Shinysmileveneers Reviews 

2,805
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, noting how the veneers fit perfectly and significantly boost their confidence, enabling them to smile naturally. Many people praise the exceptional customer service, describing staff as professional, knowledgeable, and very helpful, providing prompt responses and clear guidance. However, some customers also noted challenges with the impression process, mentioning that it often took multiple attempts for approval and that requirements were not always clear. A few other people experienced issues with veneer durability or fit, and some reviewers reported difficulties with customer support concerning remakes or refunds.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with the veneers' ability to... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's professionalism,... See more

User experience

People report positive experiences with the user experience, often describing the process as easy, smooth,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with how well their... See more

Service

Reviewers mention positive feedback about service, highlighting the professional and helpful support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been really happy with my Shiny Smile Veneers. They’ve given me a smile I feel proud to show, and I’m much more confident and less self-conscious about my appearance. I actually enjoy smiling in... See more

Rated 5 out of 5 stars

SHINYSMILES veneers along with, 'CLEO' provided me an (A#1) professional, knowledgeable and punctual customer service. Entire process was as their 'valid/actual' website SHINYSMILES stated.... See more

Rated 5 out of 5 stars

They reply fast , they answer when you call. They update you on your questions. I paid for two week shipping I’m currently waiting to receive them . Will update once I get my vaneers

Rated 5 out of 5 stars

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home. Update: I received the veneers and they f... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,805)

2,104 reviews in the last 12 months

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Rated 4 out of 5 stars

I can only review the impressions…

I can only review the impressions process as I have not received my veneers as of yet. It took me 4 tries to get my impressions done correctly . I highly recommend watching the how to video very carefully and watch it many times so this won't happen to you. I finally got it right and am now waiting for my veneers to arrive. Customer service was very helpful and gave me a lot of advice on getting my impressions done correctly and sent me new kits quickly. I can't wait to get my completed veneers!!

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

This company is an absolute scam. Avoid at all costs

I placed an order back in September 2025, and I am still empty-handed nearly a year later. They trap you in an endless, agonizing cycle of taking dental impressions that they repeatedly fail and reject.
The worst part is the completely deceptive communication. I participated in two separate video appointments where their staff specifically looked at my molds and told me they were "perfect" and approved. Based on their explicit approval, I paid money out of pocket to ship the impressions to their lab. Once the lab received them, they completely reversed their stance, rejected the molds, and demanded I start over.
After nearly a year of compliance, patience, and zero product, I requested a refund. Instead of returning my money, they are actively refusing to issue a refund and are trying to force me onto phone calls to trap me in the same loop. They take your money upfront, fail to deliver any product, force you to cover shipping for their mistakes, and then pocket your cash. If you Google them and look on Reddit, you will see countless accounts of people who have had the same experience of not receiving a product after multiple attempts and never receiving a refund from the company.

May 28, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Faiza,

We’re genuinely sorry that the impression process has taken so long and left you feeling that you have neither the product nor a clear resolution.

We maintain strict impression standards because even small distortions, drag marks, or missing gumline details can significantly affect the fit, comfort, durability, and appearance of the finished veneers. Approving impressions that do not meet the lab’s requirements could result in an unusable product and create even more frustration.

We would also like to clarify that our email records do not show the impressions being confirmed as “perfect.” Following the specialist appointment, slight drag marks were identified, and guidance was provided regarding the areas that needed improvement before the molds could receive final lab approval.

At this time, our specialists have not determined that your natural teeth are structurally incompatible with the veneers. It would not be in our interest, or yours, to knowingly continue the process if you were not a suitable candidate. Doing so would only lead to a poor result, further frustration, and an outcome we would be responsible for addressing. Our goal is simply to help you complete the process safely and receive a properly fitting product.

That said, we completely understand that repeating impressions for this long has been exhausting, and we do not want the matter to continue dragging on.

A supervisor from our Escalations Department has already attempted to contact you directly to review the impression attempts, specialist appointments, shipping expense, and the available resolution options. They will continue reaching out until they are able to connect with you.

Please respond to their email so they can assist you personally and work toward the fairest possible resolution.

Rated 5 out of 5 stars

Very pleased with my results!

My husband was very nervous to try shinysmile but he finally decided to take the plunge and I'm SO glad he did! The process for making the teeth molds was very easy and he received his new smile within a few weeks! He is very pleased with how his shinysmileveneers look! He has gotten his confidence back and smiles in public again. Thank you!!!

May 11, 2026
Unprompted review
Rated 4 out of 5 stars

Good job Shiny Smile Veneers .

Shiny Smile Veneers is a trustworthy company. They handle the entire online process professionally, efficiently, and very quickly.
In my case, I had some difficulty taking the impression of my upper teeth. I had to redo it seven times before it was accepted. If possible, I would suggest that the company consider offering an option for customers to have their dental impressions taken professionally instead of having to do it themselves.
Thank you.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Part 1 of my new smile

