ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... See more
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Review summary
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Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... See more
I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... See more
I’ve used them multiple times over the years since I do travel work and need things shipped for moving. This time, my things were picked up at my short term rental when and as expected and deliv... See more
Company details
Written by the company
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4.8
Excellent
4K reviews
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Fantastic delivery service
Fantastic delivery service, easy to book, friendly reps and got to me faster than expected.
September 5, 2026
I was in a jam
I was in a jam, and unable to collect my luggage and make my plane. My friend recommended your company as she use it in the past. I was easily able to book my luggage on line, forward information to my friend who was able to print out the documents. The luggage was picked up promptly and ended up arriving cross country a day early.
August 31, 2026
Great customer service
Great customer service - always excellent follow through and notifications.
September 5, 2026
It was so easy to ship our large piece…
It was so easy to ship our large piece of luggage. Will use ShipGo again. Thank you
September 4, 2026
May use AI-assist with repliesRead more
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Website does not work
Have spent ages on their website and cannot book shipping. No explanation given and no customer support. Tried again the next day, and on two different devices, and same thing. "Continue" button does not work unless you indicate "One Way" but then will not accept payment (and yes, checked with bank). How is this even remotely convenient. Called but they are closed. Is this really who you would trust your luggage with, a company that can't even set up an easy and convenient ordering process?
September 2, 2026
Unprompted review
Reply from ShipGo
Mr. Ridgeway,
Thank you for reaching out, and we apologize for the frustration this caused. No one should have to spend that much time trying to book a shipment without a clear explanation of what is going wrong, and we are sorry for the trouble you ran into.
We did want to note that your message came in after our regular support hours, which is why a reply was not immediate, but we would be happy to help book this over the phone at a time that works best for you. As mentioned in our message to you this morning, you can reply to that message to set up a time for a call, or reach us directly by texting or calling 800-604-7021, or emailing us at customersupport@shipgo.com.
We look forward to speaking with you and taking care of your shipping request. Thank you for choosing ShipGo!
Simply put
Simply put, very satisfied! Definitely would use the service in the future, Customer Service personnel were very helpful with all questions and concerns…FedEx very timely as well! No issues. Pricing reasonable and service makes Travel comfortable!
September 2, 2026
Timeliness, Great Service, Did not lose anything
Luggage was delivered timely, one day earlier than expected. Drop off to carrier was not too complicated, and did not lose anything.
September 1, 2026
In a bind!
I needed to get my nephews luggage to him including some pretty important items. Their pricing was transparent and fair, the process was easy to follow, and the customer service was good. I recommend.
August 18, 2026
It is very easy and convenient for…
It is very easy and convenient for shipping items.
August 29, 2026
First Time ….....
This was my first time using Shipgo and I will definitely start using all the time. I travel a lot with my business and having to lug "luggage" through the airport to the rental agency and then to my destination is very painful. I was worried at first. But customer service assured me that my luggage was being picked up. I received email notification when they picked up my luggage from the hotel. I received email notification from the carrier when they were delivering to my home. Easy of use..............
August 27, 2026
Unprompted review
No problems with delivery service, BUT...
The delivery experience was good and without incident and I would use the service again.
The problem was I was offered a discount code on the screen and once I started entering my information and signing up for the service the discount code mysteriously went away, and I didn't get the $10 discount code offered. I think a $10 refund is due.
I posted this review and sent two separate emails to customer service but did not receive any response from customer service. The delivery service worked well. The post-delivery customer service function failed.
August 28, 2026
Reply from ShipGo
TDog,
Good morning, and thank you for reviewing your recent ShipGo experience. We are pleased your shipment arrived ahead of schedule, and that you found the delivery experience to work well.
We do regret to hear about the discount code issue. In review, we do not see any prior communication from you regarding this. We pride ourselves on replying to all customer concerns in a timely fashion, and had a message been received, we would have certainly reached out.
With that said, we would love to make this right. A member of our management team will reach out to you today to better understand what happened during booking and ensure your concerns are addressed and resolved to your satisfaction.
We look forward to speaking with you, and thank you in advance for your time!
This was an easy process to ship my…
This was an easy process to ship my son’s luggage when the airplane refused to check in his bags due to a full flight.
I would use and refer as well!
August 27, 2026
Reliable, but could be more convenient.
I received my luggage at the right place and time, so I'm grateful for that. ShipGo's service made my international move easier. That said, their pickup service could be better. A specific guaranteed pickup time would be helpful for people planning trips and moves. Because they gave me a pickup window rather than an exact time, I had to drop my luggage off at FedEx.
Edit: Upgraded from 3 to 4 stars for stellar communication from the team. Their response to questions and openness to feedback is highly valuable in today's noisy world.
August 23, 2026
Reply from ShipGo
Mr. Mazumdar,
Good morning, and thank you for sharing your recent ShipGo experience. We're pleased all 3 bags arrived ahead of schedule and that the service helped make your move easier. We also appreciate the feedback on the pickup window.
We're actively working on partnerships with rideshare companies like Uber and Lyft to offer a smaller pickup window for a small upcharge in the future. Those partnerships aren't finalized just yet, but we're hopeful this option will be available soon. In the meantime, if a smaller pickup window is needed, our Customer Support team can be reached by texting or calling 1-800-604-7021, or emailing customersupport@shipgo.com, and we'll look into scheduling a 1-hour collection window for an additional fee, based on availability in your area.
We hope this is helpful. Thank you again for your feedback, and for choosing ShipGo!
It’s just so much easier navigating the…
It’s just so much easier navigating the airport without heavy luggage. Also, returning and being able to go directly to pick up without the hassle of waiting for the luggage not t mention removing it from the carasel.
August 26, 2026
Good service
Good service, quick delivery, and the company handled my luggages carefully.
August 21, 2026
My bag arrived in two days!
My bag arrived in two days - much faster than I initially realized. The pick up and delivery was exactly as advertised.
August 20, 2026
On time
Pick-up was on time and the shipment was delivered without any damages. In addition, the shipment arrive ahead of the delivery date!
August 18, 2026
Excellent service
Excellent service, my luggage arrived in the same condition it left, arrived on time.
August 19, 2026
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