
EXCELLENT EXPERIENCED STAFF.
July 14, 2026
Great customer Service and Value
Greg Snelling works really hard to get the best policy for the best value. He also kept us informed by either phone call or email of progress. We were able to tweak the policy to suit our needs and nothing was too much trouble.
July 14, 2026
Service was prompt
Service was prompt, clear and I achieved the result I was looking for.
July 1, 2026
Persistence pays off
Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
July 16, 2026
Honest, helpful and good price
Honest, down to earth, no pressure, extremely helpful and seemed to know exactly what I wanted and achieved a price that we could afford. Pleasant personality and he actually listened.
July 16, 2026
Ive been with Shields for years
Ive been with Shields for years, with several policies and have only ever had good experiences with their staff. They do very well.
July 15, 2026
very pushy sales man
July 13, 2026
Luke was very good at explaining…
Luke was very good at explaining everything and very professional and prompt with emails
July 15, 2026
Casey a great customer service person.
Casey was working hard to get an attrative premium for my insurance and convinced me to accept this deal with his best customer service and compititive price.
July 16, 2026
I’m blown away by the fantastic service…
I’m blown away by the fantastic service Lincoln provided and the excellent quotes he gave/ incredible value for money - definitely getting my insurances reviewed through him from now on!!
July 16, 2026
⭐⭐⭐⭐⭐Exceptional Customer Service from Olivia
⭐⭐⭐⭐⭐
I had an excellent experience with Shielded Insurance, especially with Olivia, who assisted us with renewing our insurance. She was professional, knowledgeable, and very responsive throughout the entire process. Olivia took the time to explain all the available options, ensured all the required details were accurate, and made the renewal process smooth and hassle-free. Her attention to detail and outstanding customer service gave us complete confidence that we had the right cover in place. I highly recommend Shielded Insurance, and a special thank you to Olivia for her exceptional support.
July 16, 2026
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