I unfortunately didn’t use the program as much as intended due to an injury and failed to cancel in time. Aaron not only helped me cancel my subscription, he also gave me a refund even though it was c... See more
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Never used this. App would not download. The customer service number is not in service. They autorenewed the subscription too with no warning. Super unethical and clearly a junk app.
I emailed customer service to cancel my auto renewal because I haven’t been able/motivated to use the app (been going though some health issues that are taking priority) Kendra was awesome in helping... See more
I had hoped that this app would be a good fit for me, unfortunately it wasn't. I didn't enjoy the recipes which was my primary reason for trying this out. Gabriella was quick to reply, asked if cost... See more
Company replied
Company details
Contact info
415 W G St. San Diego, 92116, San Diego, United States
- 1-888-552-5408
- contact@shiftwitherin.com
- shiftwitherin.com
Shame on you Shift
I was charged for the full program eventhough I know I only wanted the trial. I emailed them as soon as I saw I was charged so get a refund and they firstly took ages to even reply. And then came the office you read the small print you would have seen we don’t do refunds. Now the video and on their website says refund guarantee, but that is obviously not the case. And to add I will be taking matters further and it’s in breach of the consumers rights. I would never recommend this to anyone and will actually be filling every one in to say don’t get it, they are ripping people off.
Shame on you shift
March 6, 2022
Unprompted review
Reply from Shiftwitherin
Hello,
Thank you for reaching out, we are very sorry to hear your experience with our company. We currently do not offer a free trial for our program, so we do apologize for that misunderstanding on your end. It does say when checking out, this is a subscription based program.
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Read the T&C’s!
Read the T&C’s!
The infomercial on social media is misleading and the company is greedy and has no conscience.
I originally attempted to sign up for the 1 month subscription with the money back guarantee offer only to be baited and pressured with a timeframe to gain an extra two months for the price of one. When selecting this offer, the Money Back Guarantee no longer applies. I, along with numerous others have been caught out by this. When contacting the Shift Team, a templated response (saves time when there’s so many of these responses required!) is sent regarding the T&C’s and the Money Back Guarantee only being available to 1 month subscription. Mind you, even though I signed up for the extra two months, I decided SHIFT wasn’t for me almost as quickly as I signed up. I submitted my request to cancel within less than two weeks of signing up and only after opening the app ONCE. The response I got was me being questioned why I was canceling (they also advertised cancellation will be a no questions asked process, not the case) and even offered me more than 50% discount on what I had paid per month. My original email stated I was within the Money Back Guarantee timeframe, to which they cleverly ignored until confirmation of my rejection that I did not want to continue at the discounted rate. Then after processing the cancellation I was ignored before that impersonal and infuriating templated response regarding the Money Back Guarantee only being available to the one month subscription was sent more than a day later. All other correspondence via email was almost instant.
100% customer dissatisfaction.
March 6, 2022
Unprompted review
Reply from Shiftwitherin
Hi Manda,
Thank you for reaching out. We are sorry to hear that you had this experience with our company. We try our best to be transparent when checking out, that is why the terms and conditions need to be agreed to before moving on. We will be messaging you to further assist and look into the account.
I really enjoyed the SHIFT workouts and…
I really enjoyed the SHIFT workouts and meal plan I just found it quite hard to prepare all the meals as I work full time. But I hope to join again soon. Thank you SHIFT
March 4, 2022
Unprompted review
Reply from Shiftwitherin
Hi Ruth,
Thank you so much for your reviews. We are happy to hear that you liked our workouts! We do hope to see you soon again. When you are ready, please reach out to contact@shiftwitherin.com.
Very nice staff and quick responses, but I found the app confusing
I had very quick and polite responses from staff, but personally found the app confusing to use
February 25, 2022
Unprompted review
Reply from Shiftwitherin
Hi Valerie,
Thank you so much for your review. We are glad to hear that you had a great experience with our team. We would be more than happy to do a personal walk through of the app, so you can better understand it. Please let us know at contact@shiftwitherin.com.
It was ok
Thought it was confusing but I didn’t spend a lot of time on it.
February 25, 2022
Unprompted review
Reply from Shiftwitherin
Hi Christie,
Thank you so much for your review.
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I liked the app a lot.
February 24, 2022
Unprompted review
Reply from Shiftwitherin
Hi Shawna,
Thank you for review! Happy to hear you like the app! Please let us know at contact@shiftwitherin.com for any additional assistance!
