Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delive... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.5
Bad
264 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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Very unprofessional driver and service he doesn't…
Very unprofessional driver he doesn't know how to take with customer please give your delivery team training about customer service the way they talk with customer very rude .they should inform the customer the time and the date so we will be ready and manage the time they are asking location 2 days ago and coming to the location by surprise no one will be waiting their call we have other work as well . Very very bad delivery service ibrahim bathish
November 17, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear about your experience with our delivery service. This is certainly not the level of professionalism or communication we strive to provide at Shipa.
Your feedback is highly appreciated, and we assure you that it will be shared with the concerned team to help us improve and prevent this from happening again.
We would be glad to assist you directly. Please reach out to us through our customer support channels so we can look into this matter and make things right.
Wishing you a wonderful day.
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Worst courier @ uae shipa
I informed that I have flight on next day kindly deliver this order by Friday they said ok will take care but they failed to deliver today is Saturday from morning I am doing follow up still now didn't receive and not moved out from shipment and they dont care about priority, one word they are saying very busy so we dont attend any calls , if you guys are too busy dont take any orders atleast other courier company will get a opportunity to grow , temu please dont send courier to those irresponsible company
November 14, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst Delivery company ever
Worst Delivery company ever . They received my parcel 4 days ago from U.S . And never contacted me and I have called them and gave them the exact address even though my address is already right they told me it will be delivered in 24 hours that is 3 days ago . Since then there phones are always busy couldn’t reach them .
November 14, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
This is the worst delivery company I have ever dealt with.
I ordered from TEMU and the package was marked as “out for delivery” on November 11. Later the same day, the status changed to “delivery attempt failed.”
I called customer support and was told the delivery was cancelled due to overload and my items were sent back to the warehouse. Over the next few days, I spoke to multiple agents — Yezid, then Fatima, then Abdallah — each one promising a new delivery time “today,” “tomorrow,” or “within 24 hours.”
Today is November 15, and I still have no idea when my order will arrive. The company keeps giving false promises and misleading information. Extremely unprofessional and unreliable.
November 15, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
It’s the same issue always package…
It’s the same issue always package stays in delivery for several days and everyday they say that tomorrow we will bring it when we call customer support and they’re always lying
November 15, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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This is the worst delivery company I…
This is the worst delivery company I experienced in UAE. The order was supposed to deliver on 12th. Still no update. Even their customer care service cannot contact at all. What a bad company.
November 14, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
My order was scheduled to be delivered…
My order was scheduled to be delivered November 12. It's already November 14 and I contacted customer service to ask where my package is at, and they said it's still at the warehouse! C'mon man! The scheduled delivery date has already passed 2 days and you still have my stuff at the warehouse? Not even handed to a driver yet?
Also, I was in touch with a Khaled from chat support, before I can even type a response, he ended the chat. Is this the level of customer service you provide?
There wasn't even an offer to contact the warehouse or even submit a request to expedite since the delivery date is already 2 days late. Then you end a chat without even finishing the conversation properly?
November 14, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst delivery staff ever!!
Worst delivery staff ever!!! He did not deliver my medicines at my doorstep. He just waited besides his motorcycle. As a patient and needed the medicine badly, I went out and get it from him outside our open gate. Took a picture of my ID, handed my meds, and just took off without saying anything....Very very bad service. I wish Dawak choose a better and more mannered delivery staffs. I am very disappointed!!!
November 13, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Avoid them if you can
I'd give them 0 stars if i could. Customer service uncontactable. No replies to call back requests. Fake delivery attempts in the middle of the night.
The bar is not too high with the courier companies in the UAE, but Shipa just managed to reach a new low...
Edit: I did try to reach out, but without success.
November 13, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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Worst delivery service
I ordered from temu and they use J&T, this shipa delivery dont give thr real update, they said delivery failed attempt: Can’t reach customer but they did not call or message me that day. Very unprofesional delivery man.
November 11, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Absolutely terrible service!
