Shokz Reviews 

Just over two years after purchase, a button on my Shokz OPENRUN PRO fell off, making them no longer water-resistant and unusable for sports.

Customer service confirmed there are no spare parts and no way to repair. Instead, they offered a small discount for a new pair — which they later removed when I insisted on buying from Canada, pushing me to the more expensive European store.

This shows:

Poor durability for the price.

Zero repair support.

Unfair pricing depending on location.

No real customer care.

Avoid Shokz — not worth the money.

*SHOKZ WARNING*
I'm training for a marathon, after reading all of the rave reviews on here I decided to treat myself to a pair of Shokz. What a mistake that was!
Six months down the line and they have broken; it started with the volume beeping constantly and turning itself right down automatically. I reset them, same thing again and then last week they turned themselves off altogether so I've gone back to my $10 pair from Amazon.
I thought perhaps I've been unlucky, they boast a 2 year warranty so I contacted their customer service team. I've been back and forth with their customer service team over the past week and it's terrible. They leave it to the limit on their 48 hour reply policy every time and each time they come back with another question:
Have you reset them? Yes
Can you send the invoice? Yes
Can you send a picture of them with the unique number on? Yes
After 9 days of communication they've now said I need to return to Amazon but I can't do that as their return period has expired and they tell me it's now under the manufacturer's warranty.
Dreadful customer service.

Their headphones are terrible. They broke after 2 mos. Sound distorted

We had a problem with ours and Lost, sight of the fact that we could return them because we bought them from Amazon.

We wrote to them and they responded kindly making it sound like someone was going to reach out to help us

The AMERICAN office said the CANADIAN office call us

The CANADIAN office told us the AMERICAN office would call us

No one called us then they start sending us surveys about how we think the customer service lol!!!

We complained telling them we’d like to get the product warranty and in stalling us out our product. We passed the warranty and they did nothing.
They did offer us a 20% discount, but why would we want to pay for another pair of headphones that are faulty!??

Needless to say, we won’t be buying any other products and if you’re reading this stay clear, their customer service is a joke. -50 ⭐️