I ordered my pacel last week Thursday and still hasn’t arrive ms and has been more than 1 week. I’ve tried emailing and contacting their instagram as well as contact number and I haven’t received any... See more
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I don’t know how to reply to your thread, firstly it took this bad review to get a response regarding the quality, the fact that you haven’t addressed it is funny, I can prove I haven’t tampered with... See more
I’ll be honest I was reluctant to order anything custom online at first, however my order exceeded my expectations & was delivered promptly within 10 working days which was faster than I anticipated... See more
Very pleased with the shoes that I ordered.The company where very helpful regarding delivery times as they were a gift and needed them by a certain date.When they arrived,my daughter was so impressed... See more
Company details
Written by the company
Official Shoedesignuk Custom footwear shopping | EST 2019 We are a custom footwear brand that creates exclusive and unique custom shoes which cannot be purchased in retail/high street stores. Started as a local business based in Cambridgeshire, United Kingdom. Over the years we have rapidly increased our customer base into the innovative community it is today.
Contact info
Peterborough, United Kingdom
- 07516 438951
- shoedesignukteam@gmail.com
- shoedesignuk.co.uk
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Still waiting for my package
Still waiting for my package! Haven’t heard any news of it being dispatched or it’s on its way
April 24, 2023
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Order hasn’t arrived within the time period .
I ordered my pacel last week Thursday and still hasn’t arrive ms and has been more than 1 week. I’ve tried emailing and contacting their instagram as well as contact number and I haven’t received any response so I called my bank to get my money back .The order still hasn’t been dispatched
April 12, 2023
It’s pass more than 1 week and my order…
It’s pass more than 1 week and my order it’s not coming and I don’t have any information. In the e mail they said it’s coming in 2-3 working days
February 20, 2023
Perfect.
I’ll be honest I was reluctant to order anything custom online at first, however my order exceeded my expectations & was delivered promptly within 10 working days which was faster than I anticipated for custom Jordan HighTops in light of the Christmas period. I’ll definitely be purchasing my next pair over this site in future.
Thank you again!
January 12, 2023
Paid for first class delivery over a…
Paid for first class delivery over a week ago and heard absolutely nothing about my order
January 2, 2023
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Reply
I don’t know how to reply to your thread, firstly it took this bad review to get a response regarding the quality, the fact that you haven’t addressed it is funny, I can prove I haven’t tampered with the shoe at all, the quality of the shoe is easily spotted straight away. I did order the wrong size fair enough, but after opening the box and reviewing it (after I mentioned the size issue) I seen defects and u have failed to address these issues.even in your response you’ve not addressed it lol.
After all this you completely ignored my videos as evidence and left me on read.
December 6, 2022
Unprompted review
I ordered the shoes before 13 days and…
I ordered the shoes before 13 days and I leave London tomorrow morning .
The service is not good enough
December 28, 2022
Reply from ShoeDesignUK
Hello Razi,
We noticed your order was delivered safely to you! The order was also delivered on time with our policy. As stated on our website
"The process from fashioning to shipping takes on average 5 - 10 days. Please note, this is an estimate"
We then shipped your parcel via Royal Mail 24hr Tracked Delivery even tho you only purchase standard delivery. As it was during the Christmas period we wanted to make sure you received your order as soon as possible. We understand due to the recent courier strikes, you may have felt that your order may have been slightly delayed. However we did cover for this in our shipping policy and also via our production descriptions.
We recommend all customers looking to purchase with us too take a look at the production and shipping times.
We hope you understand and we hope you love your customs!
Thanks again for choosing to shop with us.
Kind regards,
Will | ShoedesignUK Team
Defects.better customer service.
December 11, 2022
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I would like a better way of tracking…
I would like a better way of tracking my order and knowing when I will receive it
December 4, 2022
Reply from ShoeDesignUK
You will receive a tracking number via email once your order has been sent out for delivery. If for any reason you did not receive this email, please contact us as soon as you can via Email or any of our social pages and one of our team members will assist you right away.
Thanks again for shopping with us! We hope to see you again soon.
Kind regards,
Will | ShoedesignUK Team
Very pleased with the shoes that I…
Very pleased with the shoes that I ordered.The company where very helpful regarding delivery times as they were a gift and needed them by a certain date.When they arrived,my daughter was so impressed with the shoes she ordered another pair in a different design.
November 1, 2022
Unprompted review
Ordered for my son high quality product…
Ordered for my son high quality product and excellent service would highly recommend to anyone looking for trainers that stand out from the crowd
November 18, 2022
Unprompted review
Great customer service
Ordered the wrong size by mistake. Realised just after placing the order. Quick response from the company to rectify and correct size sent. Have put away for Christmas present but trainers look great.
October 14, 2022
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Very happy with service
October 17, 2022
Excellent service
September 9, 2022
I haven’t get my shoes yet and I pay to…
I haven’t get my shoes yet and I pay to be delivered in 2/3 days it’s been a week
August 31, 2022
Reply from ShoeDesignUK
Hello,
Thank you for taking some time to write a review. We are glad this issue has been resolved. As our "Terms & Condition" state 2/3 time is delivery time only, shoe processing time is estimated 3-5 day working days.
ShoedesignUK Team
Excellent service and great design…
Excellent service and great design would 100 percent be back for more
August 27, 2022
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Excellent products and service 10/10 🔥
April 28, 2022
Excellent work!
Excellent work!!
Would recommend others to place order with this company.
March 11, 2022
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