Shift4 Reviews 

1,447
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the dedicated and helpful staff, noting smooth onboarding processes that make setting up new card terminals straightforward and stress-free. Consumers frequently note that the payment devices are highly reliable, maintain strong signal connections anywhere, and provide efficient transaction processing for everyday business operations. Some reviewers were not happy with customer support, mentioning excessively long phone wait times and unhelpful communication when trying to resolve issues. Others also expressed frustration regarding unexpected costs and strict contract terms that created financial challenges for smaller businesses.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are always readily available, quick... See more

Service

Customers had positive experiences with service, frequently highlighting helpful representatives who made the... See more

Product

Users describe positive interactions with product, highlighting that the terminal is very straightforward to... See more

User experience

Consumers find user experience to be positive, highlighting that the system is simple to set up and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a great experience with Shift4 at Harris & Bo Coffee. The system has been easy to use and works really well for our business. A special mention to Callum McLeod, who's been brilliant to... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great service and significant savings We’ve been using Shift4 for payment processing at Pack Solution in Manchester for around two months, and our experience so far has been very positiv... See more

Company replied

Rated 5 out of 5 stars

Marcus Bradley recommended the shift for A Wee Token Gift Shop when I do pop up markets and events as it has built in 4g and I get signal when others don’t to take card payments. Worked so well at old... See more

Company replied

Rated 5 out of 5 stars

Mark Bowler made the move easy. Mark is readily contactable, always answers my call if needed. Any issues he fixes speedily, never too much trouble. The terminal supplied is very straight... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Business to Business Service

Written by the company

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,447)

1,263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Zamir

Rated 5 out of 5 stars

This is the best company i have ever…

This is the best company i have ever come to zamir the main man who helped me all the way and is always ready to help you if you get stuck
Get in touch with zamir for your machine

October 16, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s wonderful to hear you’ve had such a positive experience with Shift4 and felt supported every step of the way, with help always available when you needed it.

We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir has been excellent through out

Zamir has been excellent through out.
Had no issues been transparent with everything couldn’t ask for anything more.
All has been smooth

October 1, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s wonderful to hear everything has gone smoothly and that you’ve appreciated the clear communication and transparency throughout the process.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir made the process so easy and…

Zamir made the process so easy and explained everything well.

October 14, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear the process was smooth and straightforward and that everything was clearly explained from the start.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir was our representative

Zamir was our representative, I absolutely am thrilled with the shift services. Any thing we need Zamir is alway there to assist.

October 1, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s wonderful to hear you’re so happy with Shift4 and that you’ve received dependable, helpful support whenever you’ve needed assistance.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Tanks for zamir

October 14, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with Shift4.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

POS system is very easy to use

POS system is very easy to use, card machine is very easy to use and syncs up on time. All thanks to Zamir for the ease of process and setup!

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re finding both the POS system and card machine easy to use, and that everything is syncing smoothly.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

I got Shift card machine

I got Shift card machine. The rate is good and the representative Zamir brother is such a good boy..

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re happy with your card machine and that the competitive rates are working well for your business.

We look forward to continuing to support you.

Rated 5 out of 5 stars

Zamir has been great with the card…

Zamir has been great with the card machine given,really quick for taking payments and a lower transaction fee.

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re enjoying the speed of the card machine and benefiting from lower transaction fees.

We look forward to continuing to serve your business.

Rated 5 out of 5 stars

All round great service from zamir with…

All round great service from zamir with card machine

Many Thanks

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’ve had such a positive experience with your card machine and the service you’ve received.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Good service

Good service, any issues always resolved very quickly. Zamir always on hand to resolve any issues. Nice that Zamir pops in to check alls ok.

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear that any issues have been resolved quickly and that the regular check-ins and ongoing support have made a positive difference.

We look forward to continuing to support your business needs.

Rated 5 out of 5 stars

Great service we are shawarma king

Great service we are shawarma king
Thanks to Zamir for card machine very good service

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with your card machine and the service you’ve received.

We look forward to continuing to support everyone at Shawarma King.

Rated 5 out of 5 stars

No complaints from using shift4 card…

No complaints from using shift4 card machine we got for our cake shop fast and efficient,many thanks to Zamir for his help all along.

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear the card machine has been fast and efficient and that everything is running smoothly for your cake shop.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Great experience with the card machine

Great experience with the card machine. No issues whatsoever with it. Zamir helped out alot. Reccommend this 100%

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear the card machine has been working smoothly and that you’ve had such a positive experience.

We appreciate your recommendation and kind words, and we look forward to continuing to support your business.

Rated 5 out of 5 stars

Great experience using shift4 card…

Great experience using shift4 card machine.when ever i need zamir his there always helpful and machine is great.

October 9, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We're glad you’re happy with your Shift4 card machine and that you’ve received reliable, helpful support whenever you’ve needed it.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Excellent customer service Zamir is…

Excellent customer service Zamir is very helpful and knowledgable excellent card machine

October 8, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re happy with the card machine and that you’ve received such knowledgeable and helpful service.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Have had a great experience from card…

Have had a great experience from card machine .. as fasfood takeaway with customers transactions have been smooth thanks to ZAMIR

October 8, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear the card machine is helping keep transactions smooth and efficient for your takeaway business.

We look forward to continuing to support you.

Rated 5 out of 5 stars

Got a shift4 pos from Zamir I could say…

Got a shift4 pos from Zamir I could say a great system all round really happy with service too.

October 8, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re happy with your Shift4 POS system and the service you’ve received.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

The card machine is very good

The card machine is very good, so easy to use, quick and efficient, a fast response when using, no problems with this since I’ve had it, 100% recommend to everyone!!! Amazing service from beginning to end with the rep! When in need he comes straight away! Thanks Zamir

October 8, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We're glad to hear the card machine has been fast, reliable, and easy to use, and that you’ve received responsive support whenever you've needed it.

We appreciate your recommendation, and we look forward to continuing to support your business.

Rated 5 out of 5 stars

Had a great experience with mr Zamir at…

Had a great experience with mr Zamir at shift4 card terminal all the way from application for my pos system Great guy always helpful and a wonderful service provided…Great

October 2, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s wonderful to hear you’ve had such a positive experience from the application process through to getting your POS system set up.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Was recommended by a friend to zamir…

Was recommended by a friend to zamir shift4 with the card machine ,lower transaction fee next day payments easy interface .. can't complain.

October 8, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. It’s great to hear you’re benefiting from lower transaction fees, next-day payments, and an easy-to-use system.

We appreciate your kind words and are glad your friend’s recommendation led to such a positive experience. We look forward to continuing to support your business.

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