I needed to replace 2 window handles for my 1980's Anglian bay window. The web site is useful in locating the type of replacement handles I needed/wanted.Spoke to customer service team because was uns... See more
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Review summary
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Hi, The on line order was straight forward but delivery was via second class post and took well over a week to be delivered. Strongly suggest first class post at these prices for 5 star customer sati... See more
Online ordering easy. The two short "how to" videos" made the replacement easy. What would be useful is a note on the product Web site pointing out that the design of the handles has slightly change... See more
The order was supplied soon after being placed. The part supplied was well packaged and in very good condition. Its fitting was straightforward and gave a great finish.
Company details
About Replacement Parts Shop - Anglian Home Improvements
Written by the company
Online Shop for Anglian Replacement Window and Door Parts
The Anglian Online Shop is a place to purchase replacement window and door parts. This includes window and door handles, sash window furniture, locking mechanisms and keys from the comfort of your home. You can also purchase door accessories, including cat flaps, letterboxes, house numbers, door knockers and security chains.
Anglian are a national company but with a strong local presence across the UK. For over 55 years, we have been helping Britain's homeowners transform their homes. We take standards and approvals very seriously and manufacture all our products to the relevant British Standards and seek approvals from rigorous third-party bodies to ensure we meet the highest of industry standards.
Please note that this is the Trustpilot page to review products bought from the Anglian Shop only.
Contact info
Customer Services, Liberator Road, NR6 6EU, Norwich, United Kingdom
- 0800 988 9398
- customer.services@angliangroup.com
- shop.anglianhome.co.uk
4.0
Great
2K reviews
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I requested a replacement key paid and…
I requested a replacement key paid and recieved it no problem at all you managed to sort out which key I needed and I was impressed on the speed of your service I would have no problem recommending you to anyone I reieved the same service when I had the window fitted definately 5 star service
June 2, 2026
Rapid delivery
Rapid delivery. Good service onbreturn but a bit disappointing I had to pay postage.
June 2, 2026
Parts arrived on time and worked…
Parts arrived on time and worked perfectly. Nothing more to add!
May 11, 2026
Fast delivery to my purchase
May 15, 2026
New part not the same as the original and did not fit
You had increased the size of the part from the original. Had to modify the part and the window frame to make it fit.
ok for me as an ex engineer but most people would not be able to do it.
You need to have someone to talk to , not use an electronic connection.
Poor show.
May 14, 2026
Excellent in all areas
May 14, 2026
Having ordered new replacement handles…
Having ordered new replacement handles for my windows I was very disappointed when my package came to find nothing in it...empty . I got in touch with anglian to tell them about it, the lady was very apologetic and sorted this by sending out two more handles .
May 7, 2026
Great replacement parts for windows…
Great replacement parts for windows fitted easy and quality window handles the only negative is the delivery is really slow but I love all the new handles.
May 7, 2026
Very easy transaction
I was surprised by just how easy it was to find what I wanted, order and pay. I was also surprised by how cheap the part I wanted was. Delivery free and prompt.
May 7, 2026
Good quality window handle
May 7, 2026
Poor delivery service
Even though you say it can take up to 14 days to deliver it amazes me you need all that time to send a door handle. I suspect you don’t, it is just poor customer service.
May 7, 2026
Handle damaged in transit
I ordered 2 metal replacement window handles, they were sent in a padded envelope but the handles themselves were not individually wrapped beyond a plastic bags. One of the handles arrived with a chip, presumably caused by the other.
Postage was free so yes I would order from them in future but I would order handles separately.
April 30, 2026
I talked to the phone rep who zhjezted…
I talked to the phone rep who zhjezted I buy the new window catch and install it myself. She sent me video tutorials and I did the job in 10 minutes flat. Saved money and am very pleased with myself.
April 30, 2026
Although we had to return items as our…
Although we had to return items as our door handles from original french door were now discontinued the service was quick.
April 23, 2026
Easy to order and fit
Easy to order and fit. Delivery was great also the price was very reasonable.
April 30, 2026
Everything went smoothly from ordering…
Everything went smoothly from ordering to delivery and the new window handle is now in place and I can now open my window again.
Good quality product and great service.
April 30, 2026
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