I unfortunately didn’t use the program as much as intended due to an injury and failed to cancel in time. Aaron not only helped me cancel my subscription, he also gave me a refund even though it was c... See more
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Never used this. App would not download. The customer service number is not in service. They autorenewed the subscription too with no warning. Super unethical and clearly a junk app.
I emailed customer service to cancel my auto renewal because I haven’t been able/motivated to use the app (been going though some health issues that are taking priority) Kendra was awesome in helping... See more
I had hoped that this app would be a good fit for me, unfortunately it wasn't. I didn't enjoy the recipes which was my primary reason for trying this out. Gabriella was quick to reply, asked if cost... See more
Company replied
Company details
Contact info
415 W G St. San Diego, 92116, San Diego, United States
- 1-888-552-5408
- contact@shiftwitherin.com
- shiftwitherin.com
Great customer service!
Great customer service! Thorough, timely and considerate!
December 27, 2021
Unprompted review
Reply from Shiftwitherin
Hi Anna,
Thank you so much for your review! We are so happy the team was able to provide great customer service. Please reach out to us at contact@shiftwitherin.com if you ever need any additional assistance.
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Though I didn’t get what I wanted out…
Though I didn’t get what I wanted out of the app I appreciated the speedy response from customer service! Very nice! Need more like them!
December 23, 2021
Unprompted review
Reply from Shiftwitherin
Hi Stephanie,
Thank you so much for your review! We are happy to hear that you had a great customer support experience with our team! They work hard to give the best experiences to our customers.
The app is nice
The app is nice. I just didn't get started on this the way I wanted to and now I'm not able to continue. The customer service was incredible! Very speedy. Very nice!
December 20, 2021
Unprompted review
Reply from Shiftwitherin
Hi Dene,
Thank you so much for your review. We are sad to hear you were not able to continue the plan but happy to hear you had a great experience with our team. Please reach out to us if you ever decide to give us a try, we would love to get you set up.
They are by far the best one I have…
They are by far the best one I have ever had. They have all the pro! There is no cons!! Love them.
December 15, 2021
Unprompted review
Reply from Shiftwitherin
Hi Emalee,
Thank you very much for your email, we are so excited for you to be apart of the plan. Please let us know at contact@shiftwitherin.com if there is anything else we can do to help you reach your goals!
The customer service was great
The customer service was great! I really appreciate I didn't have to argue to get what I needed. Thank you for that!
December 15, 2021
Unprompted review
Reply from Shiftwitherin
Hi Jennifer,
Thank you very much for your review. We are happy to hear that you had a great experience with our customer support team!
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Shift customer service is outstanding
Shift customer service is outstanding! They are quick to respond and very helpful with resolving any issues. I look forward to continuing to see how Shift can change my life.
December 10, 2021
Unprompted review
Reply from Shiftwitherin
Hi Michelle,
Thank you so much for your review! Our team works very hard to give our customers the best experience possible. Please reach out to us at contact@shiftwitherin.com if you need any assistance.
I realised the app wasn’t for me so…
I realised the app wasn’t for me so requested a cancellation and refund after the first week…customer service was great cancellation was done and now waiting for the refund to be credited back to me
December 9, 2021
Unprompted review
Reply from Shiftwitherin
Hello,
Thank you very much for your review. We are sad to see you go but happy to hear you had a great experience with your team. We looked into your account and your refund should have already reflected. Thank you for being apart of the Shift family.
Abram was very helpful..
Abram was very helpful and responded very quickly to my message!
December 8, 2021
Unprompted review
Reply from Shiftwitherin
Hi Claudia,
Thank you so much for your review! We are happy to hear that Abram was able to provide you with excellent customer service!
Just by being myself while texting
I wanted to try it but realizing that I did it impulsively and wanted to cancel I thought it was going to be hard. but it was easy and they were nice of to charge me any more I'm grateful for that.
December 7, 2021
Unprompted review
Reply from Shiftwitherin
Hi,
Thank you so much for your review. While we are sad to see you go, we are happy to hear that you had a great experience with our customer service department.
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Abram was awesome …
Abram was extremely helpful and accommodating. While Shift was not a good fit for me, their customer service is top notch. Abram asked a few questions to make sure there wasn’t a way to help me stay & didn’t pressure me to keep the subscription. The rest of their services/program are just as helpful!
December 4, 2021
Unprompted review
Reply from Shiftwitherin
Hi Wendy,
Thank you so much for your review. We are very happy to that Abram was able to provide excellent customer service. If you ever decide to try us out again, please reach out. We would love to get you set up!
