Shiftwitherin Reviews 428

Kendra emailed me back very quickly and resolved my request.

Abram was excellent in every way when handling my questions, concerns & requests!

The customer service reps are amazing. They are attentive and very helpful for any questions.

Kendra was very helpful and quick with getting me my refund. She was also very kind and made me feel welcome should I decide to try the program again.

I emailed customer service to cancel my auto renewal because I haven’t been able/motivated to use the app (been going though some health issues that are taking priority) Kendra was awesome in helping me! She pushed my auto renewal date back a month and was super helpful! I think that just emailing her got me more motivated to start up again (when I can)
Great job, Kendra!!!

I'm not the most tech savvy person and had some trouble registering which would normally just make me click out and move on but their customer response was so quick, friendly and helpful that I stayed and am so excited to start the program. Everything I have seen so far has seemed so realistic and seems doable for someone in a family that doesn't want their "own food." It seems I can just incorporate this program rather than isolate myself which is very motivating.

I had a question about pricing and was immediately helped with an explanation of each charge. Abram was very helpful.

Although I was not able to renew my subscription, I was delighted with customer service. Kendra replied quickly and gave me all the necessary information and options while also completing my request. This is rare which is why I usually dread calling customer service. Good job Kendra!

I contacted Shift to cancel as I just had major knee surgery, I was contacted back and we come to a mutually agreeable resolution. Thank You

Customer service was very quick to respond.

Great service. Customer service is helpful and responsive. I would recommend to my friends and family

Kendra was very helpful and understanding in her assistance.

When I first called a week ago nobody picked up but this time they did. I think they're name was Adam but I maybe got that wrong. Anyway, they were really helpful and I know it's there job to push for staying on the subscription or other deals but when I said no thank you they left it alone, which I greatly appreciate. Especially since I work in a customer service type area too. Anyway, 10/10 and I will definitely come back to this app in the future.

Kendra is great! She provided wonderful customer service and followed up with an email immediately! I really appreciate her & her service!

I can't speak on the app itself, but after taking the metabolic type quiz advertised on social media, I am extremely disappointed. I am somebody who has been extremely and unhealthily underweight for most of my life, before finally putting on some weight and getting into a healthy mindset and routine in regards to exercise - with a focus on getting stronger and more fit. However, my results for this quiz indicated that I needed to lose weight in order to be in the healthy range for my height (citing BMI). Having been told by my doctor that my BMI is in the lower end of the healthy range for my height, I found it strange to have a big red box pop up saying I needed to reduce my BMI in order to be healthy. After verifying with reputable BMI calculators (heart foundation, bupa etc) I found that while they had given me my correct BMI value (20.8), this value is very much in the lower half of the healthy range. It is disappointing that this company's marketing tactics use misleading information and fearmongerimg in order to play into the insecurities of their consumers - telling them they need to lose weight in order to have a healthy body, when they very well might already. I am a fitness and exercise lover, but I will not even consider supporting a company that uses these sorts of dishonest scare tactics to make people feel unjustifiably ashamed of their bodies. Please amend this feature of the quiz results if it was an accidental oversight, as it is turning away your audience.

Abraham was great with answering my questions. Great customer service!

Talked to Kendra about canceling and she answered questions and then gave me a discount great customer service

I paid 96$ for 3 months trial at first.
I thought it's kinda expensive and sent mail to customer service.
Abram kindly told me the processing of cancellation. But I tried to keep the Shift going on, and this app helped me to keep excercising.
Recently I asked him a question and got an email from Abram with kindly and friendly tone. Of course quick reply is the most best part here.

Great service thus far in my journey! I will be rating again!

Cancelling Subscription Great Customer Service with Abram

I cancelled my subscription as hadnt realised it was a monthly subscription. I dealt with Abram who was very helpful and offered an alternative but as i still wanted to cancel Abram did this promptly for me.