Shift4 Reviews 

1,447
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the dedicated and helpful staff, noting smooth onboarding processes that make setting up new card terminals straightforward and stress-free. Consumers frequently note that the payment devices are highly reliable, maintain strong signal connections anywhere, and provide efficient transaction processing for everyday business operations. Some reviewers were not happy with customer support, mentioning excessively long phone wait times and unhelpful communication when trying to resolve issues. Others also expressed frustration regarding unexpected costs and strict contract terms that created financial challenges for smaller businesses.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are always readily available, quick... See more

Service

Customers had positive experiences with service, frequently highlighting helpful representatives who made the... See more

Product

Users describe positive interactions with product, highlighting that the terminal is very straightforward to... See more

User experience

Consumers find user experience to be positive, highlighting that the system is simple to set up and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a great experience with Shift4 at Harris & Bo Coffee. The system has been easy to use and works really well for our business. A special mention to Callum McLeod, who's been brilliant to... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great service and significant savings We’ve been using Shift4 for payment processing at Pack Solution in Manchester for around two months, and our experience so far has been very positiv... See more

Company replied

Rated 5 out of 5 stars

Marcus Bradley recommended the shift for A Wee Token Gift Shop when I do pop up markets and events as it has built in 4g and I get signal when others don’t to take card payments. Worked so well at old... See more

Company replied

Rated 5 out of 5 stars

Mark Bowler made the move easy. Mark is readily contactable, always answers my call if needed. Any issues he fixes speedily, never too much trouble. The terminal supplied is very straight... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Business to Business Service

Written by the company

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,447)

1,263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Zamir

Rated 5 out of 5 stars

Thanks Zamir for the new card machine…

Thanks Zamir for the new card machine from shift4.

Definitely recommend!

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with your new card machine and that your experience has been a positive one.

We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks to Zamir for supporting with his…

Thanks to Zamir for supporting with his service with shift 4 card machine.

Much Appreciated!

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with the service and that your experience has been a positive one. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Very good fast and reliable service

Very good fast and reliable service
The guy who give me zamir he is very efficient .
One day i order and next day he deliver to my shop .
Highly recommended

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear you’ve experienced fast and reliable service and that everything was delivered so quickly.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Respect to Zamir for his service given…

Respect to Zamir for his service given a wonderful card machine from shift4.

Many Thanks!
Definitely recommend

March 28, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with your card machine and that your experience has been a positive one. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Many Thanks to the legend Zamir for his…

Many Thanks to the legend Zamir for his support giving us card machine from Shift4.

Thank you !

March 27, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with your card machine and that your experience has been such a positive one.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

I recently got a card machine from…

I recently got a card machine from Shift4 and i'm really happy with it. It’s easy to use and works well for my business. Setup was straight forward and payments are quick thanks to Zamir. Interest rates are low aswell which is great.

February 26, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with the card machine and that it’s proving easy to use and a good fit for your business.

It’s great to know the setup was straightforward and that you’re benefiting from quick payments and competitive rates. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir and Shift4 10/10

Zamir is very friendly and provides a 10/10 service.

The Shift4 card machine is great to use, money is in the account the very next day.

Recommended Zamir and Shift4 to others. Highly recommended.

March 19, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re delighted to hear you’re enjoying the card machine and that next-day payments are working well for your business.

We appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

I got my shift 4 from zamir he is a…

I got my shift 4 from zamir he is a good person always polite humple person and guides you all the way the best machine going will refer shift 4 to friends etc thank you zamir
Hasan

March 24, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with the device and that your experience has been positive from start to finish.

We truly appreciate your recommendation and look forward to continuing to support your business.

Rated 5 out of 5 stars

Thank you for shift4 with Zamir adding…

Thank you for shift4 with Zamir adding me on this card machine with good service.

March 22, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with the device and the service you received.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir benefitted me with new card…

Zamir benefitted me with new card machine from shift4 i appreciate the support from him.

March 22, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear the new card machine is benefiting your business and that your experience has been a positive one.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Great work from Zamir for giving me…

Great work from Zamir for giving me card machine from shift4.

Thank you!

March 22, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’re happy with your card machine and that your experience has been a positive one.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks for Zamir from Shift4 for…

Thanks for Zamir from Shift4 for introducing me with the new card machine.Very happy with service provided by him at every step.

Thank you

March 21, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear you’re happy with your new card machine and that your experience has been positive from start to finish.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks to mr Zamir who introduce us to…

Thanks to mr Zamir who introduce us to shift 4. It’s very reliable and works quite well. Has had a great benefit to my business.

March 17, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear the system has been reliable and is bringing real benefits to your business.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Zamir from shift 4 great customer…

Zamir from shift 4 great customer service and fantastic machine

March 15, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re happy to hear you’re enjoying the machine and that your experience with customer service has been such a positive one.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks to Zamir from shift4 who…

Thanks to Zamir from shift4 who introduced me this pos system.Really works great for my business.

Thankyou

March 15, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear the POS system is working well for your business and that your experience has been a positive one.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

From shift 4 has been a great service…

From shift 4 has been a great service with Zamir gave me this new card machine thanks for his support.

March 14, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re glad to hear you’ve had a great experience and that you’re happy with your new card machine.

We look forward to continuing to support your business.

Rated 5 out of 5 stars

Many Thanks from shift4 as Zamir Afzal…

Many Thanks from shift4 as Zamir Afzal gave me the card machine which has saved me a lot of money from using previous Teya card Machine.

Thank you

March 14, 2026
Unprompted review
Shift4 logo

Reply from Shift4

Thank you for sharing your feedback. We’re pleased to hear the card machine is helping you save money and that your experience with Shift4 has been a positive one.

We look forward to continuing to support your business.

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