Shonobo Reviews 5

DO NOT BUY FROM THEM SCAM...SCAM ORDERED A REVERSE AIR DRUER SENT COMPLETELY DIFFERENT ITEM. UNABLE TO SEND A QUERY ON THEIR WEBSITE. CONTACTING MY BANK

scam, bought the chess board that was supposed to connect to apps like chess.com, got a random fake magnetic cheap crap thing from china. No way to connect to any app

On May 5, 2026, I ordered a birthday gift for my nephews upcoming birthday from Shonobo through Shopify. After eight business days, and no communication, no email including an order confirmation, and Shopify shows "waiting for update" from the seller; I reviewed their order policy and as anticipated no way to contact the merchant aside from email.

Their policy states "All orders ship within 1-2 business days after they have been confirmed. We do not ship on weekends or holidays. Orders placed on weekends or holidays will ship on the next business day & items usually arrive within 3-9 working days from the date of order with our VIP Shipping. We send out emails to every customer as soon as their parcel has left our warehouse with the relevant tracking details. Use the tracking details to follow the progress of your order. If you do not receive our email confirmation, make sure to check your spam folder."

I contacted Shonobo via email and received the following reply . . . "Upon checking our system, we can confirm that your order is currently in the early stage of transit and will soon reach your destination country. We would also like to inform you that your order experienced a longer-than-expected processing time, which has impacted the overall delivery timeline due to unforeseen logistical circumstances." No communication of the delayed processing time, no carrier or tracking information, and no anticipated delivery date.

It has now been fourteen days and I have received no parcel, no communication, no tracking information, and still no updates have been posted to Shopify.

I now have to secure a different gift, notify my financial institution and credit card issuer to file a charge back, register a complaint with Shopify and notify the appropriate parties. It's unfortunate companies like Shopify aren't interested in protecting consumers, only profits, by properly vetting merchants.

On further investigation, Shonobo has received registered complaints with the BBB and earned a 1% Trust Rating from Scamdoc.

I purchased a model Orion Space Capsule from Shonobo having viewed their website. What I got was what can only be described as a cheap toy which bore no resemblance to the images on the website. I have complained and to be fair they did get back to me quite quickly with an offer of a 30% refund and a 30% credit note on a further purchase. While this is a decent reply it still does not excuse the shoddy practice of showing one version on the website but supply with a vastly inferior product. I wonder if this is a one off or are other products advertised on their site are as described or illustrated. Very dishonest practice!
J White

Since writing the first review above. I have been contacted again by the company. This time the offer was 25%refund and 25%store discount. Clearly the company simply deals with complaints when they come in and does not follow up with prior complaints. A cheap offer to buy you off and make the matter go away so as not to get a bad review.
This is not a company to do business with. Do not trust the well presented advert that promises you will get exactly what is depicted in said advert!
The item I was complaining about is still on sale and no attempt has been made to remove it or modify it to show what the item really looks like or its quality.
Still ripping off its customers. Do not purchase anything from this company.
J White