Shift4 Reviews 

1,447
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the dedicated and helpful staff, noting smooth onboarding processes that make setting up new card terminals straightforward and stress-free. Consumers frequently note that the payment devices are highly reliable, maintain strong signal connections anywhere, and provide efficient transaction processing for everyday business operations. Some reviewers were not happy with customer support, mentioning excessively long phone wait times and unhelpful communication when trying to resolve issues. Others also expressed frustration regarding unexpected costs and strict contract terms that created financial challenges for smaller businesses.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are always readily available, quick... See more

Service

Customers had positive experiences with service, frequently highlighting helpful representatives who made the... See more

Product

Users describe positive interactions with product, highlighting that the terminal is very straightforward to... See more

User experience

Consumers find user experience to be positive, highlighting that the system is simple to set up and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a great experience with Shift4 at Harris & Bo Coffee. The system has been easy to use and works really well for our business. A special mention to Callum McLeod, who's been brilliant to... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great service and significant savings We’ve been using Shift4 for payment processing at Pack Solution in Manchester for around two months, and our experience so far has been very positiv... See more

Company replied

Rated 5 out of 5 stars

Marcus Bradley recommended the shift for A Wee Token Gift Shop when I do pop up markets and events as it has built in 4g and I get signal when others don’t to take card payments. Worked so well at old... See more

Company replied

Rated 5 out of 5 stars

Mark Bowler made the move easy. Mark is readily contactable, always answers my call if needed. Any issues he fixes speedily, never too much trouble. The terminal supplied is very straight... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Business to Business Service

Written by the company

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,447)

1,263 reviews in the last 12 months

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Zamir

Rated 5 out of 5 stars

Amazing Machine and amazing person Zamir

We met Zamir from Shift4 at an event where we were using our mobile phone to take payments. Zamora showed us the shift4 machine and how easily it was to use and set up that we agreed to trial it. Zamir was very knowledgeable and polite and explained everything on detail. We have been using the machine for nearly an year and not had any issues at all

Would 100% recommend Zamir and Shift4

March 31, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear your experience has been so positive from the very beginning and that the transition to using the machine was smooth and straightforward.

We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

I had the pleasure of meeting Zamir…

I had the pleasure of meeting Zamir from Shift4 at the Muslim Shopping Fest last month, and I couldn’t be happier with the support I’ve received since. He’s been genuinely helpful every step of the way – from getting my new card machine set up smoothly to taking the time to explain anything I wasn’t sure about.

What really stood out was how approachable and knowledgeable he is. He made the whole process feel simple and has helped me get the most out of my business with the new system in place.

Really appreciate all the support – highly recommend!

February 8, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’ve had such a positive experience from the very beginning and that everything felt clear and easy to set up.

We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks to Zamir from Shift4 have made…

Thanks to Zamir from Shift4 have made lot savings since joined.

Thankyou!

March 31, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear you’re seeing great savings since joining and that your experience has been a positive one.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Great experience from shift4 having…

Great experience from shift4 having given card machine from Zamir.

Top man!

March 31, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’ve had a great experience and that everything has been a positive one from the start.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir from Shift 4 made the switch…

Zamir from Shift 4 made the switch simple and straightforward. Very good at replying quickly and resolving any queries. The card machine itself is easy to use

March 23, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear the switch was simple and straightforward and that the machine is easy to use.

It’s great to know your questions have been handled quickly along the way. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Got shift4 terminal

Got shift4 terminal, really happy with the service from Zamir who went above and beyond to help us setup and show us all the features available: thank you

March 1, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with your Shift4 terminal and that the setup process was smooth and helpful. We look forward to continuing to support your business.

Rated 5 out of 5 stars

10/10 would recommend

I have been using Shift4 for my small business for a few months now. The setup process was very easy and Zamir was very helpful with any questions. The card machine is easy to use and the rates are very competitive, I would definitely recommend to others.

March 30, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear the setup was easy and that you’re finding the machine simple to use with competitive rates.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

I just received a car machine from…

I just received a car machine from Shift4. Was supported by Zamir and his customer service and honesty was second to none - highly recommend.

March 30, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’ve had such a positive experience from the start and that everything felt clear and supportive.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

I use Shift4 as taxi driver and have no…

I use Shift4 as taxi driver and have no issues whatsoever. Zamir Afzal is always available if I need him but to be fair since switching to Shift4 I've not really had issues. Would highly recommend to anyone thinking of joining.

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear the system is working reliably for you on the go and that you’ve had such a smooth experience since switching.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Abubaker Chopdat

Abubaker Chopdat
I have been using Shift 4 machines for several months now. Setup was easy, use of machine is a lot better than mobile phones, connections have been 100%. Zamir went through each step of installation and is always quick to respond to any questions.

March 29, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear the setup was easy and that the machine has been reliable with strong connectivity.

It’s great to know everything is working well day to day. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Just too good…

I got my Shift4 from Zamir and been using it on the go. Incredibly portable, simple to use, and more importantly works everywhere. Reliability and ease was the two important things I was seeking but Shift4 is a game changer.
Have recommmended to others

March 26, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear the portability and reliability are making such a difference for your business and that the system is easy to use wherever you go.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Happy

Hi
I used many companies but they were all lying about the fee and terminal charges but someone recommended Zamir and from the day i got with shift4 now i know how it works so thank yoj once again zamir and shift4

July 29, 2025
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re delighted to hear you’re now feeling confident with how everything works and that the experience has been clear and straightforward for you.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Signed up for Shift 4 through Zamir

Signed up for Shift 4 through Zamir , he really helped me understand everything from start to finish. He came in person to deliver, setup and explain how everything works. As a new small business that was exactly what I needed! I have no complaints with Shift4 either, it's great product and service. Fast payouts too.

March 19, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear everything was clearly explained and that the setup process felt smooth and supportive, especially as a new business.

It’s great to know the product, service, and fast payouts are all working well for you. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir was super helpful in getting me…

Zamir was super helpful in getting me set up with my card machine. I’m glad I made the decision to switch over to Shift4 - couldn’t find better rates anywhere else.

November 1, 2025
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear the setup was smooth and that switching to Shift4 has been a great decision for your business.

It’s great to know you’re benefiting from competitive rates. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir bhai is very helpful person he…

Zamir bhai is very helpful person he help me a lot for Saving me money from other compines i really recomend it from shirt 4.

March 29, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear you’re saving money and that your experience has been such a positive one.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Great to have a card terminal from…

Great to have a card terminal from Zamir at shift4 been using sumup was a high transaction rate for me got given a great rate .. Many thanks Zamir
Highly recommend!

March 29, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re benefiting from a better rate and that the terminal is working well for your business.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Thx zamir from shift 4 card machine

Thx zamir from shift 4 card machine
Thx

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with the device and that your experience has been a positive one. We look forward to continuing to support you.

Rated 5 out of 5 stars

Thanks Zamir from Shift4 for new card…

Thanks Zamir from Shift4 for new card machine really appriceate his good character and support.

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with your new card machine and that your experience has been a positive one. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir has been great with us getting…

Zamir has been great with us getting the pos system set up .. always helpful and amazing guy.Best service with shift4 would highly recommend.

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear the POS setup went smoothly and that you’ve had such a helpful and positive experience.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Lahori Nashta&takeaway

Nice to have a card machine from Zamir Afzal peace of mind of it’s built in SIM Card great experience from shift4.

Recommended!

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re delighted to hear you’re enjoying the card machine and that the built-in SIM is giving you that extra peace of mind.

We appreciate your recommendation and look forward to continuing to support your business.

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