Ship It Appliances Reviews 

Absolutely infuriating experience! Dishwasher delivered damaged so I email Customer Services on 20/09 (with photos of damage) and ask for it to be collected and replaced. No answer to my email so I have to use my lunch break to telephone Customer Services. I spoke to Advisor who asked me to confirm who I was and then clearly stated I would need to send more photos as the ones I’ve sent they can only see 1 dent. (So my email had arrived and been seen then?) I asked is there any difference between if there is 1 dent or 2 anyway? They said the photos I send will help decide how to proceed. I repeat I want it collected and replaced. While still at work I send a zoomed in photo of the damage. I received the email asking for more detailed photos including in original packaging etc. I send this across and again radio silence. I have to send another chaser email on 23/09 and use my lunch break again to telephone (no answer). By this point I’m getting rather irritated by having to keep checking my emails and being ignored.
Today is 24/09 and during work I have to call Customer Services AGAIN and same person answers. I explain and prove who I am and the reason for my call.. They don’t apologise and just says they will get someone to collect tomorrow and once it’s received back they will send out a replacement. Once arranged I ask why I have been ignored and was told ‘we’re on skeleton staff’ again no apology. A seemingly genuine apology for causing inconvenience is all that was needed. Also Ship it appliances may want to bear in mind they will receive much less telephone calls (from irate people!) if they reply to their emails.
I then receive a rude email from same person informing of collection between 7am and 7pm threatening if nobody is there I will incur a ‘recollection charge’ and it would ‘delay the outcome’. A bit rich don’t you think after you’ve delayed my outcome all week? And arranging the collection took less than 5 minutes to do and for collection to be the very next day?

Bought a 100 cm cooker hood and get it delivered next day at no extra cost. The item purchased was as described and we love it.

Ordered a glass splashback (6th Sept)it has been sat in PWS (parcelforce world wide shipping) for a whole week and still no signs of moving forward. I have emailed the company and had no response from their customer service.

I am not sure 'Ship It' is the right name... maybe they should rename their company 'Ship it only at the ground floor level' or 'Ship It can't be asked'.... We ordered a standing freezer and they left it downstairs telling us they could not bring it up... we ended up having to break our back to bring it ourselves on the first floor... The appliance is also now damaged... disastrous!

Absolutely cracking company. Ordered a new induction job (Friday) after mine smashed (dropped jar on it 😳🙄) delivered it next day via Royal Mail. Brilliant. Fitted it Saturday afternoon all working as if nothing happened.

Totally blank you on returns like you have never bought off them. Pay extra from a local firm for the security of knowing you are covered if an issue arises.

I ordered an SIA CHL60BL cooker hood late on Sunday afternoon. It was prepared and dispatched at around 3:50pm that same day—barely an hour after I placed the order—and arrived via Parcelforce before midday on Monday.

That turnaround was genuinely impressive, particularly as delivery was free. The outer packaging arrived in good condition, and Jacqui also took the time to acknowledge the positive feedback I sent afterwards.

Excellent service from ordering through to delivery. Please pass my thanks to everyone involved.

Great prices, delivered fast and safely

Excellent company to deal with, excellent quality and price very fast delivery many thanks.

Excellent service, product and orice.

I ordered two hood filters but only one arrived so I contacted the customer service department and spoke to Sarah who apologised for any issues and then said that they would send another one out to me. It came the following day. Great service.

Terrible

Had to return item that arrived damaged. They took ages to confirm receipt and then when finally did, they kept stalling and stalling and stalling and stalling to give me my refund.

Customer services seemed unable to communicate with their finance team with any semblance of effectiveness.

After weeks of chasing and getting the same delaying tactics, I had to claim my refund via my credit card company under a s75 claim.

What a disgraceful way to run a business.

Shame on you all to treat customers like that.

Having received a under-counter fridge with numerous large dents, Ship It Appliances will NOT refund me or compensate me in anyway. Do not use this company. They are disgusting.

Absolutely appalling experience. I ordered a fridge which arrived damaged and completely unusable. I explained that I have small children and urgently needed either a replacement or a refund, but there was virtually no communication or urgency whatsoever.

I have had to make over 20 phone calls and send more than 15 emails just to try and get this resolved. I was eventually told that my refund would be issued once the damaged fridge was returned, which I did.

Yet again, there was no acknowledgment or communication. I had to chase them again, only to be told that my refund would be processed within 10 days.

It has now been over 15 days and I still have not received my money.

The amount of time and effort I’ve had to spend chasing a company for a refund for an item that arrived damaged is completely unacceptable.

DO NOT ORDER FROM HERE. Stay well away!

First time using ship it and it has been a pleasant experience for easy ordering to fast delivery to a lovely delivery driver I will be using them in the future and would highly recommend them

AVOID AVOID AVOID. Paid for a microwave which never ever arrived. Still chasing my refund 2 months later after a ridiculous amount of emails to chase my money.

Fantastic product for price delivery was next day and customer service was second to none

Still waiting got my refund although the fridge was collected on 20th July - not good enough

Company is shocking - customer services is shocking.
Bought an appliance on the 8/07/26 arrived damaged took a week for them to arrange collection. Was received back with them on 20/07/26 and I still DO NOT have a refund on the 04/08/26 - 19 days later!!! Company make any excuses - the customer service representatives are plain Rude - AVOID!!