Had a great experience with this company. Thanks to Mark for your helpfulness, professionalism, and quick responses, which made the setup and ongoing support seamless. The next-day payment system... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with shift 4 and Donna who introduced me. She has been amazing and still sends the odd message asking how everything is going. The charges are extremely fair in comparison to others,... See more
Company replied
When we were looking for a payment provider I found several suppliers not very helpful, until I met Donna from Shift4. She made everything really simple and got us setup super quickly. I’d have no he... See more
Company replied
I was using sumup for a very long time , once my machine got damaged when I called them the asked me I have to pay for new machine I got devastated the j was introduced to shift4 . Here I wnna take a... See more
Company replied
Company details
Written by the company
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Contact info
2202 N. Irving St., 18109, Allentown, United States
- 888-276-2108
- sales@shift4.com
- shift4.com
4.6
Excellent
823 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service
Ali , thank you for getting this machine .
Totally loving it
Thank you
March 10, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear you’re loving the device and that your experience has been a positive one. We look forward to continuing to support your business.
Advertisement
Outstanding service …
Outstanding service from Carl and couldn't be happier with my machine.
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re so happy with your machine and that your experience has been such a positive one. We look forward to continuing to support your business.
Great service
Great service, Jamie Robles was polite and helped me understand the whole process. I would recommend Jamie to anyone
March 27, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the process was clear and easy to understand and that your experience has been such a positive one.
We truly appreciate your recommendation and we look forward to continuing to support your business.
Gavin is very good with card machines
Gavin is very good with card machines. Highly recommend him to anyone with a business. Very good rates too
March 2, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re happy with the rates and that your experience has been such a positive one.
We appreciate your recommendation and look forward to continuing to support your business.
Dealt with Jamie Robles recently and he…
Dealt with Jamie Robles recently and he was so thorough and professional with this approached.
Onboarding was very straight forward and I’d highly recommend
March 19, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the onboarding process was straightforward and that your experience has been such a positive one.
We truly appreciate your recommendation and look forward to continuing to support your business.
Advertisement
Been using sum up for years and swapped…
Been using sum up for years and swapped back in October to shift4. The machine looks much more professional and it’s great you don’t have to link to another device to make the payment. Signed up through Jamie Robles who was great , super helpful! Thank you
October 30, 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear the switch has been a positive one and that you’re enjoying the all-in-one functionality and professional look of the device.
We look forward to continuing to support your business.
Been with Shift4 for a year now since…
Been with Shift4 for a year now since moving from Dojo. Much cheaper for a better machine and service, so we're very happy!
April 10, 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear your experience over the past year has been such a positive one and that you’re benefiting from better value and service.
We look forward to continuing to support your business.
Excellent services
Carry helped us quiet early and was helpful and so excellent experience.
Thankyou
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you had such a positive experience from the start and that everything was helpful along the way. We look forward to continuing to support your business.
Hi I'm been using the shif4 card…
Hi I'm been using the shif4 card machine over 3 months. I'm very happy with the service. Mr Muhammad Arif has been brilliant all of this time. My Business name is wakefield plumbing and bathrooms in wakefield
December 20, 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’ve been happy with the service over the past few months and that your experience has been such a positive one. We look forward to continuing to support your business.
Advertisement
First class service!
I recently changed to Shift4 for my beauty salon and I couldn’t be happier. I was so impressed with Gavin’s knowledge, expertise and customer service. He made the setup super easy and I am delighted with the card machine and system!
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear the switch has been such a positive one for your salon and that everything was set up easily from the start. We look forward to continuing to support your salon.
Locksmith Shop
Gavin was brilliant on setting up our new card machine. No monthly fees, low rates and very easy to use. Money in your account first thing in the morning. So reliable, any problems we can give Gavin a WhatsApp message and he’s always there to help.. Would recommend this machine as one of the best we’ve had to date..
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the setup was smooth and that you’re benefiting from low rates and reliable next-day payments.
It’s great to know the system is easy to use and working well for your business. We look forward to continuing to support you.
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re finding the service reliable and working well for your business. We look forward to continuing to support your business.
Easy changeover and great price
Easy changeover and great price. Service from Gavin was 100%. Reliable service thus far and very low fees. Would recommend
March 1, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the changeover was easy and that you’re benefiting from great pricing and low fees.
We truly appreciate your recommendation and look forward to continuing to support your business.
Advertisement
Top service from Gavin and Shift 4
We have had several card readers through Gavin and his service and advice has always been spot on.
I can thoroughly recommend not only the Shift 4 but also Gavin himself and will continue to deal with him in the future
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’ve had such a consistently positive experience and that the service and advice have been spot on.
We truly appreciate your recommendation and look forward to continuing to support your business.
Fast and easy set up
Fast and easy set up. Card machine is easy to use.
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the setup was fast and easy, and that you’re finding the card machine simple to use. We look forward to continuing to support your business.
Got shift4 terminal
Got shift4 terminal, really happy with the service from Zamir who went above and beyond to help us setup and show us all the features available: thank you
March 1, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re happy with your Shift4 terminal and that the setup process was smooth and helpful. We look forward to continuing to support your business.
Very fast delivery of terminal and Mark…
Very fast delivery of terminal and Mark Gribble the rep is so helpful. Perfect machine for taking to fashion shows. Looking forward to dealing witj the company more.
March 30, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re thrilled to hear the terminal arrived quickly and that it’s a great fit for your needs, especially for events like fashion shows. We look forward to continuing to support you.
Advertisement
Best epos
Switched our shop Pizza Palace - Dewsbury, over to Shift4 epos, and the process was seamless. Huge thanks to Muhammad Arif for making the setup so easy and stress-free
January 15, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear the switch to Shift4 EPOS was seamless and that the setup felt easy and stress-free from start to finish. We look forward to continuing to support your business.
Muhammed khan at shift 4 was very…
Muhammed khan at shift 4 was very helpful setting up with some very competitive rates. Would recommend.
March 1, 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the setup was smooth and that you’re benefiting from competitive rates.
We truly appreciate your recommendation and look forward to continuing to support your business.
Reply from Shift4
Thank you for sharing your feedback. We pleased to hear that you're happy with the service. We look forward to continuing to support your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.