I had a great experience with customer…
I had a great experience with customer service, thank you!
February 22, 2022
Unprompted review
Reply from Shiftwitherin
Hi Simona,
Thank you for your review! We are very happy to hear you had a great experience with our customer support team.
Kendra was very helpful
February 22, 2022
Unprompted review
Reply from Shiftwitherin
Hi Kristine,
Thank you so much for your review. And thank you so much for sharing your experience with Kendra, we are happy to hear she was able to help you.
Great Customer Service
I had a great experience with customer service thanks to Kendra!! Efficient and helpful!
February 22, 2022
Unprompted review
Reply from Shiftwitherin
Hi Yvonne,
Thank you so much for review. We are glad to hear you had a great experience with Kendra, she always goes above and beyond to ensure she gives you the best support.
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Excellent workouts!
February 21, 2022
Unprompted review
Reply from Shiftwitherin
Hi Alissa,
Thanks so much for your review! We are so thrilled to hear you like the workouts! Please let us know if there anything else we can do to help you reach your goals!
I had a good and open response from the…
I had a good and open response from the Shift customer service. I don't give the five stars because it took some days to get a comprehensive response.
February 20, 2022
Unprompted review
Reply from Shiftwitherin
Hi Maria,
Thank you for your honest response. We do apologize for your initial experience with our customer support line. But glad to hear that you were assisted by our team.
Good and useful
February 17, 2022
Unprompted review
Reply from Shiftwitherin
Hi Saranya,
Thank you so much for your review! Glad to hear you find the app useful. Please let us know if you have any additional questions!
Excellent customer service
Good program and excellent customer service.
February 17, 2022
Unprompted review
Reply from Shiftwitherin
Hi Colleen,
Thank you so much for your review! We are happy to hear you like the program and our customer support team! Please let us know what we can do to help you reach your goals.
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Shift
I think this is a good program. Customer service is very good.
February 16, 2022
Unprompted review
Reply from Shiftwitherin
Hi Lisa,
Thank you so much for your review! We are happy to hear you are loving our program and feel supported by customer service. Please let us know if you need any additional assistance.
Quick Service
He was quick and efficient. Took care of what I needed without any hassles. Thank you!
February 14, 2022
Unprompted review
Reply from Shiftwitherin
Hi Erin,
Thank you very much for your review. We are glad to hear that you had a great experience with one of our representatives, here at Shift. Please let us know if there is anything else we can do to help you reach your goals.
Really liked the app
Really liked the app. When I needed help from customer service, they were very professional and courteous. Was a pleasure to work with 😀
February 12, 2022
Unprompted review
Reply from Shiftwitherin
Hi Betty,
Thank you very much for your review. We are so happy to hear you liked the app and felt supported by customer service. Please let us know if there is anything else we can do to help assist at contact@shiftwitherin.com.
Although the sign up process was a tad…
Although the sign up process was a tad confusing, I did enjoy the app. When I needed assistance with customer service I got a reply straight away and offered multiple ways to deal with my issue. Liked how they were very upfront but also offered other options if I changed my mind!
February 12, 2022
Unprompted review
Reply from Shiftwitherin
Hi Morgan,
Thank you for your review. We appreciate the feedback very much, and happy to hear you had a great experience overall.
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Efficient and helpful
The app had been down for a while and I messaged for help. Got very efficient help from Kendra, and while I did decide to cancel, she was very gracious and helpful looking into the issue.
February 11, 2022
Unprompted review
Reply from Shiftwitherin
Hi,
Thank you very much for your review. We are happy to hear that Kendra was able to provide you with excellent customer service. We are very sorry to hear your app was down. We hope you try us again in the near future.
Great customer service
Great customer service. Abram is fantastic! He listened to my concerns and resolved the issue quickly.
February 10, 2022
Unprompted review
Reply from Shiftwitherin
Hi Denise,
Thank you so much for your review. We are very happy to hear that Abram was able to provide you with an amazing customer experience. Please let us know at contact@shiftwitherin.com if there is anything else we can do to help you reach your goals.
Thank You Kendra for your excellent…
Thank You Kendra for your excellent Customer services support.
February 10, 2022
Unprompted review
Reply from Shiftwitherin
Hello Geeta,
Thank you so much for your review. We are very pleased to hear that you had a great experience with our representative, Kendra. Please let us know if there is anything else we can do to help you reach your goals.
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