Gabriella is great!
Gabriella was so understanding and helpful. Where some places try MULTIPLE attempts to maintain a client, she understood the situation and instantly took care of the issue.
December 3, 2021
Unprompted review
Reply from Shiftwitherin
Hi Nancy,
Thank you so much for your review! We are so happy to hear that you had a great experience with Gabriella! Please us know if there is anything else we can assist with.
Customer service is great!
The customer service rep Gabriella was quick to respond and helped me very kindly.
December 2, 2021
Unprompted review
Reply from Shiftwitherin
Hi Jason,
Thank you so much for your review. We are happy to hear that Gabriella was able to provide great support. Please let us know if there is anything else we can assist with.
Kendra was great in facilitating my…
Kendra was great in facilitating my refund! Thank you.
December 2, 2021
Unprompted review
Reply from Shiftwitherin
Hi Nancy,
Thank you very much for your review. We are happy to hear that Kendra was able to provide you with great customer support.
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Easy process when I was ready to cancel.
December 2, 2021
Unprompted review
Reply from Shiftwitherin
Hello,
Thank you so much for your review. Even though we are sad to see you go, we are happy you had a great experience with our support team.
Customer Service Review: I needed a refund for a second payment…
I needed a refund for a second payment of the program, so I called customer service. Not able to answer my call even though I tried calling at different times, about three times. Was able to explain my problem via email and after a couple of emails, to get a refund for the program. I didn't really use the program to any extent to give a review of that, but I am happy with my customer service experience. Looks like a good program but maybe just not for people who need in person motivation.
December 1, 2021
Unprompted review
Reply from Shiftwitherin
Hi Shannon,
Thank you very much for your review. We are happy to hear that you had a great experience with our customer support team. Please let us know if you have any additional questions or concerns at contact@shiftwitherin.com.
I canceled my recent subscription as I…
I canceled my recent subscription as I wasn’t putting it to use, but I will commend their customer service team. My representative was very helpful in assisting me in canceling my subscription. Just disappointed this did not really work out for me.
November 30, 2021
Unprompted review
Reply from Shiftwitherin
Hi Brianna,
Thank you for your review. We are happy to hear that our customer support team was able to give you great customer service. If you ever decide to try us again, please reach out to us. We would love to set you up with one of our coaches that can help guide you through your weight loss journey.
I love the shift app
I love the shift app because it helps me track my water intake and gives me great ideas for recipes. I appreciate the workouts too when I need to lift weights. Customer service is also fantastic!
November 29, 2021
Unprompted review
Reply from Shiftwitherin
Hi Marilynn,
Thank you so much for your review! We are so happy to hear that you are loving the app! Please let us know if there is anything else we can help you with!
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Good, not great
You do have a good program, but it is not the end-all for everyone. I was not pleased with having to go through another app to cancel the membership (my phone was not amenable to this process). Human interaction is always preferable.
November 29, 2021
Unprompted review
Reply from Shiftwitherin
Hi Sue,
We are very sorry to hear that you had difficulties cancelling your account. We have an email option for anyone who cannot call in cancel, that is free and does not require you to use another app to cancel. We can be reached at contact@shiftwitherin.com.
Great Recipes and Concept
Loved the recipes and the concept of the app modifying your macros based on what you were plugging into your food journal. Found it a little frustrating or the app glitched when I would do an overview of my food for the week, plan it out, buy the ingredients based on my weekly recipes and then the food would change. I think it did this because of something I ate off plan but it made it more labor intensive to stick to an overall eating plan for the week or to go find your original recipes for the week and plug them back in to your food journal. Otherwise I loved the format and the tracker. The food was delicious and simple with easy to follow recipes and customer service was incredibly helpful and responsive when I reached out with a question.
November 27, 2021
Unprompted review
Reply from Shiftwitherin
Hi Jessica,
Thank you so much for your review. We appreciate the honest feedback, our goal is to continuously improve the app to help all of our customers reach their goals. This is great feedback for the team, thank you.
I do not recommend
Free cancellation does not apply to the 3 month plan. This is unclear when offered! Also all the add on pop ups when trying to pay are very annoying and should have been a red flag! Not happy with my purchase at all. I have canceled my subscription and will not be renewing.
November 22, 2021
Unprompted review
Reply from Shiftwitherin
Hi Miranda,
All cancellations are free. We do not charge a cancellation fee for any customer who would like to cancel, and you can cancel at any time. If you need more information on this, please reach out to contact@shiftwitherin.com.
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