MILLIONS OF ZERO STARS FOR THIS COMPANY. LIARS, POOR BUSINESS PRACTICE, FALSE PROMISES, POOR QUALITY FURNITURE. Order #73UT4GMN4U DEFECTIVE Rocker Recliner Chair ON ARRIVAL OUT OF BOX for $575.99 E... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They contacted me quickly after an issue arose. Would not hesitate about ordering from them again.
*****UPDATED***** I’m updating my review from 1 star to 4 stars. Once communication was established, I received excellent customer service and they offered an agreeable solution quickly. I will p... See more
Company replied
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... See more
Company details
- #106 of 166 best companies in Furniture Store
Written by the company
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Contact info
81666 CA-111, 92201, Indio, United States
- +1 (760) 888-5217
- help@shipitfurniture.com
- shipitfurniture.com
4.0
Great
90 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased makeup vanity
Purchased makeup vanity. Item was sold out everywhere else. I have a screenshot of item and purchase. Completely different item was shipped and picture was swapped out. Now my original email will not display picture. I still have the screenshot however
Unable to get in touch w customer service. They are trying to make me pay for return shipping. Do not shop here. Update: I was told return was approved and would be sent a shopping return label. This never happened. Impossible to get in touch with someone. Will be contacting the Better Business Bureau. Again DO NOT SHOP HERE.
December 12, 2023
Reply from Shipitfurniture
Hello Tracy,
We have sent you an email to come to a solution to this issue you have faced. Our team will work on your issue until it is solved. Please respond to your email!
Thank you!
Advertisement
Did not get lower 1/2 of ottoman
December 9, 2023
Good product & price
Nice packaging, provided everything to put it together.
Good quality & great price
Arrived quickly
November 26, 2023
Order came very fast!!!
Order came very fast and box was securely packaged. Definitely thoughtful!!!!!!
October 21, 2023
I haven't been able to successfully by…
I haven't been able to successfully by a couch from here. The website doesn't even have couch sizing. When I ask customer service they make me feel like a cockroach for asking in the first place. Why would I ever spend $1,000 anywhere where you can't even give me a straight answer? It's furniture. Obviously I need to know the size of it. Who is buying furniture without knowing how big it is? Such level of rudeness is not worth the cheaper prices. I can afford not to be treated like crap. Thanks.
November 7, 2023
Unprompted review
Reply from Shipitfurniture
Hey Yuri, We're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered while trying to purchase a couch from our store. Your feedback is essential to us, and we want to address your concerns to ensure a better shopping experience for all our customers.
We understand the importance of having clear information about the size of the furniture you're interested in, and it's unfortunate that our website lacks this crucial detail. We'll make it a priority to update our product listings to include accurate sizing information to better assist our customers in making informed choices.
Regarding your interaction with our customer service team, we are disheartened to hear that you felt treated poorly. We take customer service seriously and will investigate this matter further to ensure that such interactions do not occur in the future. We believe that every customer should receive the respect and assistance they deserve when shopping for furniture.
Your feedback is a valuable reminder that quality customer service and transparent information are just as important as competitive pricing. We genuinely appreciate your input and are committed to making the necessary improvements to create a more pleasant and customer-friendly shopping experience. Please don't hesitate to reach out to us if you decide to give us another chance, as we'd love the opportunity to serve you better. Thank you for sharing your concerns with us.
Advertisement
Though my item did not arrive when it…
Though my item did not arrive when it suppose too the company was not at fault it was a delivery issue getting it to us, we Absolutely love our stools I would buy from this company again and again, I’m a super happy customer ☺️🫶🏽
October 10, 2023
Unprompted review
Tom's computer desk review
It was quick delivery and there was only one small hole in the box.I'm putting it together this weekend hopefully nothing inside was damaged.But overall it was a good experience dealing with this company.I would definitely order from them again in the future.
October 4, 2023
WRONG ITEM DELIVERED & DELIVERY CREW HAD REFUSED TO STAY LONG ENOUGH FOR ITEM TO BE UNWRAPED UPON DELIVERY
1.NO prior notice of delivery date or time- arrived unannoumced
2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled & using walkers - WE NEEDED & ASKED FOR SOME ASSISTANCE & WERE DENIED.
