ShipStation Reviews 532

We have been using ShipStation to ship our orders, we have been almost 4 years now using ShipStation with an average of 50 orders a day. ShipStation pricing is the best in the market, the automations and managing shipments are great features. Shipping notification to customer for shipped orders and delivery notification made it easy for us to communicate with customers and keep them updated about their packages. But I wish if there is a separate panel for any custom shipment updated like delivery failed or package returned, we have to go through all shipments and filter them out to look up any delivery exception, while they can create a custom panel for those with ease to access.

The worst shipping company in the world. hold times go on for hours. If you choose the we will call you back option they never call you back. It could take many days to get 1 problem resolved. We have had problems with them that go back months. We will be closing our Shipstation account and finding an alternative.

Very helpful and easy to use

Was a customer for a long time until they started scaling pricing with volume. They have gotten greedier over the years and so I have found another alternative.

I have been a Shipstation customer for years. In the beginning, they were great. Support was really good. Support has gone down the tubes. First they have made the method of contact more hidden and going through several screens to get to the point of where you will get a human. Most of the time, lately, the person that you get can not solve your problem. Then it gets escalated and you never hear from them again. Your problem persists. They dont give expectations and you dont end up getting the help that you need. We made a complaint last week that they are charging insurance through UPS when we have a 3rd party insurer listed. We are waiting a week and heard from nobody. After I contacted support, I am told again "We will get back to you when we get back to you". No expectations. Unprofessional. I have seen this with companies that grow too fast. I am disappointed and considering leaving.

I love being able to print labels and return labels at home so I can complete packing before drop off. Also pricing makes it so much better for shipping my art to customers and exhibitions! Thank you

We've been trying get a $5000 refund from shipstation for 9 months, with no success. Endless delays, no resolution, and zero accountabilty. Very disappointing experience.

Ship station is awesome and the program is awesome. There’s nothing that can compare. I love it for my shipping. Needs labels packaging. I’m just speechless. I’m impressed. I will also continue to use ship

Tried to use them to ship a single package. After going thru an account creation, entering all shipping info, it just keeps coming up with an error. What a time wasting company, with sh*t for brains people.

Worst Customer Service experience I've had in a long time.

I wanted to utilize ShipStation's WMS feature called Inventory Sync. I reached out to their support and the girl I spoke with must have been on her first day on the job, because she knew absolutely nothing about ShipStation. Every question I asked her she was stumped by. She'd have to ask for a moment to do some research and 30 minutes into the call I still didn't have an answer for my first question. I eventually asked for a supervisor, or someone that is familiar with the Inventory Sync feature. I let her know that I would like a phone call from someone as opposed to an email. At this point I wasn't sure if Inventory Sync was a viable option for my business but the only way to find out was to describe my business in detail to someone that is familiar with the capabilities of Inventory Sync. Ideally, this person would know whether or not Inventory Sync was going to solve my problems. Because of this situation, a phone call was ideal, as opposed to going back and forth with someone via email that is only going to send one response a day.

The next day I received an email from her supervisor, Christan. First red flag here is that I received an email instead of a phone call. I messaged Christan back immediately and let him know that I'd like a phone call. Three days later I got another email from Christan asking about how he could help. I asked Christan for a phone call a third time. Another six days went by with no response from Christan via email or phone.

At this point I've been trying to use the WMS feature for 20 days without any help from support. I called support again and let them know that it's been six days with no response from Christan. I was put on hold for a few minutes and my call was eventually transferred directly to Christan. I asked him why he hasn't responded to my email in six days. He said he's been busy. I asked him why he didn't call me after I asked him to 3 separate times. He said he's been busy. I explained to him that if he was too busy to call me, he shouldn't have ignored my request for a phone call all together. Instead, he should have let me know what his availability is for a phone call, and/or asked me what my availability was for a phone call. I can understand that a customer service supervisor might be too busy to drop everything and call me the same day that I ask them to. A well-trained supervisor would have scheduled a call with me as opposed to ignoring my request for a phone call three times and emailing me instead. At first Christan didn't want to admit to his mistake, but after about 30 minutes of grilling him, he finally conceded and apologized.

At this point we were ready to move onto my true issue - figuring out if Inventory Sync was a viable option for my problems. Turns out that Inventory Sync can't be used with multiple warehouses that all have different inventory levels. My Amazon business uses seller fulfilled prime and the warehouse with the lowest number of units needs to be the warehouse that has it's inventory level pushed to Amazon. So, if three of my warehouses have 100 units and one warehouse has 10 units, Amazon needs to show an available inventory level of 10 units. Apparently, this isn't possible with ShipStation.

Very disappointing, both the customer service and the capabilities of Inventory Sync.

Christan wasn't very familiar with Inventory Sync either so part of me wonders if there's a workaround for my issue that Christan isn't aware of. It's very unfortunate for my as well as ShipStation.

Shipstation will eventually lose me as a customer because other services out there have this capability, and their customer support team is competent enough to explain it to their users. The customer support team at ShipStation is losing them customers.

Was a customer for years now I can't get any costumer service. They refuse to give a phone number to speak to anyone. My account had been disconnected, I was told to reinitiate it but it made a double account. 10 days later, 7 emails later, and they still can't, and won't correct it. I have requested to speak to a manager. Denied. Asked to correct mistake. More mistakes made. Now I have demanded to close my account 3 times, also denied. I am filing complaints with BBB and attorney generals office for illegal business practices. This will harm my business to not be integrated with godaddy selling site but I can not do business with such a terrible company.

Cant update my billing method. Account keeps getting locked. Can't ship orders out.

Shipstation works great until it is designed. Anything more we dont have a point of contact to discuss development efforts and prioritization of our needs.

Works great onsite. But can not work remotly as the interface for remote printing does not work

I printeda lablel manually and it did not produce a bar code at the bottom of the label?

today I was notified by PayPal that there is a charge of $8.44 from shipstation charged me $8.44 which is unauthorized. I was unable to contact their customer service because the number does not work anymore.

I spend quite a lot of money with ship station and they are not responsive if there is a claim.

Their claims forms do not work and its impossible to file a claim, then they state they will do it for you and never do.

Every time there is a problem, there is no solution. The latest issue is first class mail in plain white 9x12" envelopes that weigh under a pound are calculating at USPS ground advantage rates. This makes no sense and is double the cost. They don't get it.
They have no customer service or no customer service that understands any issue. They give you a canned answer and say the problem / compaint is "solved" when it isn't.
Today the rep told me the post office discontinued first class mail. What country do these people work from? We are looking for a replacement supplier.