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Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

Written by the company

We believe in how a piece of jewellery can make you feel. Whether it’s a pearl to bring light to a dull morning or a pair of swishy earrings that make you want to dance, we design with one wish in mind – that you’ll find a piece in our collection that lifts your mood, and brings you comfort. A piece that fits, like the missing item from your wardrobe you’ve been searching for, forever.


Contact info

3.7

Average

TrustScore 3.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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3.7

All reviews

(16)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought a ring for my daughter’s…

I bought a ring for my daughter’s birthday and a stone fell out after she wore it once. My initial email was answered with an offer of a replacement or repair. I requested a replacement. Since then no response to 3 further emails. No phone number to call. Very disappointed

February 8, 2025
Unprompted review
Daphine logo

Reply from Daphine

Hi Sally, We are so sorry to see this message! I spoke to our customer service team and I am glad that this was resolved already and that a new ring was shipped out to your daughter and delivered on Feb 20.

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Rated 2 out of 5 stars

Poor quality

Poor quality! Ordered a ring which is clearly not hypoallergenic (turning skin green) and has lost 2 stones in 1 month. Lovely designs but won’t be ordering from them again.

December 22, 2024
Unprompted review
Daphine logo

Reply from Daphine

Dear Jodan, we are so sorry to hear this! This is not representative of our quality and this should not have happened. Our customer service team will be in touch with you shortly to offer a solution.

Rated 5 out of 5 stars

My go-to jewellery brand!!

My go-to brand for jewellery! I have been wearing my pieces for more than three years now and they look like new, such a great price point for such great quality and beautiful designs. Never had any issues with my orders, very happy with their service!

December 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Bought two Oli rings for my girlfriend

Bought two Oli rings for my girlfriend.
They came in a very cute package and in only three days.
The rings themselves are beautiful and my girlfriend is delighted.
The whole process was simple and the communication very clear.

June 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Great quality and experience - would buy again!

I have ordered from Daphine twice and both experiences have been seamless. The first time, I ordered a ring that was not the right sizing for me and was able to exchange it easily and get the right size. The second time I ordered from Daphine, I ordered from myself and got a gift for a friend which was very well received, and also arrived ahead of schedule. I'd order from them again in the future.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

So many compliments!!!

So many compliments!!!! Classic with an edge, day to night…Love the style. Because it is affordable, I thought it would be fragile, but I got my earrings more than a year ago and they look new :)

January 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Never delivered a gift for a friend

Never delivered a gift for a friend, and now not responding to emails

December 2, 2023
Unprompted review
Daphine logo

Reply from Daphine

Hi Consumer,

We have just discovered this review while setting up our TrustPilot account. We are so sorry to hear about your inconvenience with this order last year!

I am confident that this issue was addressed and resolved by now, but please get in touch with us if there is anything else we can assist with.

Best,

Daphine

Rated 1 out of 5 stars

Order still missing after 2 months

I ordered a ring two months ago with an engraving as a birthday gift. The ring arrived without the engraving (very embarrassing when it was unwrapped). Initially the company was responsive, they requested a new ring and I sent the old one back. Now I STILL have not received the replacement ring, despite multiple promises from different customer service agents who swear they will personally update me etc, it’s a priority, it will be sent out with a priority courier. Its now been two months and my mum still doesn’t have her birthday gift, so all the promises are very hollow.

July 28, 2023
Unprompted review
Daphine logo

Reply from Daphine

Dear Imogen,

We have just discovered this review while setting up our TrustPilot account. We are so sorry to hear about your inconvenience with this order last year!

I have looked into our conversations via email and saw that this was an issue with the DHL delivery and the customer not being home to receive it. I am glad this was able to be resolved.

Please do get in touch with us via our info email for anything else we can assist with in the future.

Apologies again for this.

Kindest,

Daphine

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