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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, discreet, and easy to use, often highlighting its quick response times and excellent customer service. Many people appreciate the helpful and professional staff who provide clear information and support, making them feel well-cared for. The user experience is frequently described as straightforward and convenient, with many consumers valuing the ease of the process and the prompt delivery of results. However, some customers also noted issues with inflexibility regarding testing timelines, which left them feeling unheard and unsupported. A few other people also felt that the online service, while generally helpful, could sometimes lead to delays in treatment, especially for those with urgent needs or specific circumstances.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the platform for... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the fast results... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is helpful, caring,... See more

Based on these reviews

Rated 5 out of 5 stars

This is an incredible service and that it’s free is almost miraculous: quick, discreet, easy to use so nobody misses out, and with sms, calls and emails following up on anything that may need discussi... See more

Rated 5 out of 5 stars

They offer a great service, not only notifying you about the regular tests but also following up with you in case you need treatment or have any further questions. Really make you feel taken care of e... See more

Rated 5 out of 5 stars

Reliable, user friendly and efficient. SHL is an amazing program that has helped many Londoners and, as I’ve noticed, freed a lot of space in clinics for F2F appointments when they are really need... See more

Rated 5 out of 5 stars

Fantastically easy, clear, discreet and efficient service. After using their quick (usually three- to four-day turnaround) postal testing service many times, I was asked today via SMS to call a consul... See more


Company details

  1. STD Testing Service

Information provided by various external sources

Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.


Contact info

  • S9 1EP, Sheffield, United Kingdom

  • shl.uk

4.8

Excellent

TrustScore 5 out of 5

348 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Couldn't have been easier...

I liked the ease of access, the text updates and also the post testing aftercare for a positive result of an STi. The professionalism of the staff regarding treatment particularly the personal messages from Sophia ensuring I sought treatment was both thorough in their work but also much appreciated by myself ... being able to test at home and post samples through the mail is much more convenient than having to go to a sexual health clinic....

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you SHL.UK

Literally the best service in the UK. I had my samples taken, test result, and treatment all in the comfort of my house. What’s even better is it was all for free. Thank you SHL.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

How Lucky We Are

I have aways been so utterly impressed by this service. To have sexual health screening and treatment that is free and so easy to access in this country is such a gift, and we are lucky to have it!

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Great

Honestly, one of the great things to have happened in the UK. Grateful it exists.

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

SHL provides an outstanding service…

SHL provides an outstanding service like no other. They offer exceptional communication, transparent information, and a true sense of trust and safety regarding my sexual health. I wholeheartedly endorse their services. It truly sets the standard for exemplary health care.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Someone Who Truly Cares About Humans

A service that is efficient, professional, and genuinely human-centred.
Staff are respectful, non-judgmental, and attentive, creating a safe and supportive environment.
Care is delivered promptly, with empathy and clear communication throughout.

December 15, 2025
Unprompted review
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Rated 4 out of 5 stars

Easy

Easy, convenient and discreet. What are you waiting for? Get tested!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service.
So glad it exists. Test regularly and great communication and easy to use platform

November 6, 2025
Unprompted review

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