3. Upon removing sofa packaging, learned that WRONG ITEM WAS DELIVERED - WE ORDERED & PAID FOR A "SLEEPER" SOFA & RECVd A NON-SLEEPER (STANDARD) SOFA.
September 20, 2023
Reply from Shipitfurniture
We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you.
Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance.
We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future.
Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay.
We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process.
Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.
Advertisement
Thank you for how incredibly fast your…
Thank you for how incredibly fast your shipping was.
September 3, 2023
Very happy with purchase
WEB site made it easy to buy, good communication regarding shipping and delivery and quality of product was very good. A++ transaction and purchase.
August 7, 2023
Great costumer service
Great costumer service! Very quick to respond and extremely helpful!
July 22, 2023
Advertisement
Good service but room for improvement
The shipping was good but had to email to find out status as there was no communication after confirmation of order received. I would have expected to be notified. Additionally since it was a couch, it should have been delivered directly to my door but the boxes was left in the mail room. I had tom make arrangements for it to be brought to my apartment.
The couch is nice a little harder than expected but it cleans very easily. I will definitely use this company again.
July 15, 2023
Recieved side table withing a few days…
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing.
The packing was superb and held up will to FedEx throwing both package over a 5 foot fence rather than opening the gate in the same area. Another typical massive FedEx fail. If I had a choice of another delivery service I would never use FedEx with the amount of deliveries that have been grossly mishandled by FedEx
July 22, 2023
Cheap material at a high price…
I like the look of the furniture I recieved, but was surprised to see it is cheap particle board construction. For the price, I expected better.
Also, I received zero shipping updates or tracking information. It just showed up at my door unannounced.
July 15, 2023
Reply from Shipitfurniture
Thank you for sharing your thoughts about your recent purchase. We're glad you liked the furniture's appearance, but we're sorry to hear it didn't meet your quality expectations.
Our system sends automatic shipping updates, so it's possible these emails went to your spam folder, causing the surprise delivery.
We're sad that the item didn't live up to your hopes. We're here to assist, so if you have more questions or concerns, please reach out. Your feedback helps us improve. We hope to have a chance to do better next time. Thank you for letting us know your thoughts.
Reply from Shipitfurniture
Hi Luc,
We are very sad to see your negative experience with our store, and we will try our best to change that. Your trustpilot review shows that you did not receive your item.
We have sent you another unit at no extra cost with expedited shipping. Please check your email for further details.
If there is anything else we can do to change your negative review, please let us know.
Best regards,
ShipitFurniture.com
Advertisement
Thank you for the quick delivery
Thank you for the quick delivery. The chair was easy to assemble too!
June 29, 2023
Exp was not a positive one as…
Experience was not a positive one as was not informed from the start company does not deliver to my location, found out after 3rd order was denied and emailing company why kept getting denied.
June 30, 2023
Reply from Shipitfurniture
Hello Carmen,
Your shipping address is in Puerto Rico. As you can understand, it is not possible for shipping carrier to ship in all locations in Puerto Rico. This is why we could not accept your orders. After your first order, we have informed you that we can not ship to your exact location. For all your other orders, we have canceled your orders and issued you a full refund as soon as possible.
If there is anything we can do to change your review to a positive one, please let us know! We are more than happy to help you find what your looking for with in-store Puerto Rico retailers!
Thank you for understanding,
Customer Service, ShipItFurniture
Never received my item
Never received my item kept being shipped back to the store and got a refund I would like it more if I was able to get the item regardless but I changed my review to not harm the company
June 30, 2023
Reply from Shipitfurniture
Hello Elyas,
This is Cole, the Co-owner of ShipItFurniture.com
We are truly sorry for this inconvenience that this has caused you. We have been selling furniture for years, and within the last 2 years started selling online. To be honest with you, one of the biggest struggles of an online furniture business is working with the shipping carriers. They have shipped us back to your order, and as soon as they did, we immediately gave you a full refund.
If there is anything else we can do to make you a happy customer, please let us know! Negative reviews truly hurt our store! We are willing to use a different shipping carrier and give you free expedited shipping just so you can get what you were looking for!
Thank you for understanding,
Cole, ShipItFurniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.