Shift4 Reviews 

1,447
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the dedicated and helpful staff, noting smooth onboarding processes that make setting up new card terminals straightforward and stress-free. Consumers frequently note that the payment devices are highly reliable, maintain strong signal connections anywhere, and provide efficient transaction processing for everyday business operations. Some reviewers were not happy with customer support, mentioning excessively long phone wait times and unhelpful communication when trying to resolve issues. Others also expressed frustration regarding unexpected costs and strict contract terms that created financial challenges for smaller businesses.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are always readily available, quick... See more

Service

Customers had positive experiences with service, frequently highlighting helpful representatives who made the... See more

Product

Users describe positive interactions with product, highlighting that the terminal is very straightforward to... See more

User experience

Consumers find user experience to be positive, highlighting that the system is simple to set up and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a great experience with Shift4 at Harris & Bo Coffee. The system has been easy to use and works really well for our business. A special mention to Callum McLeod, who's been brilliant to... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great service and significant savings We’ve been using Shift4 for payment processing at Pack Solution in Manchester for around two months, and our experience so far has been very positiv... See more

Company replied

Rated 5 out of 5 stars

Marcus Bradley recommended the shift for A Wee Token Gift Shop when I do pop up markets and events as it has built in 4g and I get signal when others don’t to take card payments. Worked so well at old... See more

Company replied

Rated 5 out of 5 stars

Mark Bowler made the move easy. Mark is readily contactable, always answers my call if needed. Any issues he fixes speedily, never too much trouble. The terminal supplied is very straight... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Business to Business Service

Written by the company

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,447)

1,263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Zamir

Rated 5 out of 5 stars

Thankyou from zamir shift4 giving me…

Thankyou from zamir shift4 giving me card machine, service ia great and he was helpful
Thankyou

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re so glad you’re happy with your card machine and that you’ve received such helpful service.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks my man Zamir for his service and…

Thanks my man Zamir for his service and support with shift4 card machine.

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’ve had such a positive experience with your Shift4 card machine and the service you’ve received.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

ZAMIR has been a great help from start…

ZAMIR has been a great help from start to finish on the shift4 card machine.Huge savings from sum up to shift4.

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re so pleased to hear the switch to Shift4 has been smooth from start to finish and that you’re seeing significant savings.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Fantastic service from brother Zamir…

Fantastic service from brother Zamir saving a great amount using shift4

Recommended

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We're glad you’ve had such a positive experience and that Shift4 is helping you save money.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

I had got a good support from Zamir…

I had got a good support from Zamir with shift4 on the card machine he gave.

Always helpful and there when I need him.

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re happy with your card machine and that you’ve received reliable, helpful service whenever you’ve needed it.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Great help from zamir from shift4 for…

Great help from zamir from shift4 for providing the card machine, lower rates than my previous provider .. so happy for the savings am making.

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re happy with your card machine and that the lower rates are helping you save money.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

zamir has been a great help from shift4…

zamir has been a great help from shift4 always there when you need him
would deffenitly recomend to a friend.

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’ve felt well supported and that help has always been available when you’ve needed it.

We really appreciate your recommendation and look forward to continuing to support you and your business.

Rated 5 out of 5 stars

Thanks to Zamir we here at cafe plaza…

Thanks to Zamir we here at cafe plaza have had a great experience with the card machine from him on shift4.

October 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear the card machine has been working well and that your experience with Shift4 has been so positive.

We look forward to continuing to support everyone at Cafe Plaza.

Rated 5 out of 5 stars

Pleasure dealing with Zamir

My experience with Shift4 has been flawless. I dealt with Zamir, who was honest, transparent, and easy to talk with at any hour of the day answering any question that I had. He managed to beat the rate given to us by our previous card terminal provider; and the service has been top notch. Highly recommended.

Cocoa Street.

August 1, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear your experience with Shift4 has been flawless and that you’ve found the service transparent, responsive, and reliable.

It’s great to know you’re also benefiting from competitive rates. We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Many thanks to Zamir from shift4 for…

Many thanks to Zamir from shift4 for looking after us the card machine is amazing and service provided is 10/10

I would highly recomend!

August 20, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re thrilled to hear you’re enjoying the card machine and that your overall experience has been a 10/10.

We truly appreciate your recommendation, and we look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir made the whole experience woth…

Zamir made the whole experience woth shift4 worthwhile and I’d highly recommend him

August 15, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear that your experience with Shift4 has been such a positive one. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Shift 4 the best POS system

We have been using Shift 4 for about a year now… the service the support the communication has been 5* throughout any issues are dealt with promptly my local rep Zamir Afzal & Eric have been amazing the support has been superb.. Thankyou guys

August 12, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear you’ve had such a positive experience over the past year and that the service, communication, and support have consistently delivered when you’ve needed them.

We look forward to continuing to support your business for years to come.

Rated 5 out of 5 stars

Great service by Zamir at Shift4

One of the best card machines by shift4, highly recommended. Zamir is always very helpful.

August 1, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with the card machine and that your experience has been such a positive one. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Satisfied with the support received…

Satisfied with the support received from representative Zamir - has been swift and very responsive whenever needing any help

July 11, 2026
Unprompted review
Shift4 logo

Reply from Shift4

We’re pleased to hear you’ve received responsive, helpful service whenever you’ve needed assistance. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Amazing service from Zamir!

Amazing service, very friendly and efficient from Zamir Afzal, always on hand to help out with questions and queries.

August 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’ve had such a friendly and efficient experience and that help has always been available when needed. We look forward to continuing to support your business.

Rated 5 out of 5 stars

At sweet centre we have had a wonderful…

At sweet centre we have had a wonderful service and support from set up of our card machine all the way to adding on our phone portal to view our transactions.Great fee rates and brother ZAMIR Afzal always helpful when we need him.Highly recommended!

August 7, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear you’ve had such a positive experience from setup through to day-to-day use, and that the portal and competitive rates are working well for your business.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Brilliant. Zamir was great from start to finish.

Brilliant, works exactly as intended and is a big upgrade from using just phone payments. Thanks to brother Zamir for all his assistance throughout. Definitely recommend.

September 10, 2025
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear the terminal has been a great upgrade and is working exactly as you need it to.

We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

I recently bought a card machine from…

I recently bought a card machine from shift4 and I’m extremely happy with it the rates are the best I’ve ever received just wished I found these lot sooner all thanks to Zamir payments are quick

March 20, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re so happy with the card machine and that you’re benefiting from great rates and quick payments.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Easy to use

The Shift4 card reader machine was given by Zamir at a very competitive rate. It was sent alongside step by step videos, making it beginner friendly and easy to use. There are no additional charges or monthly fees, making it perfect for my small business.

March 31, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re benefiting from competitive rates and that the setup resources made everything easy to get started.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir was quick rapid and fast with…

Zamir was quick rapid and fast with setting up the business card terminal with a fast and easy approach thanks to the chap

March 25, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear the setup was quick and straightforward, and that everything was handled smoothly from the start.

We look forward to continuing to support your business.

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