Absolutely terrible service!
Shipa Delivery is by far one of the most dishonest, unprofessional, and unreliable courier companies I’ve encountered. They falsely marked my parcel as “Delivery Attempt Failed – Unable to Reach Customer,” which is a COMPLETE LIE. Not a single call, message, or email was made. Their customer service show zero accountability, no sense of responsibility, and absolutely no respect for customers’ time. Support is practically nonexistent — calls go unanswered, and after several attempts, they even blocked my numbers, making it impossible to follow up.
I strongly recommend that e-commerce platforms stop using Shipa Delivery if they value their reputation and customer satisfaction, because partnering with such a careless and untrustworthy service provider only damages customer trust and brand credibility.
November 12, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Due to the high volume of calls at the moment, please be patient while one of our representatives answers you.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Extremely unprofessional company
Extremely unprofessional company, my biggest mistake ever using them.
Their staff are rude, unhelpful, and dishonest. Even if they offered their services for free, I would never use them again. One of their customer agents, named Ali, even refused to deliver my order and told me to go to the police to complain, shocking behavior. I’m certain their calls aren’t recorded, which explains why their staff act without accountability. Absolutely terrible experience with a completely unprofessional company.
November 12, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
I ordered from Temu and they always use Jt express
I ordered from Temu and they always use Jt express who are brilliant.Now Temu for some reason gave my order to a company called Shipa who said they attempted to deliver and could not contact me this is all lies,I am easily contactable and if they attempted to deliver they would have been able to as it’s an apartment block with secruity.
November 10, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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First of all
First of all, they post incorrect updates on the tracking page — claiming that the driver tried to call or that the parcel is out for delivery, yet it’s been over 10 days and I still haven’t received my order.
The customer service agents are completely unhelpful. They simply read out the same information that’s already available online and have no real insight into the parcel’s actual status — whether it’s with the driver or sitting in a warehouse. It feels like all the agents are given a standard script to mislead customers rather than resolve issues.
It’s been an absolute nightmare dealing with this company. I would strongly discourage anyone from using their delivery services.
November 3, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The worst services ever
The worst services ever, i didn’t receive any call or messages from delivery agent. But the reason for late delivery is “ wrong address “ and i didn’t get my product until now.
All delivery agents are liars 😡😡
November 11, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa Delivery is honestly one of the worst delivery
Shipa Delivery is honestly one of the worst delivery companies I have ever experienced. It has been 5 days and every morning I am told my parcel is “on the way,” but in the evening the tracking shows “delivery failed – customer not answering.” I never received a single call from the delivery driver. I ordered 6 items from Trendyol — Aramex delivered all 4 of their parcels on time without any issue, but Shipa didn’t even call me once. At the end they excuse it by saying the customer didn’t respond. This is unacceptable and very unprofessional.
November 6, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Im waiting 3 days until now for my…
Im waiting 3 days until now for my parcel always says out of delivery yet i ddnt recieved any msgs or calls and the end of a day im the one cannot be reach but i called your number a lot of times . Zero updates bro what is it service do something !!!!!!!! Very dissapointed of this company!!!!!
November 4, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
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Poor customer service and delivery.
November 3, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
I would like to thank to Ms Maria and the driver wearing uniform of Shipa. They are kind and listening to customer. I feel valued and respect. For any issue please contact her 0588313815 she can help.
I feel hopeless until i complaint, the staff behind the company are really good, only the 3rd party driver and the call center are really cannot helped. Thats why the customers getting suffer.
But the staff they are really good.
October 29, 2025
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
Absolutely the WORST delivery service…
Absolutely the WORST delivery service ever!
Shipa Delivery is a complete disaster — zero customer service, zero updates, zero responsibility! It’s been over a week and I still haven’t received my items. Their support team is non-existent, nobody replies, and tracking is completely useless. How can a company even operate like this? Pathetic service — avoid Shipa Delivery at all costs!
October 16, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
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