When you have such an innovative product matched with a team of superior customer service reps ready to assist at your disposal.. that’s simply perfection! That is why the brand & company ‘Air Up’ lev... See more
Company replied
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See what reviewers are saying
I got this bottle and the peach and kola pods, as my 71 year old mother only drinks coca cola and decaf coffee. She has a few health conditions and thought it would help her drink water by using the k... See more
Amazing customer service, my daughter accidentally twisted the lid on hers wrong and it got stuck, and they replaced it for free. I dealt with Alex who was very polite and helpful, and the bottle itse... See more
Company replied
I ordered 3 straws a discovery pack and a candy pack it was very very disapointing . The flavours werent working and for some reason the left the worst bitter flavour in my mouth honestly just... See more
Company replied
Company details
Written by the company
air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.
Contact info
Germany
- shop.air-up.com
4.4
Excellent
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agreablement surprise par la gourde Air…
Agreablement surprise par la gourde Air up, on a vraiment l'impression de boire de l'eau aromatisée. Même au-delà de l'odorat, on dirait que l'eau à le goût, bluffant !
Et j'étais réellement sceptique avant de franchir le pas.
July 6, 2026
Unprompted review
Reply from air up
Merci beaucoup pour ton avis sur notre gourde air up® ! On est trop contents que tu sois agréablement surprise et que ça ait bluffé tes papilles 😄
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The ordering was really fast
The ordering was really fast - I used air up some time ago and there was lots more flavour choices.
The cherry unfortunately taste quite synthetic.
June 28, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review, we appreciate your feedback! 🎉 We’re bummed to hear the cherry flavour didn’t hit the spot, but don’t worry, we’re always cooking up new flavours to keep it fresh and fun! 🍒
Great service
Great service, got replies on time and quick delivery as well.
July 3, 2026
Unprompted review
Reply from air up
Hey there! Thanks a million for your awesome review 🎉 We’re stoked to hear you loved our service and speedy delivery 🚀
Super after sales service
Super after sales service. The 1st shipment never arrived and you replaced it immediately.
July 1, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 🎉 We’re super stoked to hear that you loved our after sales service.
I had a great experience with Air-Up…
I had a great experience with Air-Up from start to finish. Ordering was simple, delivery was quick, and everything arrived well-packaged. The bottle feels sturdy and high-quality, and the scent pods work exactly as described. Overall, I’m really happy with the purchase and impressed with both the product and the service.
July 5, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review! 🎉 We’re stoked to hear you’re loving your air up® experience and that our scent pods are doing their thing. Keep sipping and vibing, cheers to hydration! 💧✨
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I was skeptical. not anymore
I was skeptical at first about how well just smelling something would trick the brain into believing you were drinking flavoured water but it well and truly does work and makes drinking water so much more rewarding. The banana shake pod is my go to. Keeps cool all day in all weather also. 10/10 product
July 5, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 💖 We’re stoked to hear that the banana shake pod is your go-to and that it keeps you cool all day long 🌟
Really easy to order but confusing delivery tracking
Really easy to order, but delivery tracking was a bit confusing becuase it went through shop and then the actual courier’s website and didn’t always update in sync with each other.
July 3, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review – we’re stoked to hear you found it easy to order 😊
AMAZING!
no option for fast delivery but came fairly quickly. Bottle came with a small dint but otherwise I love it, it’s very portable- although I do really recommend the tumbler strap- and it really does work! The pod case is another essential!
