Very disappointed with the quality. The chicken and rice are of very low quality, and the dry coconut is spoiled (rotten). I wouldn't recommend buying these items from here. Poor experience!
Company replied
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See what reviewers are saying
Good place to shop online and your purchases delivered at your door step. Very helpful for those of us living a little far from Shin-Okubo. There is everything you need from almost every country. I re... See more
Company replied
I’ve been placing orders since six months and the service is good and once they had mistaken my products and sent me something else. But when I complained they refunded me immediately without the mist... See more
Company replied
I have been relying on this shopping site for my groceries and other essentials for the past 2 years, and it has always been both exciting and convenient. Shinjuku Halal Food is a store that brings... See more
Company replied
Company details
Written by the company
We sell all kinds of groceries, halal foods and electronics items. You can order from our online store and get deliveries at doorstep or visit our physical store :)
Contact info
新宿区１０, 169-0073, Tokyo, Japan
- 03-6869-6171
- contact@shinjukuhalalfood.com
- shinjukuhalalfood.com
3.9
Great
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very disappointed with the quality
Very disappointed with the quality. The chicken and rice are of very low quality, and the dry coconut is spoiled (rotten). I wouldn't recommend buying these items from here. Poor experience!
April 26, 2026
Unprompted review
Reply from Shinjuku Halal Food
We apologize for the inconvenience caused to you. Regarding the damaged product issue, we would like to ask whether you contacted us through any social platform or email to submit this complaint before posting this review here. Please let us know.
We would be happy to assist you in resolving the issue by creating a complaint ticket.
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It is great
It is great, because on this I can find many halal food and the delivery is also good.
Thank you so much for helping us.
September 4, 2024
Reply from Shinjuku Halal Food
We appreciate your encouraging words.
Thank you very much.
I always get items I ordered correctly…
I always get items I ordered correctly and timely. Even when I reported a likely spoilt item, I got due attention and a total refund. Thanks Shinjuku. Keep the honesty and customer satisfaction going 👍
September 4, 2024
Reply from Shinjuku Halal Food
Thank you very much for your kind review 😍
Good service but Shipping cost is high
Excellent service/good products
If they give free shipping fir certain amount easy to buy
Thankyou
September 3, 2024
Reply from Shinjuku Halal Food
Thanks for your suggestion.
I think the noodles I bought are bad as…
I think the noodles I bought are bad as I get symptoms of food poisoning the next day otherwise no complaints with everything I ordered
September 3, 2024
Reply from Shinjuku Halal Food
Sorry to hear about the Noodles. Let us know if you face any problems for the other packets of Noodles.
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We ordered mutton with bone but we…
We ordered mutton with bone but we received mutton mixed parts.
September 3, 2024
Reply from Shinjuku Halal Food
Please share your order item complaint details to our email/facebook/instagram support page.
The food store after my heart.
I have been relying on this shopping site for my groceries and other essentials for the past 2 years, and it has always been both exciting and convenient.
Shinjuku Halal Food is a store that brings a taste of home to people who are far away. I conveniently shop for my local food items here, and within 48 hours, they are delivered to my doorstep. What's more, the payment-on-delivery option is really cool. This is truly a reliable shopping platform. So far, I have had one of the best experiences shopping here. I don't usually leave reviews for shopping experiences, but I just felt like I should share my honest review here. Thank you for the great service.
September 3, 2024
Reply from Shinjuku Halal Food
Thanks for your kind review 🧡 Happy to have you with us.
Bad customer service
September 3, 2024
Reply from Shinjuku Halal Food
Please check your email regarding order issues.
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Products are delivered 2-3 hours later…
Products are delivered 2-3 hours later than the specified time, why do we set the time if they are delivered later anyway?
September 3, 2024
Reply from Shinjuku Halal Food
Hello sir.
We are very sorry for the experience you had. We would like to request you to reach us via email. We will do our best to resolve your issue.
We appreciate your understanding.
nice and fast
August 5, 2024
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
Good services and food quality
Overall, I rate it more than satisfying. Thank you for your services and customer support as and when required.
July 4, 2024
Reply from Shinjuku Halal Food
We appreciate your encouraging words.
Thank you very much.
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Reply from Shinjuku Halal Food
We appreciate your encouraging words.
Thank you very much.
The products are true to the images on…
The products are true to the images on their website. The packages are well packed.
July 4, 2024
Reply from Shinjuku Halal Food
We appreciate your review.❤
Thank you very much.
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
It's good shop..
July 5, 2024
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
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On time and helpful
The order was processed quickly and delivered by the specified time. The product was as advertised. I requested an invoice or receipt with the delivery that included a T number, however there as no response to that, but when I called they gave me the information required.
June 3, 2024
Reply from Shinjuku Halal Food
Thanks for sharing your experience with us. Now in our printed invoice T Number is also included.
Reply from Shinjuku Halal Food
We emailed you regarding your complaint. Take both side pictures of the packet, and share them on email reply.
Reply from Shinjuku Halal Food
Thanks for your review🧡
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