Ok to start, I was really reluctant to spend money on something I wasn’t really sure about but my teeth have given me low confidence. Mind you, they are not horrible but they’re not real great. I have missing teeth and crooked teeth. So, I took a chance. First they send you a mold kit with very detailed instructions. I followed everything to the letter. Sent the molds and they were tracked the whole way. I was then informed my lower impressions were accepted but my uppers were denied and I had to buy another kit for $22. Ok, yes that pissed me off and I may have said or texted a few choice words. They were so nice and unbelievably professional. So I paid the $22, waited for package, sent 4 molds and hoped that would be good. Well in the meantime my lowers came in. Holy crap did they look good! Not only that, they fit snug. So snug that it took a bit to get them off. So let me tell you…. So far Iam really really happy. Then I found out 1 of my 4 molds made the cut and they are working on them now. If they look as good as the lowers I cannot tell you what a game changer that will be. I will update my review with pics once the uppers come in. But so far I give this company and the people that had to deal with me 5 golden stars! Thank you all.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible warranty service

I went with shiney smile to use until i can get implants. Got the top set to try before i ordered the bottoms. I got them due to there warranty. They say you can eat soft foods with them. But that messed up mine with chilli. And i have been waiting over three months for the replacements. When it took 4 weeks ti get the originals. So, i do not recommend them. The warranty service is horrible.

July 25, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Mike,

We’re genuinely sorry that your warranty experience has taken far longer than expected and left you feeling unsupported.

Our care guidance does state that certain soft foods may be eaten while wearing the veneers. Once you reported the issue, your replacement was approved under the warranty and submitted for manufacturing.

The standard manufacturing timeframe is approximately 3 to 5 weeks, but we can see that your remake exceeded that timeframe because of an unexpected production setback. We sincerely apologize for the additional delay. Your order has now been prioritized for completion, and once it is finished, it will be sent using overnight shipping so it reaches you as quickly as possible.

A supervisor from our Escalations Department has also attempted to contact you personally to review the delay and make sure you are properly taken care of, but unfortunately has not yet been able to reach you.

Please respond to their email or call when you are available. We understand how frustrating this has been, and we remain committed to completing the approved replacement and bringing the matter to a proper resolution.

Rated 5 out of 5 stars

I’m very satisfied with my Shiny Smile Veneers

I’m very satisfied with my Shiny Smile veneers! The whole process was fast and easy from start to finish. They fit well, look great, and gave me the smile I was hoping for. I’m really happy with the results and would definitely recommend them to anyone looking for an affordable and convenient smile makeover.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and Confidence boosting …

I am so glad that I joined the Shiny Smile family.My entire adult life I was always extremely self conscious about my smile and I couldn’t afford braces.But then I finally pulled the trigger and got myself my Shiny Smile Veneers and it has literally boosted my confidence.I get more compliments than I ever have.Customer service is great too.You do have to be careful when handling them but when or if you should happen to break them,they will replace them in a timely manner.The staff were awesome in that regard.i am a life time loyal customer and I would recommend Shiny Smile absolutely.Thanks for ever to the Shiny Smile Team.You guys have been an inspiration to me and I’ll give you all 10 plus stars

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

So far,,,,

So far, my experience has been great! I had some issues with my very first impression photo being denied by AI when I sent the picture for approval. I did some research and took a couple days watching lots of video's and after using the practice trick, my first set of impressions I sent in were approved! Communication has been top notch, all questions answered within 24 hours.
I recently lost a front tooth and cannot wait to get them and be able to smile again!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Shiny Smile Veneers…

My experience with Shiny Smile Veneers has been wonderful. Everyone that I have been in contact with has been incredibly helpful and professional. I love how much the veneers have upped my confidence, and I get compliments a lot. Well worth the money. I've had them for about 7 months now, and I am just now ordering a second set due to some slight breakage in the back, probably from where I clench my jaw a lot. I have noticed that it has changed the bite of my teeth slightly, but I do wear them often.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome veneers! Great customer service

July 23, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Tommy,

We truly value every customer’s honest experience and feedback, and we’re sorry that what began as a positive experience became frustrating and confusing.

After reviewing the account, we can see that the issue resulted from an incorrect automated response. The system treated your request as a standard replacement order and quoted the usual $300 replacement price, rather than recognizing the complimentary second-set offer you had already earned through your approved reaction video.

We sincerely apologize. You should not have been asked to resend information that had already been accepted or left wondering whether the original offer would be honored.

A supervisor from our Escalations Department has reached out personally by both email and phone to correct the misunderstanding, confirm that no $300 payment is required, and make sure the complimentary veneers are completed and shipped as promised. They will continue following the order closely until it is delivered.

Thank you for bringing this to our attention and giving us the opportunity to correct it. We are committed to honoring the offer and making the remainder of your experience much smoother.

Rated 5 out of 5 stars

Shinny Smile Veneers staff are customer focused.

Shinny Smile Veneers staff are so awesome! They guide you through the at home impression process and follow up with you to make sure you have a positive experience.
They even offer to facetime with you if you find it difficult to follow the easy instructions. They are committed in providing us with a great smile. Great Job!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Shiny Smile is the best

Shiny Smile is the best. After a crown broke off and the tooth had to be extracted, I was embarrassed to smile. Dentist said had to wait 4 months to heal - then get the post implanted - then wait another 3 to 4 months before finally getting a new crown. I could not imagine covering my mouth to smile for nearly a year. So glad I found Shiny Smile. The process was simple - placed my order - received the impression kit in a couple of days - watched their video on how to do the impressions -(highly recommended) - sent the impressions in - about 2 weeks received my Shiny Smile veneers. I could not be more happy. They fit perfectly. No more embarrassing moments in public. Check out my before and after pictures. 5 STAR ratings.. Shiny Smile are the best.

July 23, 2026
Unprompted review

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