July 4, 2026
Unprompted review
Reply from air up
Thanks a ton for your review, we’re stoked to hear you love your air up® bottle! 😄
Pleasantly surprised
I was initially a little sceptical about how this product would work. I was very pleasantly surprise when it did work. The flavours I have tried are lovely. I also recommended it to a friend who purchased one too
July 4, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for sharing your thoughts with us! 🎉 We’re stoked to hear you loved the flavours and even recommended air up® to a friend, all about spreading the joy! 😄 Keep sipping and vibing! 💧
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Purchased the Steel version impressive Item so I can…
Purchased the Steel version so I can have water and sparkly drinks. Got the large size and it’s impressive. Came quickly after ordering. The flavour pods lasted a week with constant use. Overall I’m impressed but I have noticed it leaks a bit when it’s tilted
June 23, 2026
Unprompted review
Reply from air up
Hey there! Thanks a bunch for your review, we’re stoked to hear you’re enjoying your steel version and those sparkly drinks! ✨ Just a heads-up, if that leak is getting a bit too wild, check out this link for some help: https://shop.air-up.com/chat. Keep sipping and stay fabulous! 💧🎉
Placed order direct from website and…
Placed order direct from website and was very impressed. Website is easy to get around, ordering easy and delivered quicker than I thought it would be
June 30, 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review, we’re thrilled you had such a smooth ride with our website 🚀
I'm still waiting for the order and I…
I'm still waiting for the order and I don't have news about it.
July 2, 2026
Unprompted review
Reply from air up
Hey there! Thanks a bunch for your review, we totally get that waiting can feel like watching paint dry 🎨 but we promise your order is on its way. If it’s taking longer than expected, hit us up at https://shop.air-up.com/chat and we’ll sort it out faster than you can say "air up®" 🌈 Stay tuned for some delicious hydration! 💧
Really like the mission
Really like the mission, and I feel it’s a fair price for what you get. Some flavours are better than others. The lemon works extremely well and really does feel like you’re drinking lemon water! Even the flavours which don’t taste like their flavour, the smell is nice. Overall I’m quite happy. Not sure how long each pod lasts or whether it wears off quickly but so far I’ve managed to reduce my fizzy drink intake each day so that’s a major win for me!
July 2, 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review, we’re thrilled you're loving the lemon vibes 🍋
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I like it but the kola flavour didn’t…
I like it but the kola flavour didn’t work for me a lot it only worked when I swallowed the water then the kola flavour felt in my throat
July 1, 2026
Unprompted review
Reply from air up
Hi 😊
Thanks for your feedback!
We’re glad to hear you like it 💙 We also take note of your experience with the kola flavour and will pass it on to the team 👍
Everything went super fast and easy
Everything went super fast and easy, ordered less than week ago and already have my yummy air up :)
July 1, 2026
Unprompted review
Reply from air up
Thanks a million for your awesome review 🎉 we’re stoked to hear you got your air up® so quickly.
Great cups but wished you did…
Great cups but wished you did strawberry flavour too
July 1, 2026
Unprompted review
Reply from air up
Hey there! Thanks a bunch for your review, we’re thrilled you love our cups 🎉 We totally get the strawberry vibes and are always looking to level up our flavours 🍓
I have the straw it’s great pod…
I have the straw it’s great pod flavours are good it’s helping me drink more water and cut down on fizzy drinks
June 30, 2026
Unprompted review
Reply from air up
Hey there! Thanks a bunch for your awesome review, we’re so stoked to hear that the straw is helping you sip more water and ditch the fizzy drinks 💧 It’s like a hydration party in your mouth, and we’re here for it 🎉 Keep rocking those bold flavor vibes! 😄
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Brilliant and chic
Brilliant and chic. It did make me wanted to drink more water.
June 30, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review, we’re thrilled to hear that our air up® has you feeling chic and hydrated 💧 You know what they say, hydration is key to being the life of the party, so keep sipping and slaying ✨ Cheers to more water adventures!
Really good bottle
Really good bottle. Their service is quick and delivery times excellent. Really enjoying using the bottle. I’m actually drinking water,
June 29, 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review, we’re stoked to hear you’re vibing with your air up® bottle 💧 Quick service and delivery? That’s how we roll! Keep sipping that H2O and living your best life 🥳
Just not worth the money
Just not worth the money
Can’t even smell the pods there very slight in smell
It’s just a expensive water bottle
What may work for others didn’t seem to work for me
And a complete waste of money
June 30, 2026
Unprompted review
Reply from air up
Hi,
We’re really sorry to hear that your experience with air up® hasn’t been what you expected. 😢 It's a bummer when something doesn't work out. We were unable to locate your order details with the information provided, but we'd love to offer additional assistance to help improve your experience. Please use the link below to connect with our support team directly: https://shop.air-up.com/chat
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