This is the worst company I’ve ever…
This is the worst company I’ve ever come across. They do not reply and do not refund for a non functioning machine that they provide
September 5, 2025
Unprompted review
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2.0
Poor
10 reviews
Hasn’t replied to negative reviews
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BEWARE SCAM
BEWARE - SCAM! This appears to be a fake website driving people to honey traps. Supposedly reviews products but when you visit their "about us" it talks of them being a coffee shop?! I almost purchased something but luckily checked it out on trustpilot and it was a scam. It's the wild west out there, please do you research when buying!
May 6, 2025
Unprompted review
SHOCKINGLY POOR REVIEWS
I placed an order with this company which took nearly 3 weeks to arrive. When it did, I only received the cheaper of the 2 items. I have emailed them 3 times, receiving the automated response of they will get back to me in 2 working days, which they don't do. I've tried the bontact telephone numbers, but the operator says ' this number is not recognised'!!
I wish I had read the reviews before I made my purchase. The reviews are SHOCKING....
May 8, 2024
Unprompted review
Order delayed
Order delayed. Then I was told it would come on the 10th. It is now the 15th with no further tracking, no update on the proposed 20% discount even though I have emailed 3 days in a row now they're silent. I want the product (air fryer) but it would've been easier to order from elsewhere. They should stick to distributing locally as it seems they're always delayed when it comes to UK orders. Or most of them. I would just get a refund but that would probably take equally as long.
August 15, 2023
Unprompted review
Terible experience and coustumer…
Terible experience and coustumer service! They told me : I don’t care you have to wait,because you exit from Brexit. What? I already wait extra 10 days and my item is not arrive. They sell products in Uk but they are from Spain. Idk how Klarna make contract with them. Scam Scam Scam
December 13, 2022
Unprompted review
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Absolutely shocking.
Absolutely shocking.
Purchased two products only received one.
And appears they no longer exist. Web page is no longer working and no replies to emails.
Shocking service
UPDATE on your reply.... I never requested a refund, just the items I had ordered. With continued battling with emails. An outcome was forthcoming. Plus an additional free offer which as usual has not come to fruition.
Oh and the website is down yet again....!!!
SHOCKING!!
June 22, 2021
Reply from Shop Best
Good morning Sir Sims,
Your order was missing a battery and we have refunded the battery. We have respected the rules of our website. We would have liked to refund your drone if you had not used it on several occasions.
As an apology, we made you exclusive offers which you refused.
I apologize again for the bad experience but you will always be welcome on our website.
Have a nice day
Took too long to dispatch & arrive.
June 6, 2021
Reply from Shop Best
Hello,
We apologise for the 2 day delay in delivery. It is the carriers responsibility, we will pass on your message for a better experience next time.
Are you satisfied with the quality of the product?
Have a great day!
The product doesn't work
June 5, 2021
Reply from Shop Best
Hello,
In this case, please contact our customer service: support@shop-best.co.uk . We will be able to issue a refund.
Do not hesitate!
Have a nice day
I am delighted with the service I…
I am delighted with the service I received from Shop Best. My Order was easy to place, and their customer service kept me well informed. I would most certainly buy from them again with confidence.
May 8, 2021
Reply from Shop Best
Thank you for your feedback. We are always happy to deliver high quality products in a timely manner ;)
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Reply from Shop Best
We thank you for your purchase! See you soon on our website!
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